Where Can I Find All My Active Paying Members?

TL;DR: Find your active paying members in your Stripe dashboard under the Customers section. You can also see members directly in your platform (Discord, Slack, or Telegram). View member details and payment status in Stripe.

Quick Answer

Your active paying members are in two places:

1. Stripe Dashboard (payment records)

All customer data
Payment history
Subscription status
Contact information

2. Your Platform (community access)

Discord server member list
Slack workspace directory
Telegram group members

Best practice: Check Stripe for accurate payment data. Check your platform for active community members.

Finding Members in Stripe Dashboard

Stripe is where all your payment and customer data lives.

Step 1: Log Into Stripe

Go to dashboard.stripe.com
Enter your email
Enter your password
Click "Sign in"

Tip: Use the same Stripe account connected to LaunchPass.

Step 2: Go to Customers Section

In your Stripe dashboard:

Look at the left side menu
Click "Customers"
You'll see your full customer list

This shows:

Customer names
Email addresses
Total amount paid
Last payment date
Subscription status

Step 3: Filter by Active Subscriptions

To see only active paying members:

Look for the filter options at top
Click "Add filter"
Choose "Subscription status"
Select "Active"
Click "Apply"

Now you see only:

Currently paying members
Active subscriptions
No canceled or past members

Step 4: View Member Details

Click on any customer to see:

Full name
Email address
Phone number (if provided)
Payment methods on file
Subscription details
Payment history
All invoices
Failed payments
Refunds issued

This is your complete member record.

Understanding Member Status

Active Members

Active means:

Subscription is current
Last payment succeeded
They have access to your community
Next payment is scheduled

Look for:

Green "Active" badge
Recent successful payment
Next billing date shown

Inactive Members

Inactive means:

Subscription was canceled
Payment failed and retries exhausted
They manually canceled
Trial expired without payment

Look for:

Red "Canceled" badge
Gray "Incomplete" badge
No next billing date

Trial Members

Trial means:

In free trial period
Not yet charged
Access is active
Will be charged at trial end

Look for:

"Trialing" status
Trial end date shown
No payments yet

Past Due Members

Past due means:

Payment failed
Stripe is retrying
Still have access (maybe)
Need to update payment method

Look for:

Orange "Past due" badge
Failed payment notice
Retry schedule shown

Finding Members on Your Platform

Discord Communities

Where to look:

Method 1: Member List

Open your Discord server
Look at right sidebar
See all current members
Paying members have special role

Method 2: Role List

Click server name dropdown
Click "Server Settings"
Click "Members"
Filter by your paid role
See only paying members

Your paid role:

Created by LaunchPass automatically
Named after your community
Gives access to paid channels
Only active paying members have it

To view members:

Discord: Use member list (no export needed)
Slack: View in workspace directory
Telegram: View in group info
Or use Stripe dashboard for payment records

Slack Communities

Where to look:

Method 1: Workspace Directory

Click workspace name at top
Click "Settings & administration"
Click "Manage members"
See all workspace members

Method 2: Channel Members

Go to your paid channel
Click channel name at top
See "Members" section
Shows who has access

To view member list:

Click workspace name
Go to "Settings & administration"
Click "Manage members"
View all workspace members

Note: View members directly in Slack. Use Stripe to check payment status for each member.

Telegram Communities

Where to look:

For Telegram Groups:

Open your group
Tap group name at top
Scroll to members section
See all current members
Number shown at top

For Telegram Channels:

Open your channel
Tap channel name
See subscriber count
Can't see individual names (privacy)

To get member list:

Groups: Visible in group info (view directly in app)
Channels: Only count visible
Check Stripe for payment status
Telegram prioritizes member privacy

Paying vs non-paying:

LaunchPass adds paying members
When payment fails, can auto-remove
Check auto-kick settings
Stripe has accurate payment status

Managing Your Member List

Keeping It Up to Date

Check regularly:

Failed payments
Canceled subscriptions
New signups
Payment method issues

How often to check:

Daily: If you're growing fast
Weekly: For most communities
Monthly: For stable communities

What to look for:

Past due payments
Canceled subscriptions
Failed payment retries
New trial members

Removing Inactive Members

LaunchPass can auto-remove members when:

Subscription is canceled
Payment fails after retries
Trial expires without payment

Check your settings:

Log into LaunchPass dashboard
Go to your community settings
Look for "Auto-kick" or removal settings
Turn on if desired

Manual removal:

Sometimes needed if auto-kick is off
Remove from Discord, Slack, or Telegram
Their Stripe subscription may stay
Best to cancel in Stripe too

Handling Failed Payments

When payment fails:

Stripe retries automatically
Member gets email notification
You see "Past due" status
After retries, subscription cancels

What you can do:

Check Stripe for failed payments
Send personal follow-up email
Ask them to update card
Some members just need reminder

Auto-kick with failed payments:

Can remove access immediately
Or wait until retries finish
Or give grace period
Configure in LaunchPass settings

Using Stripe Analytics

View Member Stats

In Stripe dashboard:

Click "Reporting" in left menu
See various reports available
Choose the report you need

Useful reports:

Customer Report

Total customers
Active subscribers
Churn rate
Growth over time

Subscription Report

Active subscriptions
Canceled subscriptions
New subscriptions
Trial conversions

Revenue Report

Monthly recurring revenue (MRR)
Annual recurring revenue (ARR)
Revenue by customer
Revenue trends

Understanding Your Numbers

Active subscribers:

Currently paying members
Your main number to track
Shows community size

Churn rate:

Members who cancel
Shows retention
Lower is better
Industry average: 5-10% monthly

Growth rate:

New members minus canceled
Shows if you're growing
Track month over month

Lifetime value (LTV):

Average total revenue per member
How much a member is worth
Higher is better
Multiply: Average subscription × months retained

