Quick Answer: Adding Members Back is Easy
Accidentally kicked someone from your Slack channel? Don't worry. You can add them back in seconds.
There are two types of member removal. Each needs a different fix:
Channel Removal: Member left just one channel. Quick and easy to fix.
Workspace Removal: Member left your entire Slack workspace. Takes more steps.
This guide shows you how to fix both problems.
Understanding What Happened
First, figure out what type of removal happened.
Channel Removal Signs:
Member still appears in your workspace member list
Member can see other channels
Member just can't see one specific channel
Member messages you asking about missing channel
Workspace Removal Signs:
Member doesn't appear anywhere in your workspace
Member can't access any channels at all
Member got removed from the entire Slack team
Member's payment might have stopped
Check which situation you have before fixing it.
Fix 1: Re-Adding to a Single Channel (Quick)
This is the most common problem. Someone got removed from just one channel.
Step 1: Open the Channel
Click on the channel where the member should be. Make sure you can see the channel message area.
Step 2: Type the Invite Command
Type this command exactly:
/invite @username
Replace "username" with their actual Slack display name.
Step 3: Press Enter
Slack sends the invite right away. The member gets added back to the channel.
Step 4: Confirm They're Back
Check the member list in that channel. You should see their name appear.
That's it. The member can now see all channel messages again.
Alternative Method: Using Channel Settings
You can also add members through the channel menu.
Step 1: Click the Channel Name
At the top of any channel, click the channel name. This opens channel details.
Step 2: Open the Members Tab
Look for the "Members" section. Click it to see who's in the channel.
Step 3: Click Add People
Find the "Add people" button. Click it to open the add menu.
Step 4: Search for the Member
Type the member's name in the search box. Select them from the list.
Step 5: Click Add
Click the "Add" button. The member joins the channel immediately.
This method works great when you can't remember the exact username spelling.
Fix 2: Re-Adding to Entire Workspace (Complex)
If the member got removed from your whole workspace, you need more steps.
Check Payment Status First
Before re-adding anyone, check if they're still paying.
Why This Matters: LaunchPass might have removed them because their payment stopped. Adding them back without fixing payment causes problems.
How to Check:
Log into your LaunchPass admin dashboard
Click "Members" in the left menu
Search for the member's email address
Look at their subscription status
Check if it says "Active" or "Cancelled"
If status shows "Cancelled" or "Payment Failed", contact the member about payment before re-adding them.
Re-Enable Their Workspace Account
Members removed from the workspace need account reactivation.
Step 1: Go to Workspace Settings
Click your workspace name in the top left corner. Select "Settings & administration" from the menu.
Step 2: Open Member Management
Click "Manage members" to see your full member list.
Step 3: Find the Member
Look for the member in the list. They might show as "Deactivated" or not appear at all.
Step 4: Reactivate the Account
If they show as deactivated, click their name. Select "Reactivate account" from the options.
Send a New Slack Invite
After reactivating, send them a fresh invite to your workspace.
Option A: Use Slack's Group Finder
Go to slack.com/signin/find
Enter the member's email address
Slack sends them a new invite email automatically
Option B: Send Invite from Workspace
Click your workspace name at the top
Select "Invite people to [workspace name]"
Enter the member's email address
Click "Send Invites"
The member receives an email with a new join link.
Important: Check Why They Were Removed
Before re-adding anyone, understand why the removal happened.
LaunchPass Auto-Removal
LaunchPass automatically removes members when:
Their subscription payment fails
They cancel their subscription
Their free trial period ends
Their payment method gets declined
What to Do: Contact the member about their payment issue. Once they update payment through LaunchPass, they get a new invite automatically.
Manual Removal
You or another admin might have removed them manually.
Common Reasons:
Clicked wrong name by accident
Thought they were someone else
Removed from wrong channel
Misunderstood who should have access
What to Do: Just re-add them using the methods above. No payment check needed.
Slack's Automated Removal
Slack itself removes members when:
Member violates Slack's terms of service
Member account gets flagged for spam
Workspace owner specifically deactivated them
Billing issues with your Slack plan
What to Do: Fix the underlying issue first. Then follow re-addition steps.
