Subscriber or Member FAQs

Frequently asked questions by members of a group or server that's using LaunchPass

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13 articles in this collection
Written by Seth Lesky and Emily Raisa

I cancelled my subscription but was still charged

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Written by Seth Lesky
Updated over a week ago

Message could not be delivered. What do I do?

You send the activation code to the bot but it doesn't go through. Please follow the steps on this guide.
Emily Raisa avatar
Written by Emily Raisa
Updated over a week ago

How come I didn't receive my email invite?

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Written by Seth Lesky
Updated over a week ago

How to accept a Discord invite

Help with accepting a LaunchPass Discord invite if clicking the link isn't working for you.
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Written by Seth Lesky
Updated over a week ago

How do I contact the owner of my Slack or Discord group?

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Written by Seth Lesky
Updated over a week ago

How can I update my billing info?

Members can use the link on their email invoice
Emily Raisa avatar
Written by Emily Raisa
Updated over a week ago

Can I renew or restart a cancelled subscription?

Seth Lesky avatar
Written by Seth Lesky
Updated over a week ago

How do I cancel a subscription to a Slack/Discord community running on LaunchPass?

Deactivating your Slack or leaving your Discord Server DOESN'T automatically CANCEL your subscription. Please follow these steps.
Seth Lesky avatar
Written by Seth Lesky
Updated over a week ago

How can I change the email on my account?

For subscribers
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Written by Seth Lesky
Updated over a week ago

How do I join a Discord server on multiple devices?

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Written by Seth Lesky
Updated over a week ago

How do I access my group's Discord server?

Emily Raisa avatar
Written by Emily Raisa
Updated over a week ago

How can Discord members use LaunchPass bot to manage their account?

(For Discord users)
Emily Raisa avatar
Written by Emily Raisa
Updated over a week ago

How to accept your Discord invite

Seth Lesky avatar
Written by Seth Lesky
Updated over a week ago