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Helping your Subscribers with their Customer Portal

Your subscribers can update billing, switch Discord users, and manage their subscription from their Customer Portal

Seth avatar
Written by Seth
Updated over a week ago

Subscribers to your community can manage their subscriptions at any time using their Customer Portal. Here's what they can do:

  1. Update billing information

  2. Cancel subscriptions

  3. Remove "set to cancel" to reactivate and stay subscribed

  4. Switch the Discord user associated with their subscription

  5. Regain access to the community if they accidentally left

  6. View all of their subscription details (next billing period, active discounts, payment status, etc.)

  7. Troubleshoot payment issues, including declined transactions by contacting your bank or updating card details from your portal.

And much more.

NOTE: Your subscribers can easily access their Customer Portal from Discord by sending the commands they're used to, such as "update" or "cancel". Commands will link your subscribers to the portal.
Please note that some subscription management features such as updating billing information may only be accessible through the Customer Portal and not via the LaunchPass bot.

If you have subscribers with questions feel free to send them to our Customer Portal FAQ or link directly to the following step-by-step guides:For billing-specific concerns, such as updating card details or troubleshooting failed payments, subscribers can explore targeted resources in the FAQ.

  1. Manage Your Subscriptions in Your Customer Portal

  2. How To Access Your Customer Portal

  3. How Can I Update My Billing Information?

  4. How Do I Cancel My Subscription?

  5. How do I reactivate my subscription (remove "set to cancel")?

  6. How do I Change the Discord User Associated with My Subscription?

  7. How do I regain access to a Discord community I accidentally left?

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