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Creator Topics

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Discord Topics

All things for creating and managing your Discord Community as a Creator can be found here!

Can You Use Discord With LaunchPass?TL;DR: Yes! Discord is fully supported by LaunchPass. Create a Discord server, connect it to LaunchPass, and you can immediately start charging for access. Members join through LaunchPass and get…
How to Find Your Discord ID (And Member IDs)TL;DR: Enable Developer Mode in Discord settings (User Settings → Appearance → Developer Mode on). Then right-click any user or server and select "Copy User ID" or "Copy Server ID".…
How to Configure Your Discord Server for LaunchPassTL;DR: After connecting Discord to LaunchPass, create paid channels and lock them using roles. Keep your welcome channel unlocked. Give your paid role access to premium channels. Block @everyone from…
When Using Discord, Do You Assign a Role?TL;DR: Yes! LaunchPass automatically assigns a role to paying members in Discord. You choose the role name during setup. The role is added when someone pays and removed when they…
What is the #launchpass Channel?TL;DR: The LaunchPass channel is your welcome channel in Discord. It's created automatically when you set up your paid community. All new members land here first. Keep it unlocked so…
How Discord Admins Get Member Email and Username InformationTL;DR: Create a private #launchpass channel. Use the whois command with a member's email, Discord username, or Discord ID to look up their information. LaunchPass bot replies with email, Discord…
Troubleshooting: Bot Commands Not Working in the #launchpass channel on DiscordTL;DR: whois command not working? Check three things: (1) LaunchPass role is at TOP of role hierarchy (2) #launchpass channel is lowercase with NO emojis or special characters (3) You're…
Can You Remove Roles Instead of Kicking Members?Yes. By default, canceled members are kicked from your Discord server. Use the dontKickOnCancel command in #launchpass to remove their member role instead (they stay in server but can't access…
Why Are Cancelled Members in Discord Not Getting Kicked?TL;DR: If cancelled members stay in your Discord, the LaunchPass bot likely lacks proper permissions. The LaunchPass role must be at the top of your role list and have Administrator…
Can We Enable Community on Discord?TL;DR: Yes, you can enable Discord's Community feature with LaunchPass. Community features give you announcements, welcome screens, stage channels, and more. Enable it in Server Settings before or after connecting…
Create a Paid Discord Community in Minutes - Complete A-Z Setup GuideThis comprehensive guide walks you through every step of creating, launching, and scaling a paid Discord community with LaunchPass—from server creation to your first paying member and beyond.
How to Fix "Discord Missing Permissions" ErrorMove the LaunchPass role to the TOP of your role hierarchy in Server Settings → Roles. Drag it above all other roles, save, then refresh LaunchPass dashboard. This fixes 90%…
Not Getting New Member Notifications in Discord?Go to Server Settings → Community → System Messages Channel → enable "Send a random welcome message when someone joins" to see join notifications. For LaunchPass-specific notifications, set up a…
How Do I Manage Roles for Users Not Present in My Discord Server?TL;DR: You cannot manage Discord roles for users who aren't in your server. Members must join your Discord first. If they left, send them a new invite link. LaunchPass will…
A Member is Showing Up as "undefined"TL;DR: When a member shows as "undefined" in your #launchpass channel or dashboard, it means their Discord username couldn't be retrieved. Usually fixes itself automatically. Member still has access and…

Slack Topics

All things for creating and managing your Slack Community as a Creator can be found here!

