Group Owner FAQs
Frequently asked questions about configuring your invite pages and managing your group using LaunchPass
How to Prevent Chargebacks and Win Disputes: Complete Guide for Community OwnersMost chargebacks can be prevented through proactive communication and clear policies.
Setting Up Google Analytics 4 on Your LaunchPass PageTL;DR: Connect Google Analytics 4 to track page views, checkout starts, and conversions on your LaunchPass signup page. Get your Measurement ID and API Secret from GA4, then paste them…
How to Create Multi-Tier Subscriptions on LaunchPassTL;DR Create different membership levels (Bronze, Silver, Gold) by making separate offers for each tier. Requires LaunchPass Premium. Set up takes 10-15 minutes per tier. Each tier has its own…
How to Embed LaunchPass Payment Widget on Your WebsiteTL;DR Copy two code snippets from your LaunchPass dashboard. Paste button code where you want the button. Paste script code before closing body tag. Members can subscribe directly from your…
Why Your LaunchPass Page is Disabled (And How to Fix It)TL;DR Your page is disabled because you need LaunchPass Premium to charge members. Start your 14-day free trial in the Billing section. Takes 2 minutes to activate.
How to Delete Your LaunchPass Invite Page (And What Happens)TL;DR: Delete your page by clicking "Edit" next to it in your dashboard, then click the "delete" button in the lower left corner. Your active members stay subscribed and keep…
How to Transition from Free to Paid Community: Complete GuideTL;DR: Create a new paid page in LaunchPass. Share it with your members. They sign up and pay to get managed access.
LaunchPass only manages members who sign up through…
How to Create and Use Coupons for Your LaunchPass CommunityTL;DR Create coupons in Stripe, not LaunchPass. Log in to Stripe dashboard. Click Coupons. Click New. Set code, discount, and duration. Save it. Enable coupons on page. Republish. Need Premium…
Can I Use LaunchPass on My Own Domain/Website?TL;DR Yes! Use LaunchPass embed codes to add signup buttons to your website.
Where Can I Find All My Active Paying Members?You can find a summary of important events - like signups and cancellations - in the activity feed of your LaunchPass admin dashboard.
Does LaunchPass Support My Country? Complete GuideWe currently support all countries that Stripe supports
How to Use Zapier with LaunchPass: Complete Automation GuideUsing Zapier with LaunchPass
How to Move Your Community Between Platforms (Slack, Discord, Telegram)Can I move platforms from Slack to Discord (or vice versa)?
How Missed Payments Work: When Members Get RemovedAfter how long and how many missed payment do members get kicked?
How to Enable Free Trials for Your LaunchPass CommunityLet people try before they buy with free trials
How to Set Up Rewardful Affiliate Integration With LaunchPassIntegrate Rewardful with your LaunchPass community and launch you affiliate program!
Helping your Subscribers with their Customer PortalYour subscribers can update billing, switch Discord users, and manage their subscription from their Customer Portal
How to Export Member Emails for Marketing CampaignsLearn how to export your member emails and upload them into email marketing and ad tools.
How to Cancel or Manage a Member's Subscription in LaunchPassHow to Cancel or Manage a Member's Subscription in LaunchPass
How to Edit Your LaunchPass Signup Page SettingsTL;DR You can edit most fields on your LaunchPass page without creating a new page. Change welcome channels, business name, offer name, and offer URL anytime.
Exception: Cannot change Discord…