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How to Access and Use Your LaunchPass Customer Portal

The LaunchPass Customer Portal is your one-stop destination for managing all your community subscriptions. This guide will show you how to access and navigate the portal with ease.

Seth avatar
Written by Seth
Updated this week

Accessing the Customer Portal

  1. Log In to Your Account

    • Visit LaunchPass

    • Click "Log In" in the top right corner

    • Choose the option to login as a subscriber

    • Enter your email address

    • Check your email for a secure login link

    • Click the link to access your subscription portal

  2. View Your Subscriptions

    • Once logged in, you'll automatically see your subscription portal

Updating Your Payment Method

For Individual Subscriptions:

  1. Locate the payment method area in your portal

  2. Enter your new card details

  3. Click "Save" or "Update"

Changing Your Subscription Plan

To switch to a different plan:

  1. Cancel your current subscription (you'll maintain access until the end of your billing period)

  2. Wait for your current subscription to end

  3. Sign up for the new plan you'd like to join

Note: Changes will take effect at the start of your next billing cycle.

Canceling a Subscription

  1. Locate for the cancellation option in your portal

  2. Enter a reason for cancellation (optional)

  3. Follow the prompts to confirm

Important:

  • You'll maintain access until the end of your current billing period

  • Refund policies are determined by each individual community

  • You can resubscribe at any time

Troubleshooting Common Issues

"I Can't Log In"

  • Make sure you're using the correct email address associated with your subscription

  • Check your spam/junk folder for the secure login link

  • Request a new login link if the previous one expired

  • Try a different web browser or device

"Update Payment Method Not Working"

  • Ensure all card details are entered correctly

  • Check with your bank for any restrictions

  • Try a different payment method

"Subscription Still Active After Cancellation"

  • Verify you canceled the correct subscription

  • Contact support if you believe this is an error

"I Was Charged After Canceling"

  • Check the cancellation confirmation email for the end date

  • Contact support with your details if you believe this is an error

Need Help?

If you're experiencing any issues:

  1. Check our Help Center for any articles that may help you answer your question

  2. Contact the Community Owner through your community platform (e.g. Discord, Telegram, Slack)

  3. Reach Out to LaunchPass Support:

When contacting support, please include:

  • The email address on your account

  • The name of the community/subscription

  • Screenshots of any error messages

Related Articles
Didn't Receive Your Email Invite? Here's What to Do
Understanding Refunds in LaunchPass Communities
How to Reactivate Your LaunchPass Subscription
What Happens to My Subscription If I Delete My Discord Account?
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