Credit/Debit Card Declined
Common Reasons:
Insufficient funds
Expired card
Bank security block
Incorrect card details
How to Fix:
Check Your Card:
Verify the card number, expiration date, and CVV
Ensure the card isn't expired
Check for sufficient funds
Contact Your Bank:
Ask if they're blocking the charge
Confirm international transactions are allowed
Verify daily spending limits
Try Another Payment Method:
Use a different credit/debit card
Try PayPal if available
Consider using a different bank's card
Subscription Blocked
Why This Happens:
Multiple failed payment attempts
Suspected fraudulent activity
Policy violations
Steps to Unblock:
Check Your Email:
Look for messages from LaunchPass
Check spam/junk folders
Look for subject lines like "Payment Issue" or "Subscription On Hold"
Update Payment Information:
Log in to your LaunchPass account
Go to "Payment Methods"
Add a new card or update existing one
Clear Outstanding Balance:
Any failed payments may need to be cleared
Contact support if you can't make the payment
Update Your Payment Method
On Desktop:
Log in to LaunchPass
Click your profile picture → "Billing"
Select "Payment Methods"
Click "Add New Card"
Enter your card details
Click "Save"
On Mobile:
Open the LaunchPass app
Tap "Account" → "Billing"
Select "Payment Methods"
Tap "Add Payment Method"
Enter your card information
Tap "Save"
Tips:
Double-check all numbers
Make sure the billing address matches your bank records
Try a different browser if having issues
Check for Holds or Restrictions
Common Holds:
Bank Holds: Contact your bank to release
Account Verification: May need to verify identity
Suspicious Activity: May require account review
How to Check:
Log in to your bank account
Look for pending transactions
Check for security alerts
Call the number on the back of your card
Need Help?
If you've tried these steps and still have issues:
Contact Your Bank:
Confirm the card is active
Ask about recent decline reasons
Request to lift any restrictions
Contact LaunchPass Support:
Email: [email protected]
Please Include:
The email on your account
Last 4 digits of the card
Screenshot of any error messages
What you've tried so far
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