Updating Your Payment Method
For Individual Subscriptions:
Log in to your LaunchPass account
Click on your profile picture and select "My Subscriptions"
Find the subscription you want to update
Click "Manage" next to the subscription
Select "Update Payment Method"
Enter your new card details:
Card number
Expiration date
CVV (security code)
Cardholder name
Billing ZIP/postal code
Click "Save" to update
For Multiple Subscriptions:
Go to "Billing" in your account settings
Select "Payment Methods"
Click "Add New Payment Method"
Enter your new card details
Set as default payment method
This will update all subscriptions using the old card
Accepted Payment Methods:
💳 All major credit/debit cards (Visa, Mastercard, American Express, Discover)
💰 Bank account (in supported regions)
🏦 Other local payment methods (varies by region)
Changing Your Billing Address
Log in to your LaunchPass account
Go to "Billing" in your account settings
Select "Billing Information"
Click "Edit" next to your current address
Update your:
Billing address
City
State/Province
ZIP/Postal code
Country
Click "Save Changes"
Note: Some changes might require verification for security purposes.
Viewing Your Billing History
Log in to your LaunchPass account
Go to "Billing History"
View your complete payment history
Click on any transaction to:
View details
Download invoice
Print receipt
Understanding Your Invoice:
Charge Date: When payment was processed
Amount: Total charged (including taxes if applicable)
Status: Completed, Pending, or Failed
Invoice Number: For reference when contacting support
Troubleshooting Payment Issues
Payment Declined?
Double-check card details for typos
Ensure the card isn't expired
Verify sufficient funds are available
Contact your bank to confirm the card isn't blocked
"Invalid Card" Error
Check the card number and CVV
Ensure the billing address matches your bank's records
Try a different payment method
Payment Processed But No Access?
Wait 5-10 minutes for systems to sync
Check your email for a payment confirmation
Contact support if the issue persists
Recurring Payment Failed?
Update your payment method immediately
Some communities may grant a grace period
You'll receive email notifications about failed payments
Need Help?
If you're experiencing any issues:
Try These First:
Clear your browser cache
Try a different web browser
Attempt the process again
Contact the Community Owner through LaunchPass
Reach Out to LaunchPass Support:
Email: [email protected]
When contacting support, please include:
The email on your LaunchPass account
The last 4 digits of your card
Screenshots of any error messages