If you think members in your Discord group are not being kicked, or removed from your server, LaunchPass may not have the required permissions. In order for the LaunchPass Bot to work properly, the LaunchPass role needs to: The LaunchPass role is placed at the top of the Discord role hierarchy to ensure that role assignments and permissions are managed effectively. This gives the bot proper priority and avoids issues with role assignment.
Have the "Administrator" permission enabled
Be above any other roles that your members receive in your server. Roles can only effect members that are in lower roles.
First, enable "Administrator" permission by heading to server settings > Roles > LaunchPass > Permissions. Scroll all the way to the bottom of the permissions list and make sure Administrator is toggled on.
If issues persist after setting up the LaunchPass role correctly, proceed with the following troubleshooting steps:
Verify the LaunchPass role permissions:
Confirm that the LaunchPass role is set as an administrator role in Discord.
Check the ‘Role to assign’ setting for paid offers:
Ensure the paid role is correctly selected in the appropriate dropdown menu in LaunchPass settings.
Confirm that all required fields are filled:
Ensure the required fields are complete when setting up or previewing a paid offer's sign-up page to avoid errors in role assignment.
If free members joined your server while the LaunchPass role was incorrectly configured (e.g., not placed at the top of the role list), they will not be automatically removed. To resolve this, manually remove these members from your server using Discord's user management options.
Next, please make sure that the LaunchPass role is as close to the top of the list as possible by visiting server settings > Roles in your Discord server as seen below. For automation to work properly, the LaunchPass bot relies on this placement and may fail to execute tasks if the role hierarchy is improperly set up. Ensure that priority roles are managed accordingly. Key Notes:
Automation depends heavily on the proper role hierarchy, so the LaunchPass role placement is critical.
Confirm permissions are clear, and troubleshoot systematically if problems persist.
Handle free member errors manually to maintain server integrity if misconfigurations occur.
