How Can I Cancel a Member's Subscription to Prevent Further Charges?

Quick Answer

To cancel a member's subscription:

Log into dashboard.stripe.com
Click "Customers" in the left menu
Search for the member by email or name
Click on their name
Find their subscription
Click "Cancel subscription"
Confirm the cancellation

LaunchPass will automatically remove their access when the subscription cancels.

Important: Use Stripe, Not LaunchPass

Where to Cancel Member Subscriptions

All member subscriptions are managed in Stripe.

NOT in LaunchPass:

LaunchPass doesn't have member management interface
Can't cancel individual members through LaunchPass
LaunchPass shows who joined, but not subscription controls

In Stripe:

All payment and subscription data
Complete customer management
Full cancellation control
This is where you manage members

Why Stripe:

Stripe processes all payments
Stripe holds all subscription data
LaunchPass connects to Stripe
Stripe is the source of truth

Step-by-Step: Cancel in Stripe

Step 1: Log Into Stripe Dashboard

Go to dashboard.stripe.com:

Enter your email address
Enter your password
Click "Sign in"

Make sure:

Use the Stripe account connected to LaunchPass
Same account you set up payments with
Has your customer data

Step 2: Navigate to Customers

In Stripe dashboard:

Look at left sidebar menu
Click "Customers"
You'll see list of all customers

This shows:

All people who subscribed
Their email addresses
Subscription status
Payment history

Step 3: Find the Member

Search for the member:

Option 1: Use search bar

Type their email address
Most accurate method
Results appear instantly

Option 2: Use search bar for name

Type their name
May show multiple results
Click correct person

Option 3: Browse the list

Scroll through customers
Look for their name
Less efficient for large lists

Pro tip: Search by email is fastest and most accurate.

Step 4: Open Customer Profile

Click on the customer:

Click their name in the list
Customer profile page opens
See all their information

You'll see:

Customer details (name, email)
Subscription information
Payment history
Payment methods on file

Step 5: Find Their Subscription

On customer profile:

Look for "Subscriptions" section
Shows active subscriptions
Find the one for your community

Subscription shows:

Plan name
Price
Billing interval (monthly/yearly)
Next billing date
Status (Active, Past due, etc.)

Step 6: Cancel the Subscription

Click on the subscription:

Subscription details page opens
Look for "Actions" menu or three dots (...)
Click "Cancel subscription"
Cancellation options appear

Two cancellation options:

Option 1: Cancel at period end (Recommended)

Member keeps access until billing period ends
They paid for full month/year
Fair to the member
Access until they paid for expires

Option 2: Cancel immediately

Subscription ends right now
Member loses access immediately
No refund for unused time
Use only if necessary (abuse, fraud, etc.)

Step 7: Confirm Cancellation

Choose your option and confirm:

Select cancellation timing
Optionally add cancellation reason (for your records)
Click "Cancel subscription"
Confirmation appears

Stripe will:

Stop future billing
Send cancellation email to member
Update subscription status
Notify LaunchPass of cancellation

Step 8: Verify Cancellation

Check it worked:

Subscription status shows "Canceled"
Shows cancellation date
Shows when access ends (if at period end)
No future invoices scheduled

Done! The member's subscription is cancelled.

What Happens After Cancellation

Automatic Access Removal

LaunchPass handles this automatically:

For Discord:

Role is removed at end of period (or immediately)
Member loses access to premium channels
May be kicked from server (if auto-kick enabled)
Happens automatically

For Slack:

Member is removed from workspace
Happens at cancellation
Automatic removal

For Telegram:

Member is removed from group/channel
Happens at cancellation
Automatic removal

You don't need to manually remove them - LaunchPass bot handles it based on Stripe cancellation.

Member Notifications

What the member receives:

From Stripe:

Cancellation confirmation email
Shows subscription ended
Shows final charge (if any)

From your platform:

May see access removed
Kicked from Discord/Slack/Telegram
No longer see premium channels/content

No notification from LaunchPass directly - handled through Stripe and platform.

When Access Actually Ends

If you chose "Cancel at period end":

Member keeps access until billing date
Example: Cancel on Oct 15, paid through Oct 31, access until Oct 31
Fair and professional

If you chose "Cancel immediately":

Access removed within minutes
Immediate loss of access
Use sparingly

Common Scenarios

Scenario 1: Member Requests Cancellation

Member emails you asking to cancel:

Best practice:

Direct them to member portal: launchpass.com/portal
They can cancel themselves
Self-service is faster
Empowers members

If they can't access portal:

Cancel in Stripe for them
Use "Cancel at period end"
Confirm with them via email
Let them know when access ends

Scenario 2: Payment Failed Multiple Times

Member's payment keeps failing:

Stripe automatically:

Retries failed payments
Sends member emails to update card
Eventually cancels if retries fail

You can:

Wait for automatic cancellation
Or manually cancel if past reasonable retry period
Usually cancel immediately in this case
Member already lost access likely

Scenario 3: Abusive or Problem Member

Member violating rules:

Steps:

Cancel subscription immediately
Issue refund if appropriate (see refund article)
Ban from platform (Discord/Slack/Telegram)
Document reason in Stripe notes

Important: Be fair and follow your stated policies.

Scenario 4: Member Wants Refund

If they want money back:

First: Cancel the subscription (this article) Second: Issue refund in Stripe (see our refund article)

Two separate actions:

Cancellation stops future charges
Refund returns money already paid
Both needed if you're giving refund

See: How Are Refund Requests Handled?

