Who Handles Refunds?
Important Information:
Community owners manage all refunds for their members
LaunchPass cannot issue refunds directly
Each community sets its own refund policies
Why This Policy?
Communities operate independently
Owners set their own terms and conditions
Payment processing goes directly to the community
How to Request a Refund
Step 1: Contact the Community Owner
Log in to the platform where you joined
Find the community owner's profile
Send a direct message with:
Your full name
Email on the account
Date of charge
Amount paid
Reason for refund
Step 2: Be Patient
Response times vary by community
Most owners respond within 2-3 business days
Check your spam/junk folder for replies
Step 3: Follow Up If Needed
If no response after 2 business days:
Send one polite follow-up message
Double-check you messaged the correct account
What to Include in Your Request
Helpful Information to Provide:
Transaction ID (from your receipt)
Last 4 digits of payment card
Screenshot of the charge
Reason for refund request
Common Refund Reasons:
Accidental subscription
Service not as described
Technical issues preventing access
Duplicate charge
If You Can't Reach the Owner
Try These Steps:
Check the community's welcome message for support contacts
Look for a dedicated support channel
Check the community's website for contact information
If Still No Response:
Contact LaunchPass Support
Provide:
Community name
Your contact information
Dates you tried contacting the owner
Screenshots of your messages
What We Can Do:
Provide the community's support email
Help verify your subscription status
Escalate to our team if needed
Need Help?
If you're having trouble with your refund request:
Gather This Information:
Community name
Your account email
Date of your refund request
Any responses received
Contact LaunchPass Support:
Email: [email protected]
Response time: 1-2 business days