How to Update Your Billing Information in LaunchPass: Complete Guide

LaunchPass has two distinct billing systems, and it's important to understand which one you need to update:

1. Community Member Billing (Subscriber Payments)

2. Community Owner Billing (LaunchPass Platform Fee)

Important: As a community owner, you have TWO billing relationships:

Option A: Direct Link

Option B: From LaunchPass Website

Option C: From Welcome Email

Once logged into your Customer Portal:

Required Information:

Accepted Payment Methods:

What Happens Next:

If you're a member of a Discord community using LaunchPass, you can update billing directly from Discord.

Step 1: Send the Command

Step 2: Access the Portal Link

Step 3: Update Payment Method

Other Useful Discord Commands:

Note: Discord commands are a convenience feature that simply provide you with a direct portal link. All actual billing changes happen through the Customer Portal.

If you subscribe to multiple LaunchPass communities, you have two options:

When to Use: If you want different payment methods for different communities

Process:

When to Use: If you want all subscriptions to use the same new card

Process:

Result: All current and future subscriptions will use this card unless you specify otherwise.

Your billing address should match the address on file with your bank or card issuer.

Step 1: Access Account Settings

Step 2: Edit Address Information

Step 3: Verify and Save

Important: Address mismatches can cause payment declines. Make sure your billing address exactly matches what your credit card company has on file.

As a community owner, you pay LaunchPass for platform access. This is separate from payments you receive from your members.

Location of Billing Page:

What You'll See:

Critical Note: This updates ONLY your LaunchPass platform subscription. It does NOT affect:

Payment Processor: Your connected Stripe account
​Where Money Goes: Your Stripe account → Your bank account
​What You Control: Pricing, refund policies, payout schedule
​Update Through: Stripe dashboard (not LaunchPass billing page)
​

Payment Processor: LaunchPass billing system
​Where Money Goes: Card you added in admin dashboard → LaunchPass
​What You Pay: Platform subscription fee (3.5% transaction fee + plan cost)
​Update Through: Billing page in LaunchPass admin dashboard

While not LaunchPass billing, many owners need to update their Stripe information. Here's how:

Step 1: Access Stripe Dashboard

Step 2: Navigate to Settings

Step 3: Update Bank Information

Important: Stripe handles all payments FROM your members. Update your bank account here to change where you receive payouts.

Learn More: Stripe + LaunchPass FAQs

What Happens:

What to Do:

Best Practice: Update 1-2 weeks before expiration to avoid interruption.

Immediate Actions:

Timeline Considerations:

Comprehensive Update Process:

Week Before Switch:

During Switch:

After Switch:

Why Payments Get Declined:

Resolution Steps:

Community Access:

Why You Might Do This:

How to Set It Up:

Tracking Tip: Keep a spreadsheet noting:

Common Causes:

Solutions:

Why This Happens:

How to Fix:

Technical Causes:

Solutions:

Common Problems:

Resolution Steps:

What This Means:

Immediate Actions:

Why This Is Happening:

What to Do:

When Updating Billing:

Red Flags (Potential Scams):

LaunchPass Will:

LaunchPass Will NEVER:

While updating payment information, consider security upgrades:

Benefits of 2FA:

How to Enable:

Recommended Authenticator Apps:

Calendar Reminders:

Email Management:

Spreadsheet Tracking: Create a subscription tracker with:

Bank Account Alerts:

Credit Card Monitoring:

You'll need to update when your card expires, if it's lost/stolen, when switching banks, or if payment fails. Most users update every 2-3 years when cards expire. Set up reminders before your card expiration date.

Most communities provide a grace period (typically 24-72 hours) for failed payments. You'll receive email notifications to update your payment method. Access may continue until the end of your current billing period, but this varies by community owner policy.

Yes, you can update your payment method at any time. The new payment method will be charged on your next billing date. Your current billing cycle continues unaffected.

No, updating your payment method doesn't trigger an immediate charge. The new card will be charged only on your next scheduled billing date unless you have unpaid invoices.

First, verify all details are correct (number, expiration, CVV, billing ZIP). Then contact your bank to ensure the card is activated and has sufficient funds. They may need to authorize LaunchPass/Stripe as a merchant. Try updating again after bank confirmation.

Currently, LaunchPass primarily accepts credit/debit cards through Stripe. Some regions may have additional payment options like bank transfers or local payment methods. Check your Customer Portal for available options in your area.

LaunchPass uses Stripe for payment processing, which is PCI-DSS Level 1 certified (highest security standard). Your payment information is encrypted and never stored on LaunchPass servers. Look for the HTTPS padlock in your browser when entering payment details.

If you update payment for a specific subscription, it only affects that one. To update all subscriptions at once, set a new default payment method in your account settings. Alternatively, update each subscription individually.

You'll receive email reminders before expiration. If the card expires and payment fails, you'll get notifications. Most communities allow a grace period to update. Access may be suspended if payment isn't updated within the grace period.

Yes, you can use any valid payment method regardless of whose name is on the card. However, the billing address must match the card issuer's records. For gifted subscriptions, the gift giver can pay, but you manage the subscription.

For Billing or Payment Issues:

Include in Your Message:

For Community-Specific Issues:

For Payment Authorization Issues:

Updating your billing information in LaunchPass depends on your role. Community members update payment methods through the Customer Portal at launchpass.com/portal or via Discord bot commands, managing subscriptions to communities they've joined. Community owners update their LaunchPass platform subscription billing through the Billing page in their admin dashboard—this is separate from how they receive member payments through Stripe. Always ensure your billing address matches your bank records, update before cards expire, and use secure connections when entering payment information. Most payment issues can be resolved by verifying card details, contacting your bank, or reaching out to LaunchPass support.

Key Takeaway: Keep payment information current to avoid service interruptions. Update proactively before cards expire, save your changes after updates, and verify the next charge processes successfully.