Scenario 5: Canceling Wrong Person by Mistake

If you accidentally cancel wrong member:

Can't "undo" directly, but can fix:

Email the member explaining
Send them new invite link
They rejoin with new subscription
Or reactivate in Stripe if caught quickly

Prevention:

Double-check email address
Verify member name
Check subscription details
Be certain before canceling

Bulk Cancellations

Canceling Multiple Members

If you need to cancel many members:

Manual method:

Go through each in Stripe
Cancel one by one
Time-consuming but thorough

Note: There's no bulk cancel button in Stripe for safety reasons.

When You Might Do This

Shutting down community:

Cancel all members before closing
Give appropriate notice
Cancel at period end (fair)
Communicate clearly

Platform migration:

Moving to different platform
Cancel all, then migrate
Provide transition plan
Minimize disruption

Pricing change:

Cancel old subscriptions
Invite to new pricing
Give them choice
Grandfather option consideration

After Cancellation Management

Check Member Was Removed

Verify access removal:

In Discord:

Check member list
Verify they lost paid role
Check if still in server

In Slack:

Check workspace members
Should not appear in member list

In Telegram:

Check group/channel members
Should be removed from list

If still there:

Auto-kick may be disabled
Manually remove from platform
Check LaunchPass settings

Update Your Records

In Stripe:

Add notes to customer profile
Example: "Cancelled per member request"
Track cancellation reasons
Helps identify patterns

Example note:

Cancelled: Oct 17, 2025 Reason: Member request - moving to different platform Member since: July 1, 2025 (3 months) Total paid: $87 (3 × $29) Notes: Positive experience, just switching platforms

Why track:

Understand churn reasons
Improve retention
Reference if they return
Business intelligence

Member Self-Service Cancellation

How Members Can Cancel Themselves

Direct them to: launchpass.com/portal

They can:

Sign in with their email
See their active subscriptions
Click "Cancel subscription"
Confirm cancellation
Done

Benefits of self-service:

Faster for member
Less work for you
Empowers members
Professional experience
Available 24/7

When to Cancel for Them

Manual cancellation needed when:

Member can't access portal
Urgent situation
Member specifically requests you do it
Technical issue with portal

Otherwise: Direct to portal for self-service.

Preventing Future Charges

What "Cancel" Actually Does

Canceling stops:

All future billing
Recurring charges
Automatic renewals
Subscription continuation

Canceling doesn't:

Refund past charges (separate action)
Delete customer from Stripe
Remove payment history
Erase data

Confirming No Future Charges

How to verify:

Open customer in Stripe
Check subscription status: "Canceled"
No upcoming invoices scheduled
Next billing date shows "N/A" or none

If you see future invoice:

Subscription may not be fully cancelled
Refresh page
Check again
Contact [email protected] if issue

Communication Best Practices

Notifying the Member

When you cancel for them:

Send confirmation email:

Subject: Subscription Cancellation Confirmation Hi [Name], Your subscription to [Community Name] has been cancelled as requested. What happens next: - No future charges - Access ends: [Date] - You'll receive Stripe confirmation email Questions? Reply to this email. Thanks for being part of our community! [Your Name]

Include:

Clear confirmation
When access ends
No future charges confirmation
How to contact you

Exit Feedback

Ask why they're leaving:

"What could we improve?"
"What did you value most?"
"Would you consider returning?"

Use feedback to:

Improve community
Reduce future churn
Understand member needs
Enhance value

Leave Door Open

Welcoming return:

"You're welcome back anytime"
"We'd love to have you again"
"Keep the invite link if you change your mind"

Many members return:

Life circumstances change
They miss the community
Try competitor and come back
Professional relationship maintained

Troubleshooting

Can't Find Member in Stripe

If member not showing:

Check these:

Right Stripe account? (Connected to LaunchPass)
Search by exact email address
Try searching by name
Check if they actually paid (may be trial only)

Still can't find:

They may not have completed payment
Check LaunchPass notifications
Verify in #launchpass channel (if Discord)
May be mismatch in data

Subscription Won't Cancel

If cancel button doesn't work:

Try:

Refresh Stripe page
Use different browser
Clear cache and cookies
Contact Stripe support

Never an issue we've seen - if it happens, technical glitch with Stripe.

Member Still Has Access After Cancellation

If they still have access:

Check:

Did you cancel at period end? (Access continues until then)
Auto-kick enabled in LaunchPass?
Manually remove from platform if needed
May take a few minutes to sync

Usually:

Cancellation at period end = access continues until paid period expires
This is correct behavior
Not a bug

Important Notes

Cancellation vs Refund

These are separate actions:

Cancel subscription:

Stops future charges
Removes ongoing access
Doesn't return money

Issue refund:

Returns money already paid
Separate process in Stripe
See refund article for steps

Both needed if:

Member wants money back
You're giving refund
Full resolution

Legal and Ethical Considerations

Only cancel if:

Member requested it
Payment failed and retries exhausted
Member violated terms
You're closing community
Legitimate business reason

Don't cancel to:

Punish member for feedback
Retaliate for criticism
Force them to upgrade
Manipulate them

Ethical standards:

Treat members fairly
Follow stated policies
Honor commitments
Professional conduct

Getting Help

LaunchPass Support

We can help with:

Questions about process
LaunchPass integration issues
Access removal problems
Best practices

Email: [email protected]