The LaunchPass Role has to be at the top of your Roles lists. You can only manage people in Roles below you, so it is important this stays at the top - features and admin functions will not work otherwise.

If the LaunchPass Role is not at the top of your Roles list, you will see this in your LaunchPass dashboard.

Here's how to fix this.
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1. Head into your Discord Server and go to Server Settings

2. Select "Roles"

3. Make sure LaunchPass is at the top of your Roles list. If it's not, drag it up to the top.

4. Once you has saved changes, head back to your LaunchPass dashboard and refresh LaunchPass in your browser.

If you're still having trouble after completing these steps, please contact our support team by clicking the blue rocket icon at the bottom right of your screen or sending a note [email protected].