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How do I change my Discord user associated with my subscription?

Here's how to switch the Discord user associated with your subscription

Seth avatar
Written by Seth
Updated over a week ago

Quick Guide to Updating Your Discord Account

Need to switch which Discord account is connected to your LaunchPass subscription? Follow these simple steps to update your information and ensure uninterrupted access to your community.

Before You Begin

What You'll Need:

  • Access to both your current and new Discord accounts

  • Login credentials for your LaunchPass account

  • The email associated with your subscription

Important Notes:

  • This process won't affect your subscription status

  • You'll need to complete this in one sitting (takes about 5 minutes)

  • Your community access will transfer to the new Discord account immediately

Step-by-Step Guide

Step 1: Log In to LaunchPass

  1. Go to your LaunchPass Customer Portal

  2. Enter your email, if you're not already signed in and accept that, otherwise continue to step 2.

Step 2: Update Discord Information

  1. Click "Change" next to your username in the Discord Portal

  2. Confirm you want to disconnect the current account

Step 4: Connect New Discord Account

  1. Follow any prompts, you may need to click "Get Access" again from the portal

  2. A new window will open - log in with your new Discord credentials

  3. Authorize LaunchPass to access your Discord account

  4. Wait for the confirmation message

Step 5: Verify the Change

  1. Check that your new Discord username appears in the "Connected Account" section

  2. Log out and back into Discord on all devices

  3. You should now see the server in your new Discord account

Troubleshooting Common Issues

"I can't disconnect my current account"

  • Make sure you're logged into the correct LaunchPass account

  • Try using a different web browser

  • Clear your browser cache and cookies

"The new Discord account isn't working"

  • Double-check you're logged into the correct Discord account

  • Ensure the email on your Discord account is verified

  • Try disconnecting and reconnecting the account

"I'm being asked to pay again"

  • Don't complete the payment - this is a common error

  • Log out of both LaunchPass and Discord

  • Clear your browser cache and try again

  • Contact support if the issue persists

"I don't see the server in my new account"

  • Wait 5 minutes and refresh Discord

  • Log out and back into the Discord app

  • Check your email for a new invite (sometimes required)

Need Help?

If you're still having trouble:

  1. Contact the Community Owner through LaunchPass

  2. Reach Out to LaunchPass Support:

When contacting support, please include:

  • The email address on your LaunchPass account

  • The Discord usernames (with numbers) of both accounts

  • Screenshots of any error messages

Related Articles

Related Articles
How to join the Discord community you signed up for
How to Rejoin a Discord Community After Leaving
What Happens to My Subscription If I Delete My Discord Account?
Discord Troubleshooting
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