Common Member Scenarios

New Member Just Paid

What you see:

New customer in Stripe
"Active" subscription status
Payment succeeded
Member added to platform

What to do:

Welcome message sent automatically
Check they have platform access
Verify correct role assigned
No action needed usually

Member Payment Failed

What you see:

"Past due" status in Stripe
Failed payment notice
Retry schedule shown
Member may still have access

What to do:

Stripe retries automatically
Send friendly reminder
Ask to update payment method
Wait for retries to complete

Member Canceled Subscription

What you see:

"Canceled" status in Stripe
Cancellation date shown
Access until period ends
No future charges

What to do:

Member keeps access until end of billing period
Then auto-remove if enabled
Send exit survey (optional)
Thank them for being member

Member Requests Refund

What you see:

Contact from member
Request for money back
May or may not have canceled

What to do:

Check their payment in Stripe
Issue refund if appropriate
Follow your refund policy
Remove access if needed
See our refund guide for details

Finding Specific Member Information

Search by Email

In Stripe:

Click "Customers"
Use search box at top
Type email address
Member appears instantly

Shows:

All payment history
Subscription details
Contact information
Communication logs

Search by Name

In Stripe:

Click "Customers"
Type name in search
May show multiple matches
Click correct person

Tip: Email search is more accurate than name.

Search on Platform

Discord:

Use member list search
Type name or username
Shows if they're in server

Slack:

Click "Direct messages"
Type name to search
Shows active members

Telegram:

Open group
Tap search icon
Type name
Shows if in group

Privacy and Security

Protecting Member Data

Important rules:

Don't share member emails publicly
Don't sell member lists
Follow privacy laws
Respect member privacy

Stripe security:

All data encrypted
PCI compliant
Industry standard security
Your members' info is safe

Your responsibility:

Keep login secure
Don't share dashboard access
Use strong password
Enable two-factor authentication

GDPR and Data Protection

If you have EU members:

Follow GDPR rules
Allow data deletion requests
Provide data export on request
Have privacy policy

Member rights:

See what data you have
Request data deletion
Opt out of marketing
Know how data is used

Stripe helps with:

Secure data storage
Data encryption
Compliance tools
Privacy features

Troubleshooting

Can't See All Members

Possible reasons:

Viewing canceled customers
Filter is applied
Wrong Stripe account
New members haven't synced

How to fix:

Clear all filters
Make sure viewing "All customers"
Refresh the page
Check date range settings

Member Count Doesn't Match

Platform shows different number than Stripe:

This happens when:

Some members canceled but not removed
Some members have access but payment failed
Auto-kick is turned off
Manual members were added

How to fix:

Check Stripe for active subscriptions
Remove non-paying members from platform
Enable auto-kick feature
Stripe number is always accurate for payments

Missing Member Data

Some member info is blank:

Common reasons:

Member didn't provide it at signup
Using payment method without name
Corporate cards
Privacy settings

What to do:

Email member to request info
Most info isn't required
Email is always captured
Name usually provided

Best Practices

Regular Member Audits

Weekly checks:

New signups
Failed payments
Cancellations
Member feedback

Monthly reviews:

Total active members
Growth vs last month
Churn rate
Revenue trends

Quarterly analysis:

Member lifetime value
Retention rates
Popular content
Member satisfaction

Keeping Clean Records

Check Stripe regularly:

View active member count
Monitor subscription status
Track payment trends
Review member details as needed

Stay organized:

Check dashboard weekly
Monitor growth trends
Track key metrics
Review member activity

Why this helps:

Understand your community size
Track business growth
Monitor payment health
Make informed decisions

Member Communication

Use Stripe's customer data for:

Viewing member emails
Checking contact information
Understanding member history
Monitoring subscription status

Communicate through:

Your community platform (Discord, Slack, Telegram)
Direct messages within platform
Platform announcements
Email (if they opted in)

Best practice:

Keep communication in platform
Build community engagement
Use platform features
Create valuable content in-community

Integrations and Tools

Connect with Zapier

Automate member management:

Track new signups
Monitor cancellations
Update internal records
Create notifications

Use Zapier to:

Send team notifications when members join
Alert you to failed payments
Track subscription changes
Monitor community growth

See our Zapier guide for setup details.

Connect Analytics Tools

Track your community:

Monitor growth trends
Understand member behavior
Measure engagement
Analyze patterns

Popular tools:

Google Analytics
Community dashboards
Custom tracking
Platform analytics

Getting Member Insights

Engagement Tracking

Platform analytics:

Discord:

Server insights (if enabled)
Message counts
Active members
Popular channels

Slack:

Workspace analytics (paid plans)
Message activity
File sharing
Peak usage times

Telegram:

Basic stats available
Message counts
Member growth
View counts (channels)

Survey Your Members

Ask about:

Content preferences
Feature requests
Satisfaction level
Improvement ideas

Tools to use:

Google Forms (free)
Typeform
SurveyMonkey
In-platform polls

When to survey:

After 30 days
Quarterly check-ins
Before renewals
After cancellations

Quick Reference

Where to Find Member Info

Payment data: Stripe Dashboard → Customers
Community access: Discord/Slack/Telegram member list
View member count: Stripe active subscriptions filter
Member details: Click customer name in Stripe
Active only: Filter by "Active" subscription status

Key Member Metrics

Active subscribers: Currently paying members
Churn rate: Percentage who cancel monthly
Growth rate: New minus canceled members
Lifetime value: Average total revenue per member
Trial conversion: Percentage who convert to paid

Member Status Guide

✅ Active = Currently paying, has access
⏰ Trialing = In free trial period
⚠️ Past due = Payment failed, retrying
❌ Canceled = No longer paying
⏸️ Paused = Subscription paused