Not Getting New Member Notifications in Discord?
TL;DR: Discord's new member notifications are controlled by Discord server settings, not LaunchPass. Go to Server Settings → Community → System Messages Channel → enable "Send a random welcome message when someone joins" to see join notifications. For LaunchPass-specific notifications, set up a #launchpass channel instead.
Understanding Discord Notifications vs. LaunchPass Notifications
Two Different Systems
There are two types of "new member" notifications you might be looking for:
1. Discord's built-in new member messages
Controlled by: Discord server settings
Shows: "User joined" message in a channel
Example: "John#1234 just joined the server!"
Managed by: You (Discord server owner)
Works for: All members joining Discord server
2. LaunchPass payment/subscription notifications
Controlled by: LaunchPass bot in #launchpass channel
Shows: Payment info, email, subscription details
Example: "✅ NEW MEMBER ACTIVATED - Email: [email protected]"
Managed by: LaunchPass
Works for: Only paying members
Most people want: Discord's join messages OR the #launchpass channel notifications (or both).
Enabling Discord's Built-In Join Notifications
Step-by-Step: Server Settings
To turn on Discord's new member messages:
Right-click your server name (top left)
Select "Server Settings"
Click "Overview" or "Community" (depending on server type)
Look for "System Messages Channel" section
Check the box: "Send a random welcome message when someone joins this server"
Select which channel to send it to (dropdown menu)
Click "Save Changes"
Now when someone joins:
Discord posts message in chosen channel
Example: "John#1234 joined. Say hi!"
Visual Path
Right-click server name → Server Settings → Overview or Community → System Messages Channel → Enable "Send welcome message" → Choose channel → Save
Choosing the Right Channel
Where should join messages go?
Popular options:
#general - Everyone sees new members
#introductions - Dedicated welcome channel
#welcome - Specific for new members
#announcements - If you want it prominent
Private admin channel - If you only want admins to see
Recommendation: Create a dedicated #welcome or #introductions channel so join messages don't clutter other channels.
What Join Messages Look Like
Discord's default messages are random. Examples:
John#1234 just joined the server - glhf!
Jane#5678 just joined. Everyone, look busy!
Bob#9012 joined the party!
You can't customize these messages in Discord's free tier. They're random Discord-generated text.
Setting Up LaunchPass Notifications (Better Option)
Why Use #launchpass Channel Instead
Discord's join messages show:
Discord username
When they joined Discord
Nothing else
LaunchPass #launchpass channel shows:
Discord username
Email address
Payment amount
Subscription type
When they activated
Much more useful info
For managing a paid community: LaunchPass notifications are more helpful.
Setting Up #launchpass Channel
Create dedicated channel for LaunchPass notifications:
Create new text channel named
#launchpass
Make it private (only admins see it)
Give LaunchPass bot permissions (View, Read, Send Messages)
Bot will post notifications automatically
What you'll see:
✅ NEW MEMBER ACTIVATED Name: John Doe Email: [email protected] Discord: John#1234 Subscription: Monthly ($29/month) Joined: Today at 3:45 PM
Much better for paid communities.
Full setup guide: What is the #launchpass channel?
Why You're Not Seeing Notifications
Common Reasons (And Fixes)
Reason 1: Discord Setting Is Off
The problem:
Discord's "Send welcome message" setting is disabled
Default: Usually OFF in new servers
The fix:
Go to Server Settings
Enable "Send a random welcome message"
Choose a channel
Save
Reason 2: Wrong Channel Selected
The problem:
Welcome messages are going to a channel you don't check
Or channel you can't see
The fix:
Check Server Settings → System Messages Channel
See which channel is selected
Change it to one you monitor
Save
Reason 3: You're Not Watching the Right Channel
The problem:
Messages are posting but you're not seeing them
Muted or not checking that channel
The fix:
Check the channel Discord is set to post in
Scroll through it
Look for join messages
Unmute if muted
Reason 4: Server Isn't Community-Enabled
The problem:
Some Discord features require "Community" server
New member messages might need this enabled
The fix:
Server Settings → Enable Community
Follow Discord's prompts
Set rules channel
Set updates channel
Then enable new member messages
Reason 5: You're Looking for LaunchPass Notifications
The problem:
You want payment/subscription info
Discord's join messages don't show this
You need #launchpass channel instead
The fix:
Set up #launchpass channel
Give bot permissions
Get detailed member info there
Full guide: What is the #launchpass channel?
Troubleshooting Step-by-Step
Step 1: Verify Setting Is Enabled
Check if it's turned on:
Right-click server name
Server Settings
Overview or Community
Look for "Send a random welcome message"
Is it checked?