Do I Need a Paid Slack Account to Use LaunchPass?TL;DR No. You can use the free Slack plan with LaunchPass. Free Slack works perfectly for running paid communities through LaunchPass.
How to Reactivate a Slack MemberClick three dots (top right in Slack)→ Workspace Directory→ gear icon→ Show all members→ find deactivated member→ click three dots next to their name→ Activate account. Then send them a…
My Page Says I've Hit an Invite Limit (Slack)TL;DR: This error means you have too many unclaimed Slack invitations (Slack's limit, not LaunchPass). Cancel old invites, resend to active members, or contact Slack support to increase your limit.…
How to Re-Add a Member Kicked from Your Slack ChannelTL;DR Use the /invite command in Slack to add a kicked member back to a channel. Type /invite @username in the channel. For workspace removal, check payment status first.
Does LaunchPass Support Workspace-Level Invites in Slack?Yes. LaunchPass supports workspace-level invites for Slack. You can create paid groups that give members access to your entire workspace. You can also create paid channels for single-channel access.
What Happens When You Rename Your Slack Workspace?TL;DR- Your members and channels stay. You can rename your Slack workspace anytime. Update your LaunchPass page names separately. Tell members about the change so they can find your pages…
How to Create a Paid Slack Community in Minutes: Step-by-Step GuideTurn Your Slack Community into a Business
I'm Not Getting New Member Notifications on My Slack GroupTL;DR: If you're not getting notifications when new members join your Slack workspace, check that LaunchPass is still connected, the notification channel exists, and you're monitoring the right channel. Reconnect…
Grow a Profitable Community on Slack with Affiliate MarketingTL;DR: Build your Slack community on LaunchPass and earn extra revenue by promoting complementary tools and services to your members. Combine subscription revenue with affiliate commissions for multiple income streams.

Pricing and Billing

Premium plan details, payout schedule and pricing your membership community

LaunchPass Premium Features - Complete GuideThis comprehensive guide explains every Premium feature in detail, showing you how to leverage each one to build, grow, and scale your profitable community.
How Much Does LaunchPass Cost?TL;DR: LaunchPass costs $29/month + 3.5% per transaction. Stripe also charges fees (typically 2.9% + $0.30 per transaction).
Understanding the LaunchPass 3.5% Transaction Fee - Complete GuideThis comprehensive guide explains exactly what the 3.5% fee is, when it's charged, how it's calculated, and why it's actually one of the most competitive rates in the industry.
How Do I Cancel My LaunchPass Subscription?TL;DR: Log into LaunchPass, click Billing in the top right menu, and select "Free Plan" to downgrade. Your paid features end at the end of your current billing period.
How to Process Refunds for Members in LaunchPass: Complete GuideYou can process refunds for your LaunchPass members directly from your dashboard's Activity menu. Simply locate the member and charge, then click the "Issue Refund" button. Refunds typically take 5-10…
How to Issue Partial Refunds in LaunchPass: Complete GuideYou can issue partial refunds to your LaunchPass community members through your Stripe dashboard. Log in to Stripe, search for the member by email, find their payment, and enter the…
When Will I Receive My LaunchPass Refund? Complete Timeline GuideRefunds from LaunchPass communities typically appear in your account within 5-10 business days after processing.
When Do I Get Paid from LaunchPass?TL;DR Your first payout takes 7 days after your first member payment. After that, Stripe pays you daily, weekly, or monthly based on your settings. Payments go straight to your…
How to Update Your Billing Information in LaunchPass: Complete GuideFor Community Members: Update your payment information through the LaunchPass Customer Portal at launchpass.com/portal. For Community Owners: Update your LaunchPass subscription billing through the Billing page in your admin dashboard.
How Much Should You Charge for Your Community? Complete Pricing GuideYou can charge any amount you want for your community. Successful communities on LaunchPass charge anywhere from $7 to $150+ per month. Your ideal price depends on your niche, value…
How Pricing Changes Work: When You Update Your Membership PriceWhen you change pricing on your signup page, NEW members pay the new price. EXISTING members keep the old price they signed up with (locked in and grandfathered).
How to Change Currency on Your LaunchPass Signup Page: Complete GuideYou can edit your billing currency directly in your signup page settings to display prices in your local currency including USD, EUR, GBP, CAD, AUD, and many others supported by…
How are refund requests handled for subscriptions and payments through LaunchPass?
How to Handle Failed Payments for LaunchPass MembersTL;DR: Stripe automatically retries failed payments 3 times by default. Configure retry settings in Stripe dashboard (Settings → Billing → Manage failed payments). To manually retry: find member → Invoices…
How to Handle Payment Disputes and ChargebacksTL;DR: When a member disputes a charge, gather evidence: #launchpass channel logs (join date, agreement), LaunchPass dashboard records (transaction dates), email communications, terms acceptance proof, etc. Strong evidence wins 40-60%…