Understanding LaunchPass Member Management
LaunchPass and Slack work together but handle different things.
LaunchPass Manages:
Payment collection from members
Who gets invited based on payment
Sending initial invite links via email
Removing members when payments stop
Slack Manages:
The actual workspace and channels
Day-to-day member access
Channel permissions and settings
Manual member additions and removals
Important Difference: LaunchPass sends invite links. Slack handles who stays in channels day-to-day.
If you manually kick someone from a channel, LaunchPass doesn't automatically re-add them. You need to do that manually.
Preventing Accidental Removals
Set up your workspace to avoid accidental kicks.
Use Slack Roles Carefully
Create different admin roles with specific permissions:
Full Admin: Can add and remove anyone Channel Manager: Can only manage specific channels Moderator: Can't remove paying members
This prevents accidents when multiple people manage your community.
Add Channel Descriptions
Put instructions in every channel description:
"This is a paid channel. Don't remove members without checking payment status first. Questions? Contact [email protected]"
Admins see this reminder before removing anyone.
Create a Removal Checklist
Before removing any member, check:
Is their LaunchPass subscription active?
Did they violate community rules?
Did they ask to leave?
Are you removing from the right channel?
Did you confirm with another admin?
This simple checklist stops most accidental removals.
Lock Important Channels
For your main welcome channel (the one LaunchPass creates), limit who can manage it.
How to Lock a Channel:
Open channel settings
Click "Permissions"
Under "Manage members," select "Admins only"
Save changes
Now only full admins can remove people from critical channels.
Common Scenarios and Solutions
Here are specific situations you might face.
Scenario 1: Wrong Member Removed
Problem: You clicked the wrong name and removed the wrong person.
Solution:
Use /invite @correctmember to re-add them
Send them a quick message: "Sorry, removed you by accident! You're back now."
Done in 30 seconds
Scenario 2: Member Can't See Welcome Channel
Problem: New paying member joined but can't see the main channel.
Solution:
Check if LaunchPass created the private welcome channel
Make sure the member joined through their LaunchPass invite link
If they joined another way, remove them and have them use their LaunchPass invite
Never manually invite members who should use LaunchPass
Scenario 3: Entire Group Got Removed
Problem: Multiple members disappeared from a channel at once.
Solution:
Check if the channel got deleted by accident
Restore the channel from Slack's archived channels
Re-add all members using the bulk invite feature
Contact [email protected] if payment-related
Scenario 4: Member Keeps Getting Kicked
Problem: You re-add someone, but they get removed again automatically.
Solution:
Check their LaunchPass subscription status in your dashboard
Their payment is probably failing repeatedly
Have the member update their payment method
Once payment succeeds, LaunchPass sends a fresh invite
Don't manually re-add until payment is fixed
Scenario 5: Member Claims They Never Left
Problem: Member says they didn't leave, but they're not in the channel.
Solution:
They might be looking at wrong Slack workspace
Have them check all workspaces in their Slack app
Verify they're logged into correct Slack account
Check if they're looking at archived channels section
Re-send invite if truly removed
Slack vs Discord: Key Differences
If you're used to Discord, understand that Slack works differently.
Discord Auto-Kick: Discord automatically removes members when payment stops. LaunchPass does this for you.
Slack Manual Removal: Slack doesn't auto-kick anyone. You must manually remove members if needed.
Why This Matters: On Slack, non-paying members might stay in your workspace unless you remove them manually. Check your member list regularly.
Best Practice: Review your LaunchPass member list weekly. Compare it to your Slack member list. Remove anyone who appears in Slack but not in LaunchPass active members.
When Payment Issues Cause Removal
Many removals happen because of payment problems.
Member Payment Failed
When a member's payment fails:
LaunchPass attempts to charge their card
If it fails, LaunchPass tries again in a few days
After multiple failures, LaunchPass cancels their subscription
Their access invite expires (they can't join new)
They stay in Slack unless you manually remove them
Important: On Slack, failed payment doesn't auto-remove members from channels they already joined. You must remove them manually.
