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I'm Not Getting New Member Notifications on My Slack Group

TL;DR: If you're not getting notifications when new members join your Slack workspace, check that LaunchPass is still connected, the notification channel exists, and you're monitoring the right channel. Reconnect Slack if needed.

Seth avatar
Written by Seth
Updated over a week ago

Quick Answer

Most common causes:

  • LaunchPass bot was removed or disconnected

  • Notification channel was deleted or renamed

  • Slack connection expired or needs reauthorization

  • Watching wrong channel for notifications

Quick fix: Reconnect Slack in your LaunchPass dashboard.

Understanding Slack Notifications

What Notifications You Should See

When someone subscribes and joins:

LaunchPass typically posts in a designated channel:

  • New member name

  • Email address (from Stripe)

  • Subscription plan

  • Timestamp

  • Member status

Example notification:

✅ New Member Added Name: John Smith Email: [email protected] Plan: Premium Monthly - $29/month Added: Oct 17, 2025 at 2:30 PM

Where Notifications Appear

Notification channel:

  • You choose this during setup

  • Often named: #launchpass, #new-members, #admin

  • Should be admin-only (private)

  • Contains member emails and payment info

If you don't remember which channel:

  • Check LaunchPass dashboard settings

  • Look in your Slack for recent member additions

  • Check admin/staff channels

  • May need to reconfigure

Common Causes and Solutions

Cause 1: LaunchPass Bot Removed from Slack

The problem:

  • LaunchPass bot app was removed from your workspace

  • Or permissions were revoked

  • Bot can't post notifications

  • Connection is broken

How to check:

  1. In Slack, go to Settings & administration

  2. Click "Manage apps"

  3. Search for "LaunchPass"

  4. Is it installed?

If bot is missing:

  1. Go to LaunchPass dashboard

  2. Find your Slack workspace settings

  3. Click "Reconnect Slack"

  4. Follow authorization process

  5. Reselect notification channel

Cause 2: Notification Channel Deleted

The problem:

  • The channel where notifications posted was deleted

  • LaunchPass can't post to non-existent channel

  • Notifications go nowhere

How to check:

  • Look for the channel LaunchPass was using

  • Check if it still exists in your channel list

  • May have been archived or deleted

Fix it:

  1. Create new channel (e.g., #launchpass-notifications)

  2. Go to LaunchPass dashboard

  3. Update notification channel setting

  4. Select the new channel

  5. Save changes

Or:

  1. Go to LaunchPass dashboard

  2. Disconnect Slack

  3. Reconnect Slack

  4. Select existing channel during setup

Cause 3: Slack Connection Expired

The problem:

  • Slack OAuth tokens can expire

  • Connection needs reauthorization

  • LaunchPass can't access workspace

  • No notifications can be sent

How to check:

  • Try posting a test (if available)

  • Look for error messages in LaunchPass dashboard

  • Check connection status

Fix it:

  1. LaunchPass dashboard

  2. Go to Slack workspace settings

  3. Click "Reconnect" or "Reauthorize"

  4. Sign in to Slack

  5. Approve permissions

  6. Connection restored

Cause 4: Watching Wrong Channel

The problem:

  • Notifications ARE being posted

  • But you're looking in wrong channel

  • Or channel isn't visible to you

How to check:

  1. Check LaunchPass dashboard for notification channel name

  2. Search for that exact channel in Slack

  3. Check if you're a member of that channel

  4. Check if channel is private (you may not have access)

Fix it:

  1. Join the correct notification channel

  2. Or create new test subscription

  3. Watch to see where notification appears

  4. Update your monitoring

Cause 5: Bot Lacks Channel Permissions

The problem:

  • LaunchPass bot added to workspace

  • But doesn't have permission to post in notification channel

  • Especially for private channels

How to check:

  1. Open the notification channel

  2. Click channel name → Integrations

  3. See if LaunchPass bot is in "Apps" section

Fix it:

  1. In the notification channel, type: /invite @LaunchPass

  2. Or go to channel settings

  3. Add LaunchPass app to channel

  4. Give it permission to post

Cause 6: No New Members Actually Joined

The problem:

  • People may have subscribed

  • But haven't actually joined Slack yet

  • Notification only posts when they join, not when they pay

How to check:

  1. Check Stripe dashboard for new subscriptions

  2. Check Slack member list for new members

  3. See if numbers match

What's happening:

  • Member paid but didn't click Slack invite

  • Member didn't complete Slack signup

  • Invite link expired

  • They haven't joined yet

This is normal:

  • Notifications only appear when member joins Slack

  • Member must complete joining process

  • If they paid but never joined, no Slack notification

  • Check Stripe instead for payment confirmations

Step-by-Step Troubleshooting

Step 1: Verify Connection Status

In LaunchPass dashboard:

  1. Log into app.launchpass.com

  2. Find your Slack workspace

  3. Check connection status

  4. Look for any error messages

Signs of connection issues:

  • Red indicator or "Disconnected"

  • "Needs reauthorization"

  • Error message displayed

  • Last sync time is old

If disconnected: Proceed to Step 2

Step 2: Reconnect Slack

In LaunchPass dashboard:

  1. Find Slack workspace settings

  2. Click "Disconnect" (if showing connected)

  3. Click "Connect Slack" or "Reconnect"

  4. Slack authorization page opens

  5. Sign in to your Slack workspace

  6. Review permissions requested

  7. Click "Allow" or "Authorize"

  8. Returns to LaunchPass

  9. Select notification channel from dropdown

  10. Save settings

Step 3: Verify Channel Settings

Check these:

