PLEASE NOTE: If you are looking for a refund from the community you subscribed to, LaunchPass isn't technically capable or legally authorized to process refunds - we are simply the membership platform. Only group owners can authorize refund requests. Refunds are not automatic and they are subject to the group's terms and conditions.
Why Was I Charged?
Common Reasons for Unexpected Charges:
Processing Time
Cancellations take effect at the end of your current billing period
You maintain access until that date
Grace Period
Some cancellations take 1-2 business days to process
Check your subscription status to confirm
Multiple Subscriptions
You might have more than one active subscription
Check all your subscriptions in the Customer Portal
Auto-Renewal
The subscription may have renewed before cancellation
Look for the cancellation confirmation email
Check Your Subscription Status
Log in to your LaunchPass account
Go to My Subscriptions
Find the subscription in question
Check the Status and Next Billing Date
What to Look For:
✅ "Active" status means you'll be charged again
❌ "Cancelled" status means no future charges
📅 Note the cancellation date
Requesting a Refund
Important Refund Policy:
Only the group owner can authorize refund requests
LaunchPass cannot process refunds directly
Each community operates independently with its own terms
How to Request a Refund:
Contact the Community Owner First
Message them directly through the platform
Be polite and include all relevant details such as:
Your full name
Email on the account
Date of the charge
Amount charged
Reason for refund request
If No Response (after 2-5 business days):
Contact LaunchPass Support for assistance
We can provide the community's support email if needed
Include all previous communication attempts
What to Expect:
Response time varies by community
Refund decisions are at the owner's discretion
Processing may take 5-10 business days
Preventing Future Charges
Before Canceling:
Check your next billing date
Set a reminder 3 days before to cancel
Keep your cancellation confirmation email
After Canceling:
Verify the cancellation in your account
Check that the status shows "Cancelled"
Remove any saved payment methods if desired
Monitor Your Account:
Check bank statements regularly
Set up transaction alerts
Keep records of all cancellations
Need Help?
If you're having trouble reaching the community owner:
Gather This Information:
Community name
Your account email
Date you contacted the owner
Any response received
Contact LaunchPass Support:
Email: [email protected]
Response time: 1-2 business days
What We Can Do:
Provide the community's support email
Help verify your subscription status
Escalate unresolved issues when appropriate