How to Handle Payment Failures
Step 1: Check LaunchPass Dashboard
Look at your member list. Failed payments show a warning.
Step 2: Contact the Member
Send them a message in Slack:
"Hi! Your payment method needs updating. Please visit your LaunchPass account to update it. Questions? Contact [email protected]"
Step 3: Give Them Time
Allow 2-3 days for them to fix payment.
Step 4: Manual Removal if Needed
If they don't fix payment, remove them from paid channels manually.
Step 5: They Can Rejoin
Once they update payment through LaunchPass, they get a new invite automatically.
Managing Multiple Channels
If you run several paid channels, track removals carefully.
Channel-Specific Access
Some members pay for certain channels but not others.
How LaunchPass Handles This:
Each paid offer gives access to specific channels
Members only join channels they paid for
Removing them from one channel doesn't affect others
Your Job: Make sure you remove them from the right channel only.
Checking Channel Access Rights
Before removing anyone:
Go to your LaunchPass dashboard
Click the member's name
See which offers they subscribe to
Check which channels each offer includes
Only remove them from channels they shouldn't access
Bulk Channel Management
Need to re-add someone to multiple channels?
Quick Method:
Type /invite @username in each channel
Or use the "Add to channels" option in member settings
Select all channels they need
Add them to all at once
This saves time when managing complex access.
Working with Slack's Member Limits
Slack workspaces have different limits based on plan.
Free Slack:
No member limit (unlimited members)
90-day message history
10 app integrations
Paid Slack:
Still unlimited members
Full message history
Unlimited integrations
For LaunchPass Communities: Free Slack works fine for most communities. Member count doesn't require paid Slack.
Note: These are Slack's limits. LaunchPass adds payment features on top of any Slack plan.
Getting Help from LaunchPass Support
Sometimes you need expert help.
When to Contact Support
Reach out to [email protected] if:
Member was removed but payment is active
You can't re-add someone using normal methods
Multiple members got removed at once unexpectedly
LaunchPass integration seems broken
Member claims they never received invite after payment
What to Include in Your Support Email
Help support solve your problem faster:
Member Information:
Member's email address
Member's Slack username
When they joined originally
When they got removed
Subscription Details:
Their LaunchPass subscription status
Which channels they should access
Any error messages you see
What You've Tried:
Steps you already took to fix it
Results of those attempts
Example Email:
Subject: Member Removed - Need Help Re-Adding
Hi LaunchPass Support, Member [email protected] (Slack username: @johnsmith) was removed from our #premium channel on October 15. Their LaunchPass subscription shows "Active" in my dashboard. I tried /invite @johnsmith but got an error.
Can you help?
Thanks,
[Your Name]
[Your Community Name]
Support Response Time
LaunchPass support typically responds within 24 hours. Premium plan members get priority support.
Setting Up Prevention Systems
Create systems that prevent future accidental removals.
Document Your Removal Policy
Write clear rules about when to remove members:
Remove Members When:
Payment fails after 7 days
They violate community rules (after warning)
They request to leave
They refund their subscription
Never Remove Without:
Checking payment status
Getting approval from head admin
Documenting the reason
Sending member a notification
Train Your Admin Team
All admins should know:
How to check LaunchPass payment status
The /invite command syntax
When to contact support
Your community's removal policy
Hold a quick training session. Share this article with your admin team.
Create a Removal Log
Keep a simple spreadsheet tracking all removals:
Date removed
Member name
Reason for removal
Who removed them
Date re-added (if applicable)
This helps spot patterns and prevent mistakes.
Set Up Slack Notifications
Configure Slack to notify you when members leave channels:
Add a #admin-alerts channel
Set up notifications for member joins/leaves
Check this channel daily
Investigate any unexpected departures
This catches accidental removals immediately.
Understanding the LaunchPass Welcome Channel
Every LaunchPass Slack community has a special welcome channel.
What is the Welcome Channel?
