Note: If you're looking to add the first month for free, we recommend just setting up a trial period instead of a coupon. That way, it'll be an easier sign up for your members and you can still capture their email info.
Quick Start: Creating Coupons for Your LaunchPass Community
While LaunchPass doesn't currently support creating coupons directly in our dashboard, you can easily create them through Stripe and apply them to your community. Here's how:
Creating a Coupon in Stripe
Step 1: Log in to Your Stripe Dashboard
Go to Stripe's website and log in
Ensure you're in the correct account if you manage multiple Stripe accounts
Step 2: Navigate to the Coupons Section
In the left sidebar, click on Products
From the dropdown, select Coupons
Step 3: Create a New Coupon
Click the + New button in the top-right corner
Fill in the coupon details:
Code: Create a simple, memorable code (e.g., WELCOME20)
Amount off: Enter the discount amount
Choose between percentage or fixed amount
For percentage discounts, enter a whole number (e.g., 20 for 20% off)
For fixed amount, enter the amount in your currency
Duration:
Forever: No expiration
Once: Single use per customer
Repeating: For subscription discounts (e.g., 3 months at 20% off)
Redemption limits (optional):
Maximum number of redemptions
Minimum purchase amount required
Click Create coupon when finished
Step 4: Note the Coupon Details
Write down or copy the coupon code
Note the expiration date (if applicable)
Keep track of any usage limits you've set
Applying Coupons to Your LaunchPass Community
For New Subscribers:
Share the coupon code with your community members
Instruct them to:
Visit your LaunchPass community page
Click "Subscribe"
Look for the "Have a coupon code?" link
Enter the code and click "Apply"
For Existing Subscribers:
You'll need to manually apply the discount through Stripe:
Go to the customer's subscription in Stripe
Click "Update subscription"
Add the coupon in the "Discount" section
Save changes
For New Product Launches:
Create your coupon in Stripe first
When setting up your new product in LaunchPass:
Best Practices for Coupons
1. Naming Conventions
Use clear, descriptive names (e.g., "SUMMER2024" instead of "DISCOUNT1")
Include the discount amount in the code if possible (e.g., "SAVE20")
2. Usage Limits
Set reasonable limits to prevent abuse
Consider creating unique codes for different marketing channels to track effectiveness
3. Communication
Clearly communicate:
The discount amount
Expiration date
Any restrictions (e.g., first-time subscribers only)
How to redeem the code
4. Testing
Always test coupons with a small group first
Verify the discount appears correctly at checkout
Troubleshooting Common Issues
Coupon Not Working
Check expiration date: The coupon might have expired
Verify code: Ensure the code was entered exactly as created (case-sensitive)
Usage limits: The coupon might have reached its redemption limit
Discount Not Applying
Subscription type: Some coupons only work with specific subscription types
Minimum purchase: Check if there's a minimum purchase requirement
Combinability: Some coupons can't be combined with other offers
Can't Find Coupon in Stripe
Check filters: Make sure you're not filtering the coupon list
Account permissions: Ensure you have the right permissions in Stripe
Frequently Asked Questions
Can I create coupons directly in LaunchPass?
Not currently. All coupons need to be created in Stripe and then can be used with LaunchPass.
How do I track coupon usage?
You can track redemptions in your Stripe dashboard under the "Coupons" section.
Can I create bulk coupon codes?
Yes, you can create multiple coupon codes at once using Stripe's API or by uploading a CSV file.
Do coupons work with free trials?
Yes, but the discount will apply after the trial period ends.
How do I edit or delete a coupon?
In Stripe, go to the Coupons section, find your coupon, and click "Edit" or "Delete."
How do I enable coupons in LaunchPass?
First, you'll need to be subscribed to the $29/month Premium plan, then
Edit your signup page
Scroll to the bottom and press "Coupons Enabled" under premium features
Continue through until you've republished the page, and you're set! 🚀
Need More Help?
If you're having trouble creating or applying coupons:
Check Stripe's Documentation: Stripe Coupons Guide
Contact LaunchPass Support:
Email: [email protected]
When contacting support, please provide:
The coupon code you're trying to use
Any error messages you're seeing
Screenshots of the issue (if possible)
Related Articles
Last updated: September 26, 2024