✅ Yes: Go to Step 2
❌ No: Enable it, choose channel, save
Step 2: Check Which Channel
Verify where messages go:
In Server Settings → System Messages Channel
Look at dropdown for "Send welcome message"
Note which channel is selected
Is it a channel you check?
✅ Yes: Go to Step 3
❌ No: Change to better channel, save
Step 3: Test It
Have someone join to test:
Get a friend to join your Discord
Watch the selected channel
Does message appear?
✅ Yes: It's working! ✅
❌ No: Go to Step 4
Step 4: Check Permissions
Make sure channel allows bot posts:
Right-click the channel
Edit Channel → Permissions
Look at @everyone or bot permissions
Can they "View Channel" and "Read Messages"?
✅ Yes: Go to Step 5
❌ No: Add permissions, test again
Step 5: Update Discord
Make sure you're on latest version:
Close Discord
Reopen (should auto-update)
Or download latest from https://discord.com
Try again
Step 6: Contact Support
If still not working:
For Discord join messages:
Contact Discord support: https://support.discord.com/
For LaunchPass notifications:
Email [email protected]
Include: Server name, what you're trying to do, what's happening
Alternative: Welcome Bots
Using Custom Welcome Messages
If you want more control over welcome messages:
Popular welcome bots:
MEE6 (https://mee6.xyz)
Dyno (https://dyno.gg)
Carl-bot (https://carl.gg)
ProBot (https://probot.io)
What these bots offer:
Custom welcome messages
Images/GIFs in welcome
Role assignment on join
Auto-DM new members
Embed formatting
Much more customization
How to use:
Visit bot website
Invite bot to your server
Configure welcome message settings
Choose channel for messages
Bot posts when people join
Note: These still show when someone joins DISCORD, not when they join via LaunchPass specifically. For LaunchPass payment notifications, use #launchpass channel.
Comparing Notification Types
Discord Join Messages
What you see:
John#1234 just joined the server!
What you know:
Their Discord username
When they joined
Nothing about payment
Best for:
Knowing when Discord members arrive
Public welcome/community feel
Casual communities
LaunchPass #launchpass Notifications
What you see:
✅ NEW MEMBER ACTIVATED Email: [email protected] Username: John#1234 Subscription: Monthly $29 Joined: Today 3:45 PM
What you know:
Their email
Payment details
Subscription type
Member status
Everything you need
Best for:
Paid communities
Admin tracking
Support/troubleshooting
Business operations
Welcome Bots (Third-Party)
What you see:
[Custom image/GIF] Welcome John#1234! Please introduce yourself in #introductions Check out #rules before posting
What you know:
Discord username
Custom info you add
Can auto-assign roles
Best for:
Professional-looking welcomes
Onboarding automation
Custom branding
Community engagement
Best Practices
For All Communities
✅ Choose one notification method - Don't overwhelm yourself with multiple
✅ Put notifications where you'll see them - Active channels
✅ Welcome new members personally - Build relationships
✅ Monitor for issues - Check if notifications work
✅ Test periodically - Make sure system still works
For Paid Communities
✅ Use #launchpass channel - Better info than Discord join messages
✅ Keep it private - Only admins see payment info
✅ Act on notifications - Welcome paying members
✅ Track join patterns - Understand your growth
✅ Follow up with new members - Provide value immediately
For Public/Free Communities
✅ Use Discord join messages - Good enough for free
✅ Public welcome channel - Let community welcome them
✅ Consider welcome bot - If you want customization
✅ Make it friendly - Warm welcome message
Related Resources
What is the #launchpass Channel? (LaunchPass notifications setup)
Using Discord With LaunchPass (Discord setup guide)
Discord New Member Messages (Discord official guide)
Discord Server Settings (Discord settings help)
Discord Help Center (Discord support)
Key Takeaways
✅ Discord notifications controlled by Discord server settings
✅ LaunchPass notifications controlled by #launchpass channel setup
✅ Enable in Server Settings → System Messages Channel
✅ Choose which channel receives messages
✅ LaunchPass shows more info (email, payment, subscription)
✅ Discord shows basic info (username, join time)
✅ Welcome bots available for custom messages
✅ For paid communities: Use #launchpass channel
✅ For free communities: Discord join messages work fine
✅ Test to verify it's working
Need Help?
Have questions about Discord notifications?
For Discord join message settings:
Discord Help Center: https://support.discord.com/
Discord Community: https://discord.gg/discord-testers
For LaunchPass notification setup:
Email: [email protected]
Response time: Usually within 24 hours
We can help with:
Setting up #launchpass channel
Understanding LaunchPass notifications
Troubleshooting LaunchPass bot issues
Member tracking questions
We CANNOT help with:
Discord's built-in settings (contact Discord support)
Welcome bot configuration (contact bot developer)
Discord server permissions (check Discord guides)