When you set up LaunchPass:
LaunchPass creates a private channel in your Slack
This channel has the name you chose during setup
New members land here first after paying
It's where they get their welcome message
Critical Warning: Never Delete This Channel
Important: Don't delete the LaunchPass welcome channel. This breaks the entire invite system.
If you delete it by accident:
Contact [email protected] immediately
They'll help recreate it
You might need to reconnect LaunchPass to Slack
Some members might need new invites
Welcome Channel Best Practices
Keep it Simple:
Post clear instructions for new members
Explain how to access other channels
Include community rules
Add support contact info
Don't Lock It:
This channel should stay accessible
New members need to see it immediately
Locking it prevents LaunchPass from working
Monitor It Regularly:
Check for new member questions
Make sure auto-invite messages work
Welcome new members personally
Mobile App Considerations
Re-adding members works slightly differently on mobile.
Using Slack Mobile App
To Invite via Command:
Open the channel on your phone
Tap the message field
Type /invite @username
Send the message
To Invite via Menu:
Tap the channel name at top
Tap "View channel details"
Tap "Add people"
Search and select the member
Tap "Add"
Desktop vs Mobile
Desktop is Easier: The full Slack interface makes member management simpler. Use desktop when possible for complex tasks.
Mobile Works for Quick Fixes: Adding one person back is fine on mobile. Bulk operations need desktop.
App Syncing
Changes made on mobile sync everywhere:
Desktop app updates within seconds
Web browser shows changes immediately
All admins see the updates
You can add someone on mobile, and they appear for everyone right away.
Advanced: API and Automation
For communities with frequent member changes, consider automation.
Slack API Integration
Slack offers an API for programmatic member management. This lets you:
Auto-add members based on LaunchPass webhooks
Sync membership across multiple channels automatically
Create custom removal workflows
Generate member activity reports
Setting Up Automation
This requires technical knowledge. Steps:
Enable Slack API in your workspace settings
Create API credentials
Set up webhook listeners for LaunchPass events
Write scripts to handle member additions/removals
Test thoroughly before going live
When to Use Automation
Consider automation if you:
Have 500+ active members
Manage 10+ different paid channels
Need instant member additions
Want to sync with other systems
Have technical resources available
Getting Help with Automation
LaunchPass support can guide you on automation. Email [email protected] with:
Your community size
Your automation goals
Your technical setup
Questions about implementation
Related Resources
Learn more about managing your Slack community:
How to re-activate a Slack member (workspace-level removal)
Which platform should I choose (Slack vs Discord vs Telegram)
Create a paid Slack community step-by-step
Managing LaunchPass member subscriptions
Setting up Stripe for payments
All guides available in the LaunchPass help center.
Quick Reference Guide
Channel Removal - Fast Fix
Problem: Member kicked from one channel Solution: /invite @username Time: 10 seconds
Workspace Removal - Full Fix
Problem: Member removed from entire workspace Steps: 1. Check payment in LaunchPass dashboard 2. Reactivate in Slack workspace settings 3. Send new invite via slack.com/signin/find Time: 2-3 minutes
Payment Failed - Member Removal
Problem: LaunchPass shows cancelled subscription Steps: 1. Contact member about payment 2. Have them update payment method 3. LaunchPass sends new invite automatically 4. Don't manually re-add until payment fixed Time: Depends on member response
Support Contact
Email: [email protected] Include: Member email, username, issue details Response: Usually within 24 hours
Summary
Re-adding kicked members is straightforward once you know the right steps.
For Channel Removal: Use /invite @username in the channel. Takes 10 seconds.
For Workspace Removal: Check payment first, reactivate account, send new invite. Takes 2-3 minutes.
Before Re-Adding Anyone: Always verify their LaunchPass subscription status. This prevents repeated removal issues.
Prevention: Set up clear admin policies, train your team, and monitor member lists regularly.
Need Help? Email [email protected] anytime. The LaunchPass team helps with member management issues for free.
Most accidental removals get fixed in under a minute. Keep this guide handy for quick reference.