Subscriber or Member FAQs

Frequently asked questions by members of a group or server that's using LaunchPass

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13 articles in this collection
Written by Seth Lesky and Eres Chi

I cancelled my subscription but was still charged

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Written by Seth Lesky
Updated over a week ago

Message could not be delivered. What do I do?

You send the activation code to the bot but it doesn't go through. Please follow the steps on this guide.
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Written by Eres Chi
Updated over a week ago

How come I didn't receive my email invite?

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Written by Seth Lesky
Updated over a week ago

How to accept a Discord invite

Help with accepting a LaunchPass Discord invite if clicking the link isn't working for you.
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Written by Seth Lesky
Updated over a week ago

How do I contact the owner of my Slack or Discord group?

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Written by Seth Lesky
Updated over a week ago

How can I update my billing info?

Members can use the link on their email invoice
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Written by Eres Chi
Updated over a week ago

Can I renew or restart a cancelled subscription?

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Written by Seth Lesky
Updated over a week ago

How do I cancel a subscription to a Slack/Discord community running on LaunchPass?

Deactivating your Slack or leaving your Discord Server DOESN'T automatically CANCEL your subscription. Please follow these steps.
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Written by Seth Lesky
Updated over a week ago

How can I change the email on my account?

For subscribers
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Written by Seth Lesky
Updated over a week ago

How do I join a Discord server on multiple devices?

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Written by Seth Lesky
Updated over a week ago

How do I access my group's Discord server?

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Written by Eres Chi
Updated over a week ago

How can Discord members use LaunchPass bot to manage their account?

(For Discord users)
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Written by Eres Chi
Updated over a week ago

How to accept your Discord invite

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Written by Seth Lesky
Updated over a week ago