Subscriber or Member FAQs

Frequently asked questions by members of a group or server that's using LaunchPass

14 articles in this collection
Written by Seth Lesky and Eres Chi

How come I didn't receive my email invite?

Written by Seth Lesky
Updated over a week ago

How to accept a Discord invite

Help with accepting a LaunchPass Discord invite if clicking the link isn't working for you.

Written by Seth Lesky
Updated over a week ago

How do I access my group's Discord server?

Written by Eres Chi
Updated over a week ago

Message could not be delivered. What do I do?

You send the activation code to the bot but it doesn't go through. Please follow the steps on this guide.

Written by Eres Chi
Updated over a week ago

How can I update my billing info?

Members can use the link on their email invoice

Written by Eres Chi
Updated over a week ago

How can I change the email on my account?

For subscribers

Written by Seth Lesky
Updated over a week ago

How do I join a Discord server on multiple devices?

Written by Seth Lesky
Updated over a week ago

How do I cancel a subscription to a Slack/Discord community running on LaunchPass?

Deactivating your Slack or leaving your Discord Server DOESN'T automatically CANCEL your subscription. Please follow these steps.

Written by Seth Lesky
Updated over a week ago

I cancelled my subscription but was still charged

Written by Seth Lesky
Updated over a week ago

Can LaunchPass give a refund to the group I’m subscribed to?

Written by Seth Lesky
Updated over a week ago

How do I contact the owner of my Slack or Discord group?

Written by Seth Lesky
Updated over a week ago

Can I renew or restart a cancelled subscription?

Written by Seth Lesky
Updated over a week ago

How can Discord members use LaunchPass bot to manage their account?

(For Discord users)

Written by Eres Chi
Updated over a week ago

How to accept your Discord invite

Written by Seth Lesky
Updated over a week ago