Channel exists:

  • Look in your Slack workspace

  • Channel is not archived

  • Channel is not deleted

You have access:

  • You're a member of channel

  • Can see messages in it

  • Can post in it

Bot has access:

  • LaunchPass app is added to channel

  • Has permission to post

  • Try /invite @LaunchPass in channel

Step 4: Test with New Subscription

Create test:

  1. Use your own payment method

  2. Subscribe through your LaunchPass page

  3. Complete Slack joining process

  4. Watch for notification in channel

If notification appears:

  • ✅ Everything is working

  • Previous issue was temporary

  • Monitor going forward

If no notification:

Alternative: Check Stripe Instead

Why Stripe is More Reliable

Slack notifications are convenient but optional:

  • Not critical for business operation

  • Nice to have for real-time awareness

  • But Stripe is source of truth

Stripe always has the data:

  • Every subscription

  • Every payment

  • Every cancellation

  • Complete history

How to Monitor in Stripe

Daily check:

  1. Log into dashboard.stripe.com

  2. Click "Customers"

  3. Filter by "Active" subscriptions

  4. See new customers from today/this week

Or:

  1. Click "Payments"

  2. View recent successful payments

  3. See who paid and when

Or:

  1. Check email notifications from Stripe

  2. Stripe emails you for each payment

  3. Turn on in Stripe settings if not enabled

Stripe is definitive:

  • Use it as primary source

  • Slack notifications are secondary

  • Nice to have, not need to have

Prevention and Best Practices

Minimize Connection Issues

✅ Don't remove LaunchPass app

  • Keep installed in Slack workspace

  • Even if testing or troubleshooting

  • Removal breaks connection

✅ Don't delete notification channel

  • Keep it permanent

  • Name it clearly (e.g., #launchpass)

  • Make it admin-only

  • Pin important info

✅ Check connection monthly

  • Quick status check in LaunchPass

  • Verify notifications still working

  • Reconnect if needed

  • Proactive maintenance

✅ Keep notification channel permissions

  • Don't remove LaunchPass app from channel

  • Keep it as member

  • Needs posting permission

Better Monitoring Setup

Use multiple sources:

1. Slack notifications (real-time)

  • Quick awareness

  • Immediate visibility

  • Team can see

2. Stripe dashboard (reliable)

  • Source of truth

  • Complete history

  • Always accurate

3. Email notifications (backup)

  • From Stripe

  • From LaunchPass (if available)

  • Can't miss them

4. Weekly reports

  • Check Stripe weekly

  • Review growth

  • Spot any issues

Don't rely on just Slack:

  • Can break

  • Can miss things

  • Always have backup monitoring

Slack-Specific Considerations

Slack Workspace Limitations

Free vs Paid Slack:

Free Slack:

  • Message history limit (10,000 messages)

  • Older notifications get deleted

  • Can't search old history

  • Limited app integrations

Paid Slack:

  • Unlimited message history

  • Full search capability

  • More integrations

  • Better for business

Consider upgrading if:

  • You need notification history

  • Want to track over time

  • Running serious business

  • Can afford $8/user/month

Multiple Slack Workspaces

If you have multiple:

  • Each needs separate LaunchPass connection

  • Each can have different notification channel

  • Don't confuse them

  • Check right workspace

Setup:

  1. Connect each workspace separately

  2. Name them clearly in LaunchPass

  3. Use different notification channels

  4. Test each one

When to Contact Support

You Need Help If:

❌ Can't reconnect Slack

  • Authorization keeps failing

  • Error messages appear

  • Can't complete connection

  • Stuck on authorization page

❌ Notifications still not working

  • Reconnected multiple times

  • Everything looks correct

  • Still no notifications

  • Tested with real subscription

❌ Connection breaks repeatedly

  • Works then stops

  • Have to reconnect often

  • Inconsistent behavior

  • May be deeper issue

❌ Can't find notification channel setting

  • Don't see where to configure

  • Dashboard looks different

  • Confused about setup

Contact Information

Email: [email protected]

Include:

  • Your Slack workspace name

  • When you last received notification

  • What you've tried already

  • Screenshots of settings

  • Error messages if any

Response time: Usually within 24 hours on business days.

Quick Reference

Troubleshooting Checklist

When notifications stop:

  • ✅ Check LaunchPass app is installed in Slack

  • ✅ Check connection status in LaunchPass dashboard

  • ✅ Verify notification channel still exists

  • ✅ Check you're member of notification channel

  • ✅ Confirm LaunchPass app added to channel

  • ✅ Reconnect Slack in LaunchPass dashboard

  • ✅ Test with new subscription

  • ✅ Check Stripe for payment confirmations

Quick Fixes

No notifications? → Reconnect Slack in LaunchPass dashboard
​Channel deleted? → Create new channel, update settings
​Wrong channel? → Check LaunchPass dashboard for channel name
​Bot removed? → Reinstall LaunchPass app in Slack
​Still broken? → Email [email protected]

Alternative Monitoring

Don't rely only on Slack notifications:

  • ✅ Check Stripe dashboard daily

  • ✅ Enable Stripe email notifications

  • ✅ Review customers weekly

  • ✅ Keep backup monitoring methods

Related Articles

Related Articles
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Do I Need a Paid Slack Account to Use LaunchPass?
How to Re-Add a Member Kicked from Your Slack Channel
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