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Not Getting New Member Notifications in Discord?

Go to Server Settings → Community → System Messages Channel → enable "Send a random welcome message when someone joins" to see join notifications. For LaunchPass-specific notifications, set up a #launchpass channel instead.

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Written by Seth
Updated today

Not Getting New Member Notifications in Discord?

TL;DR: Discord's new member notifications are controlled by Discord server settings, not LaunchPass. Go to Server Settings → Community → System Messages Channel → enable "Send a random welcome message when someone joins" to see join notifications. For LaunchPass-specific notifications, set up a #launchpass channel instead.


Understanding Discord Notifications vs. LaunchPass Notifications

Two Different Systems

There are two types of "new member" notifications you might be looking for:

1. Discord's built-in new member messages

  • Controlled by: Discord server settings

  • Shows: "User joined" message in a channel

  • Example: "John#1234 just joined the server!"

  • Managed by: You (Discord server owner)

  • Works for: All members joining Discord server

2. LaunchPass payment/subscription notifications

  • Controlled by: LaunchPass bot in #launchpass channel

  • Shows: Payment info, email, subscription details

  • Example: "✅ NEW MEMBER ACTIVATED - Email: [email protected]"

  • Managed by: LaunchPass

  • Works for: Only paying members

Most people want: Discord's join messages OR the #launchpass channel notifications (or both).


Enabling Discord's Built-In Join Notifications

Step-by-Step: Server Settings

To turn on Discord's new member messages:

  1. Right-click your server name (top left)

  2. Select "Server Settings"

  3. Click "Overview" or "Community" (depending on server type)

  4. Look for "System Messages Channel" section

  5. Check the box: "Send a random welcome message when someone joins this server"

  6. Select which channel to send it to (dropdown menu)

  7. Click "Save Changes"

Now when someone joins:

  • Discord posts message in chosen channel

  • Example: "John#1234 joined. Say hi!"

Visual Path

Right-click server name → Server Settings → Overview or Community  → System Messages Channel → Enable "Send welcome message" → Choose channel  → Save

Choosing the Right Channel

Where should join messages go?

Popular options:

  • #general - Everyone sees new members

  • #introductions - Dedicated welcome channel

  • #welcome - Specific for new members

  • #announcements - If you want it prominent

  • Private admin channel - If you only want admins to see

Recommendation: Create a dedicated #welcome or #introductions channel so join messages don't clutter other channels.

What Join Messages Look Like

Discord's default messages are random. Examples:

John#1234 just joined the server - glhf!
Jane#5678 just joined. Everyone, look busy!
Bob#9012 joined the party!

You can't customize these messages in Discord's free tier. They're random Discord-generated text.


Setting Up LaunchPass Notifications (Better Option)

Why Use #launchpass Channel Instead

Discord's join messages show:

  • Discord username

  • When they joined Discord

  • Nothing else

LaunchPass #launchpass channel shows:

  • Discord username

  • Email address

  • Payment amount

  • Subscription type

  • When they activated

  • Much more useful info

For managing a paid community: LaunchPass notifications are more helpful.

Setting Up #launchpass Channel

Create dedicated channel for LaunchPass notifications:

  1. Create new text channel named #launchpass

  2. Make it private (only admins see it)

  3. Give LaunchPass bot permissions (View, Read, Send Messages)

  4. Bot will post notifications automatically

What you'll see:

✅ NEW MEMBER ACTIVATED Name: John Doe Email: [email protected] Discord: John#1234 Subscription: Monthly ($29/month) Joined: Today at 3:45 PM

Much better for paid communities.


Why You're Not Seeing Notifications

Common Reasons (And Fixes)

Reason 1: Discord Setting Is Off

The problem:

  • Discord's "Send welcome message" setting is disabled

  • Default: Usually OFF in new servers

The fix:

  1. Go to Server Settings

  2. Enable "Send a random welcome message"

  3. Choose a channel

  4. Save

Reason 2: Wrong Channel Selected

The problem:

  • Welcome messages are going to a channel you don't check

  • Or channel you can't see

The fix:

  1. Check Server Settings → System Messages Channel

  2. See which channel is selected

  3. Change it to one you monitor

  4. Save

Reason 3: You're Not Watching the Right Channel

The problem:

  • Messages are posting but you're not seeing them

  • Muted or not checking that channel

The fix:

  1. Check the channel Discord is set to post in

  2. Scroll through it

  3. Look for join messages

  4. Unmute if muted

Reason 4: Server Isn't Community-Enabled

The problem:

  • Some Discord features require "Community" server

  • New member messages might need this enabled

The fix:

  1. Server Settings → Enable Community

  2. Follow Discord's prompts

  3. Set rules channel

  4. Set updates channel

  5. Then enable new member messages

Reason 5: You're Looking for LaunchPass Notifications

The problem:

