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How do I cancel my subscription to a Discord or Slack community running on LaunchPass?

Simple Steps to Cancel Your Community Subscription

Seth avatar
Written by Seth
Updated this week
  1. Log In to Your Account

    • Visit LaunchPass

    • Click "Log In" in the top right corner

    • Choose the option to login as a subscriber

    • Enter your email address

    • Check your email for a secure login link

    • Click the link to access your subscription portal

  2. View Your Subscriptions

    • Once logged in, you'll automatically see your subscription portal

  3. Click the 3 dots next to the Update Card button, then select "Cancel subscription"

  4. Check the confirmation box, add your reason (optional), then click "Cancel subscription"

  5. You'll see a confirmation screen and receive a confirmation email

    Important: Your cancellation will take effect at the end of your current billing period, so you'll still have access until then.


What Happens After Cancellation

Immediate Changes:

  • Your subscription will be marked for cancellation

  • You'll receive a confirmation email

  • No further charges will be made

Access to the Community:

  • You'll keep access until the end of your current billing period

  • The community owner may remove you from their server/workspace at any time

  • You won't receive a prorated refund for unused time

Billing:

  • No refunds are provided for partial months

  • Your access will continue until the paid period ends

  • You can resubscribe at any time


Pausing vs. Canceling

Pausing (If Available):

  • Temporarily stops payments

  • Holds your spot in the community

  • Must be manually reactivated

  • Not all communities offer this option

Canceling:

  • Stops all future payments

  • Removes you from the community at the end of your billing period

  • Requires a new subscription to rejoin

  • May result in losing your spot if the community has a waitlist


Troubleshooting Common Issues

"Cancel" Button Not Working

  • Try a different web browser

  • Clear your browser cache

  • Disable any ad blockers

Still Seeing Charges

  • Check the cancellation date in your confirmation email

  • Contact support if you're charged after cancellation

Changed Your Mind?

  • If it's been less than 24 hours, check your email for a "Reactivate" link

  • Otherwise, you'll need to resubscribe

Can't Find the Community

  • The community may have been removed

  • Contact the community owner for more information


Need Help?

If you're having trouble canceling:

  1. Contact the Community Owner through LaunchPass

  2. Reach Out to LaunchPass Support:

When contacting support, please include:

  • The email on your account

  • The name of the community

  • The date you attempted to cancel


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