LaunchPass

Patrick B

Seth

Are you a subscriber to a community looking for help? Click here.

Subscriber Topics

Your one stop shop for all things for a new member of a community on LaunchPass

Getting Started

Welcome to Discord! 🎮 Whether you're joining a LaunchPass community or just getting started, this guide will help you set up your account quickly and easily.

How to Set Up Your Discord Account

Welcome to LaunchPass! 🎉 Joining your Discord community is quick and easy. Follow these steps to get started.

How to join the Discord community you signed up for

Encountering issues with your LaunchPass Discord community? This comprehensive guide covers every possible solution to get you connected quickly and easily.

Discord Troubleshooting

Having trouble seeing your Discord server on all your devices? This guide will help you access your community from anywhere, whether you're on your phone, computer, or tablet.

How to Access Your Discord Server on All Your Devices

Here's how to switch the Discord user associated with your subscription

How do I change my Discord user associated with my subscription?

Did you accidentally leave a Discord community? Here's how to regain access if you have an active subscription.

How to Rejoin a Discord Community After Leaving

Having trouble verifying your email or accessing a LaunchPass Discord server? Follow these steps to resolve common issues.

How to Fix Discord Email Verification & Access Issues

Wondering how deleting your Discord account affects your LaunchPass subscription? Here's what you need to know.

What Happens to My Subscription If I Delete My Discord Account?

Any subscriber topics related to Discord can be found here

Discord Topics

Welcome to your new Telegram community! 🎉 Follow these simple steps to access your exclusive content.

How to Join the Telegram Community You Signed Up For

Welcome to Telegram! 🚀 This secure, fast, and feature-rich messaging app is perfect for staying connected with communities. Follow this guide to get started in minutes.

How to Set Up Your Telegram Account

Having trouble joining or accessing your Telegram community after subscribing through LaunchPass? This comprehensive guide will help you resolve any issues quickly.

Telegram Troubleshooting Guide: Fix Connection & Access Issues

Any subscriber topics related to Telegram can be found here

Telegram Topics

Welcome to LaunchPass! 🎉 Joining your Slack community is quick and easy. Follow these steps to get started.

How to join the Slack community you signed up for

Any Subscriber topics related to Slack can be found here!

Slack Topics

Update billing, switch your Discord user, view subscription details and more all within your Customer Portal!

How to Manage Your LaunchPass Subscriptions

The LaunchPass Customer Portal is your one-stop destination for managing all your community subscriptions. This guide will show you how to access and navigate the portal with ease.

How to Access and Use Your LaunchPass Customer Portal

Here's how to update your billing information in your Customer Portal

How to Update Your Billing Information in LaunchPass

Simple Steps to Cancel Your Community Subscription

How do I cancel my subscription to a Discord or Slack community running on LaunchPass?

Changed your mind about canceling? This guide will help you reactivate your subscription before it expires.

How to Reactivate Your LaunchPass Subscription

Managing your subscription to LaunchPass communities

Customer Portal 

If you haven't received your email invitation to a community, don't worry! This guide will help you track it down and get connected.

Didn't Receive Your Email Invite? Here's What to Do

Need to change the email address associated with your LaunchPass account? Follow these simple steps to ensure a smooth transition.

How to Update Your Email Address on LaunchPass

If you've been charged after canceling your subscription, this guide will help you understand why and how to get it resolved.

Unexpected Charge After Canceling? Here's What to Do

This guide explains how refunds work for LaunchPass subscriptions and how to request one from your community owner.

Understanding Refunds in LaunchPass Communities

Need to get in touch with the owner of your Slack or Discord community? Follow these simple steps to find the right contact information.

How to Contact Your Community Owner on LaunchPass

Changed your mind about canceling? Here's how to restart your subscription and regain access to your community.

How to Renew or Restart a Canceled Subscription

Having trouble with your payment? This guide will help you resolve common issues with declined cards or blocked subscriptions.

How to Fix Payment Issues on LaunchPass

Frequently asked questions by members of a community or server that's using LaunchPass

Subscriber or Member FAQs

Blog

Get Started! 🚀

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.