  • You want payment/subscription info

  • Discord's join messages don't show this

  • You need #launchpass channel instead

The fix:

  1. Set up #launchpass channel

  2. Give bot permissions

  3. Get detailed member info there


Troubleshooting Step-by-Step

Step 1: Verify Setting Is Enabled

Check if it's turned on:

  1. Right-click server name

  2. Server Settings

  3. Overview or Community

  4. Look for "Send a random welcome message"

  5. Is it checked?

    • ✅ Yes: Go to Step 2

    • ❌ No: Enable it, choose channel, save

Step 2: Check Which Channel

Verify where messages go:

  1. In Server Settings → System Messages Channel

  2. Look at dropdown for "Send welcome message"

  3. Note which channel is selected

  4. Is it a channel you check?

    • ✅ Yes: Go to Step 3

    • ❌ No: Change to better channel, save

Step 3: Test It

Have someone join to test:

  1. Get a friend to join your Discord

  2. Watch the selected channel

  3. Does message appear?

    • ✅ Yes: It's working! ✅

    • ❌ No: Go to Step 4

Step 4: Check Permissions

Make sure channel allows bot posts:

  1. Right-click the channel

  2. Edit Channel → Permissions

  3. Look at @everyone or bot permissions

  4. Can they "View Channel" and "Read Messages"?

    • ✅ Yes: Go to Step 5

    • ❌ No: Add permissions, test again

Step 5: Update Discord

Make sure you're on latest version:

  1. Close Discord

  2. Reopen (should auto-update)

  3. Or download latest from https://discord.com

  4. Try again

Step 6: Contact Support

If still not working:

For Discord join messages:

For LaunchPass notifications:


Alternative: Welcome Bots

Using Custom Welcome Messages

If you want more control over welcome messages:

Popular welcome bots:

What these bots offer:

  • Custom welcome messages

  • Images/GIFs in welcome

  • Role assignment on join

  • Auto-DM new members

  • Embed formatting

  • Much more customization

How to use:

  1. Visit bot website

  2. Invite bot to your server

  3. Configure welcome message settings

  4. Choose channel for messages

  5. Bot posts when people join

Note: These still show when someone joins DISCORD, not when they join via LaunchPass specifically. For LaunchPass payment notifications, use #launchpass channel.


Comparing Notification Types

Discord Join Messages

What you see:

John#1234 just joined the server!

What you know:

  • Their Discord username

  • When they joined

  • Nothing about payment

Best for:

  • Knowing when Discord members arrive

  • Public welcome/community feel

  • Casual communities

LaunchPass #launchpass Notifications

What you see:

✅ NEW MEMBER ACTIVATED Email: [email protected] Username: John#1234 Subscription: Monthly $29 Joined: Today 3:45 PM

What you know:

  • Their email

  • Payment details

  • Subscription type

  • Member status

  • Everything you need

Best for:

  • Paid communities

  • Admin tracking

  • Support/troubleshooting

  • Business operations

Welcome Bots (Third-Party)

What you see:

[Custom image/GIF] Welcome John#1234! Please introduce yourself in #introductions Check out #rules before posting

What you know:

  • Discord username

  • Custom info you add

  • Can auto-assign roles

Best for:

  • Professional-looking welcomes

  • Onboarding automation

  • Custom branding

  • Community engagement


Best Practices

For All Communities

Choose one notification method - Don't overwhelm yourself with multiple

Put notifications where you'll see them - Active channels

Welcome new members personally - Build relationships

Monitor for issues - Check if notifications work

Test periodically - Make sure system still works

For Paid Communities

Use #launchpass channel - Better info than Discord join messages

Keep it private - Only admins see payment info

Act on notifications - Welcome paying members

Track join patterns - Understand your growth

Follow up with new members - Provide value immediately

For Public/Free Communities

Use Discord join messages - Good enough for free

Public welcome channel - Let community welcome them

Consider welcome bot - If you want customization

Make it friendly - Warm welcome message


Related Resources


Key Takeaways

Discord notifications controlled by Discord server settings

LaunchPass notifications controlled by #launchpass channel setup

Enable in Server Settings → System Messages Channel

Choose which channel receives messages

LaunchPass shows more info (email, payment, subscription)

Discord shows basic info (username, join time)

Welcome bots available for custom messages

For paid communities: Use #launchpass channel

For free communities: Discord join messages work fine

Test to verify it's working


Need Help?

Have questions about Discord notifications?

For Discord join message settings:

For LaunchPass notification setup:

We can help with:

  • Setting up #launchpass channel

  • Understanding LaunchPass notifications

  • Troubleshooting LaunchPass bot issues

  • Member tracking questions

We CANNOT help with:

  • Discord's built-in settings (contact Discord support)

  • Welcome bot configuration (contact bot developer)

  • Discord server permissions (check Discord guides)

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