Creator Topics
Are you a community creator looking to start, or looking for help? Click here.
Start Here
An intro to LaunchPass, how you can use it, and platforms we support
What is LaunchPass? Your Complete Guide to Monetizing Online CommunitiesThe Simple Way to Build and Monetize Your Online Community
How Can I Use LaunchPass?Build, manage, and monetize any type of community!
Which Platform Should I Choose?Deciding between Discord, Telegram, or Slack for your paid community.
Getting started
Start accepting payment to your community in minutes 🚀
Create a paid Telegram community in minutes (step-by-step guide)A Step-by-Step Guide to Paid Channels and Groups on Telegram
Create a paid Discord community in minutes (step-by-step guide)Get started creating paid Discord servers, roles and channels
Step 1: Create your Slack/Discord/Telegram account
Step 2: Decide and create an invite page
Step 3: Select a Plan
Step 4: Link Your Own Stripe account
Step 5: Grow your Group!
Slack Topics
All things for creating and managing your Slack Community as a Creator can be found here!
How to Create a Paid Slack Community in Minutes: Step-by-Step GuideTurn Your Slack Community into a Business
Pricing and Billing
Premium plan details, payout schedule and pricing your membership community
LaunchPass Premium FeaturesThe bells and whistles. Learn more about our Premium plan features
How much does it cost?LaunchPass pricing information
What's the 3.5% transaction fee?Premium plan pricing details
How do I cancel my LaunchPass subscription?Click downgrade on the billing page
How do I process a refund for my members?
Can I issue a partial refund?Yes, you can.
When should I see the refund back in my account?5 - 10 business days
When do I get paid?How to find/change your Payout Schedule
How do I update my billing information?For group owners
How much should I charge?Start pricing your membership community
What happens if I change the pricing on my invite page?Change your pricing anytime, only new subscribers will be affected
Can I change the currency showing on the page?Currently, currencies are shown in USD
How are refund requests handled for subscriptions and payments through LaunchPass?
How do I handle failed payments for LaunchPass members using Stripe?
How can I gather and submit evidence for payment and subscription disputes using LaunchPass?
Best Practices
Successful paid communities do these things đź’¸
How To Create A High-Converting LaunchPass pageAttract and convert more subscribers with a killer sign-up page
Grow a profitable community on Slack with affiliate marketing
Increase engagement, and reduce churn with a welcome bot 🤖How to reduce churn and increase engagement with the Slack mobile app
Should I use Slack or Discord for my paid community?Here are some key differences between the two platforms
How can I cancel a member's subscription or recurring payment on LaunchPass to prevent further charges?
Group Owner FAQs
Frequently asked questions about configuring your invite pages and managing your group using LaunchPass
Tips to Prevent Chargebacks and Customer DisputesProtect your revenue by being prepared if customer disputes/chargebacks arise
Setting Up Google Analytics 4 on Your LaunchPass PageTrack your most important metrics and conversions with GA4
How To Create Multi-Tier Subscriptions on LaunchPassTier your offer with multi-tier subscription options
How To Embed the LaunchPass Payment Widget On Your WebsiteLearn how to use the our Embed feature to enable subscription directly from your site
My page says it is currently disabledPaid invite pages work on our Premium plan
How do I delete my invite page?
Transitioning to a paid group
How can I create a coupon?How to Create and Apply Discount Coupons for Your LaunchPass Community
Can I use this on my own domain/website?Use our widget
Where can I find all my active paying members?
Do you support my country?We currently support all countries that Stripe supports
Using Zapier with LaunchPass
Can I move platforms from Slack to Discord (or vice versa)?
After how long and how many missed payment do members get kicked?
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Enable Free Trials for your CommunityLet people try before they buy with free trials
Rewardful IntegrationIntegrate Rewardful with your LaunchPass community and launch you affiliate program!
Helping your Subscribers with their Customer PortalYour subscribers can update billing, switch Discord users, and manage their subscription from their Customer Portal
Exporting Member Emails for Email Marketing and Ad CampaignsLearn how to export your member emails and upload them into email marketing and ad tools.
How can I cancel or manage a member's subscription in LaunchPass?
Stripe
Everything you need to know about Stripe + LaunchPass
What is Stripe?Learn more about Stripe
General Stripe FAQsCreating an account, security, fees and more.
Stripe + LaunchPass FAQsCoupons, Refunds, Payouts and more.