Group Owner FAQs

Frequently asked questions about configuring your invite pages and managing your group using LaunchPass

How to Prevent Chargebacks and Win Disputes: Complete Guide for Community OwnersMost chargebacks can be prevented through proactive communication and clear policies.
Setting Up Google Analytics 4 on Your LaunchPass PageTL;DR: Get your Measurement ID and API Secret from Google Analytics 4. Paste them into your LaunchPass Settings under "3rd Party Integrations." Done! Your page will track views, checkouts, and…
How to Create Multi-Tier Subscriptions on LaunchPassTL;DR Create different membership levels (Bronze, Silver, Gold) by making separate offers for each tier. Requires LaunchPass Premium. Set up takes 10-15 minutes per tier. Each tier has its own…
How to Embed LaunchPass Payment Widget on Your WebsiteTL;DR Copy two code snippets from your LaunchPass dashboard. Paste button code where you want the button. Paste script code before closing body tag. Members can subscribe directly from your…
Why Your LaunchPass Page is Disabled (And How to Fix It)TL;DR Your page is disabled because you need LaunchPass Premium to charge members. Start your 14-day free trial in the Billing section. Takes 2 minutes to activate.
How to Delete Your LaunchPass Invite Page (And What Happens)TL;DR: Delete your page by clicking "Edit" next to it in your dashboard, then click the "delete" button in the lower left corner. Your active members stay subscribed and keep…
How to Transition from Free to Paid Community: Complete GuideTL;DR: Create a new paid page in LaunchPass. Share it with your members. They sign up and pay to get managed access. LaunchPass only manages members who sign up through…
How to Create and Use Coupons for Your LaunchPass CommunityTL;DR Create coupons in Stripe, not LaunchPass. Log in to Stripe dashboard. Click Coupons. Click New. Set code, discount, and duration. Save it. Enable coupons on page. Republish. Need Premium…
Can I Use LaunchPass on My Own Domain/Website?TL;DR Yes! Use LaunchPass embed codes to add signup buttons to your website.
Where Can I Find All My Active Paying Members?You can find a summary of important events - like signups and cancellations - in the activity feed of your LaunchPass admin dashboard.
Does LaunchPass Support My Country? Complete GuideWe currently support all countries that Stripe supports
How to Use Zapier with LaunchPass: Complete Automation GuideUsing Zapier with LaunchPass
How to Move Your Community Between Platforms (Slack, Discord, Telegram)Can I move platforms from Slack to Discord (or vice versa)?
How Missed Payments Work: When Members Get RemovedAfter how long and how many missed payment do members get kicked?
How to Enable Free Trials for Your LaunchPass CommunityLet people try before they buy with free trials
How to Set Up Rewardful Affiliate Integration With LaunchPassIntegrate Rewardful with your LaunchPass community and launch you affiliate program!
Helping your Subscribers with their Customer PortalYour subscribers can update billing, switch Discord users, and manage their subscription from their Customer Portal
How to Export Member Emails for Marketing CampaignsLearn how to export your member emails and upload them into email marketing and ad tools.
How to Cancel or Manage a Member's Subscription in LaunchPassHow to Cancel or Manage a Member's Subscription in LaunchPass
How to Edit Your LaunchPass Signup Page SettingsTL;DR You can edit most fields on your LaunchPass page without creating a new page. Change welcome channels, business name, offer name, and offer URL anytime. Exception: Cannot change Discord…