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Creator Topics

Are you a community creator looking to start, or looking for help? Click here.

Discord Topics

All things for creating and managing your Discord Community as a Creator can be found here!

Can You Use Discord With LaunchPass?TL;DR: Yes! Discord is fully supported by LaunchPass. Create a Discord server, connect it to LaunchPass, and you can immediately start charging for access. Members join through LaunchPass and get…
How to Find Your Discord ID (And Member IDs)TL;DR: Enable Developer Mode in Discord settings (User Settings → Appearance → Developer Mode on). Then right-click any user or server and select "Copy User ID" or "Copy Server ID".…
How to Configure Your Discord Server for LaunchPassTL;DR: After connecting Discord to LaunchPass, create paid channels and lock them using roles. Keep your welcome channel unlocked. Give your paid role access to premium channels. Block @everyone from…
When Using Discord, Do You Assign a Role?TL;DR: Yes! LaunchPass automatically assigns a role to paying members in Discord. You choose the role name during setup. The role is added when someone pays and removed when they…
What is the #launchpass channel?TL;DR: The #launchpass channel is a private admin channel where the LaunchPass bot sends notifications and accepts commands. It alerts you when members activate subscriptions or leave without canceling.
How Discord Admins Get Member Email and Username InformationTL;DR: Create a private #launchpass channel. Use the whois command with a member's email, Discord username, or Discord ID to look up their information. LaunchPass bot replies with email, Discord…
Troubleshooting: Bot Commands Not Working in the #launchpass channel on DiscordTL;DR: whois command not working? Check three things: (1) LaunchPass role is at TOP of role hierarchy (2) #launchpass channel is lowercase with NO emojis or special characters (3) You're…
Can You Remove Roles Instead of Kicking Members?Yes. By default, canceled members are kicked from your Discord server. Use the dontKickOnCancel command in #launchpass to remove their member role instead (they stay in server but can't access…
Why Are Cancelled Members in Discord Not Getting Kicked?TL;DR: If cancelled members stay in your Discord, the LaunchPass bot likely lacks proper permissions. The LaunchPass role must be at the top of your role list and have Administrator…
Can We Enable Community on Discord?TL;DR: Yes, you can enable Discord's Community feature with LaunchPass. Community features give you announcements, welcome screens, stage channels, and more. Enable it in Server Settings before or after connecting…
Create a Paid Discord Community in Minutes - Complete A-Z Setup GuideThis comprehensive guide walks you through every step of creating, launching, and scaling a paid Discord community with LaunchPass—from server creation to your first paying member and beyond.
How to Fix "Discord Missing Permissions" ErrorMove the LaunchPass role to the TOP of your role hierarchy in Server Settings → Roles. Drag it above all other roles, save, then refresh LaunchPass dashboard. This fixes 90%…
I'm not getting New Member notifications on my Discord GroupFor Discord users
How do I manage roles for users not present in my Discord server or reinstate them efficiently?
A Member is showing up as "undefined"
Pricing and Billing

Premium plan details, payout schedule and pricing your membership community

LaunchPass Premium Features - Complete GuideThis comprehensive guide explains every Premium feature in detail, showing you how to leverage each one to build, grow, and scale your profitable community.
How much does it cost?LaunchPass pricing information
Understanding the LaunchPass 3.5% Transaction Fee - Complete GuideThis comprehensive guide explains exactly what the 3.5% fee is, when it's charged, how it's calculated, and why it's actually one of the most competitive rates in the industry.
How do I cancel my LaunchPass subscription?Click downgrade on the billing page
How to Process Refunds for Members in LaunchPass: Complete GuideYou can process refunds for your LaunchPass members directly from your dashboard's Activity menu. Simply locate the member and charge, then click the "Issue Refund" button. Refunds typically take 5-10…
How to Issue Partial Refunds in LaunchPass: Complete GuideYou can issue partial refunds to your LaunchPass community members through your Stripe dashboard. Log in to Stripe, search for the member by email, find their payment, and enter the…
When Will I Receive My LaunchPass Refund? Complete Timeline GuideRefunds from LaunchPass communities typically appear in your account within 5-10 business days after processing.
When do I get paid?How to find/change your Payout Schedule
How to Update Your Billing Information in LaunchPass: Complete GuideFor Community Members: Update your payment information through the LaunchPass Customer Portal at launchpass.com/portal. For Community Owners: Update your LaunchPass subscription billing through the Billing page in your admin dashboard.
How Much Should You Charge for Your Community? Complete Pricing GuideYou can charge any amount you want for your community. Successful communities on LaunchPass charge anywhere from $7 to $150+ per month. Your ideal price depends on your niche, value…
How Pricing Changes Work: When You Update Your Membership PriceWhen you change pricing on your signup page, NEW members pay the new price. EXISTING members keep the old price they signed up with (locked in and grandfathered).
How to Change Currency on Your LaunchPass Signup Page: Complete GuideYou can edit your billing currency directly in your signup page settings to display prices in your local currency including USD, EUR, GBP, CAD, AUD, and many others supported by…
How are refund requests handled for subscriptions and payments through LaunchPass?
How do I handle failed payments for LaunchPass members using Stripe?
How can I gather and submit evidence for payment and subscription disputes using LaunchPass?
Group Owner FAQs

Frequently asked questions about configuring your invite pages and managing your group using LaunchPass

How to Prevent Chargebacks and Win Disputes: Complete Guide for Community OwnersMost chargebacks can be prevented through proactive communication and clear policies.
Setting Up Google Analytics 4 on Your LaunchPass PageTrack your most important metrics and conversions with GA4
How To Create Multi-Tier Subscriptions on LaunchPassTier your offer with multi-tier subscription options
How To Embed the LaunchPass Payment Widget On Your WebsiteLearn how to use the our Embed feature to enable subscription directly from your site
My page says it is currently disabledPaid invite pages work on our Premium plan
How do I delete my invite page?
Transitioning to a paid group
How can I create a coupon?How to Create and Apply Discount Coupons for Your LaunchPass Community
Can I use this on my own domain/website?Use our widget
Where Can I Find All My Active Paying Members?You can find a summary of important events - like signups and cancellations - in the activity feed of your LaunchPass admin dashboard.
Does LaunchPass Support My Country? Complete GuideWe currently support all countries that Stripe supports
How to Use Zapier with LaunchPass: Complete Automation GuideUsing Zapier with LaunchPass
How to Move Your Community Between Platforms (Slack, Discord, Telegram)Can I move platforms from Slack to Discord (or vice versa)?
How Missed Payments Work: When Members Get RemovedAfter how long and how many missed payment do members get kicked?
How to Enable Free Trials for Your LaunchPass CommunityLet people try before they buy with free trials
How to Set Up Rewardful Affiliate Integration With LaunchPassIntegrate Rewardful with your LaunchPass community and launch you affiliate program!
Helping your Subscribers with their Customer PortalYour subscribers can update billing, switch Discord users, and manage their subscription from their Customer Portal
How to Export Member Emails for Marketing CampaignsLearn how to export your member emails and upload them into email marketing and ad tools.
How to Cancel or Manage a Member's Subscription in LaunchPassHow to Cancel or Manage a Member's Subscription in LaunchPass