Group Owner FAQs

Frequently asked questions about configuring your invite pages and managing your group using LaunchPass

33 articles in this collection
Written by Seth Lesky and Eres Chi

My page says it is currently disabled

Paid invite pages work on our Premium plan

Written by Eres Chi
Updated over a week ago

How do I delete my invite page?

Written by Eres Chi
Updated over a week ago

Transitioning to a paid group

Written by Seth Lesky
Updated over a week ago

How can I create a coupon?

(Coupons can only be applied for recurring payments)

Written by Eres Chi
Updated over a week ago

Can I use this on my own domain/website?

Written by Eres Chi
Updated over a week ago

Where can I view deposits and when will they show up in my bank account?

Written by Seth Lesky
Updated over a week ago

Where can I find all my active paying members?

Written by Seth Lesky
Updated over a week ago

Do you support my country?

We currently support all countries that Stripe supports

Written by Seth Lesky
Updated over a week ago

Using Zapier with LaunchPass

Written by Seth Lesky
Updated over a week ago

Can I move platforms from Slack to Discord (or vice versa)?

Written by Seth Lesky
Updated over a week ago

After how long and how many missed payment do members get kicked?

Written by Eres Chi
Updated over a week ago

A Member is showing up as "undefined"

Written by Seth Lesky
Updated over a week ago

Discord

Can we use Discord with LaunchPass?

Written by Eres Chi
Updated over a week ago

How can I get my 16 Digit Discord ID?

Written by Eres Chi
Updated over a week ago

Why do members need to send the activation code?

(For Discord users)

Written by Eres Chi
Updated over a week ago

Configuring your Discord Server

Notes and helpful hints on how to use roles and permissions to lock channels

Written by Seth Lesky
Updated over a week ago

When using Discord, do you assign a role?

Written by Eres Chi
Updated over a week ago

How to sell access to a Discord role

In order to sell access to a Discord role a LaunchPass user or group owner needs to:

Written by Eres Chi
Updated over a week ago

What is the #launchpass channel?

(For Discord users)

Written by Eres Chi
Updated over a week ago

How can Discord admins get their members' email and usernames?

Written by Eres Chi
Updated over a week ago

whois command on Discord is not working

Written by Eres Chi
Updated over a week ago

Can I sell access to an existing role?

(For Discord users)

Written by Eres Chi
Updated over a week ago

Can you remove roles instead of kicking members?

Yes, we've recently added this feature!

Written by Eres Chi
Updated over a week ago

Why are cancelled members in Discord not getting kicked?

How to make sure LaunchPass can manage your members without issues.

Written by Seth Lesky
Updated over a week ago

Can we enable "Community" on Discord?

Written by Eres Chi
Updated over a week ago

I'm not getting New Member notifications on my Discord Group

For Discord users

Written by Seth Lesky
Updated over a week ago

Slack

Is a "Paid" Slack account needed?

Free Slack works!

Written by Eres Chi
Updated over a week ago

How do I re-activate a Slack member?

Written by Eres Chi
Updated over a week ago

My page says I've hit an invite limit

This is a limitation of Slack

Written by Eres Chi
Updated over a week ago

My member was accidentally kicked out from the channel. What do I do?

Written by Eres Chi
Updated over a week ago

Does LaunchPass support Slack Team level invite?

Written by Eres Chi
Updated over a week ago

What happens if we rename our Slack community?

Written by Eres Chi
Updated over a week ago

I'm not getting new Member notifications on my Slack group

For Slack users

Written by Seth Lesky
Updated over a week ago