Quick Answer
To cancel your LaunchPass subscription:
Log into LaunchPass.com
Click "Billing" in top right menu
Select "Free Plan" to downgrade
Confirm the change
Done
Your subscription ends at the end of your current billing period.
Step-by-Step Instructions
Step 1: Log Into LaunchPass
Go to LaunchPass.com
Enter your email address
Enter your password
Click "Sign In"
Or if already logged in:
You'll see your dashboard
Skip to Step 2
Step 2: Open Billing Settings
In the top right corner:
Look for your account menu
Click "Billing" or your profile icon
Select "Billing" from dropdown
Billing page opens
You'll see:
Current plan (Premium - $29/month)
Billing cycle
Payment method
Plan options
Step 3: Select Free Plan
On the billing page:
Look for plan options
Find "Free Plan" option
Click "Select" or "Downgrade to Free"
Confirmation dialog appears
Review what happens:
Premium features end at billing period end
No refund for unused time
Can resubscribe anytime
Your data stays safe
Step 4: Confirm Cancellation
In the confirmation dialog:
Read what you'll lose
Understand timing
Click "Confirm" or "Downgrade"
Processing confirmation appears
You'll see:
Success message
When premium ends
What happens next
Confirmation email sent
Step 5: Verify Cancellation
Check your settings:
Plan shows as "Free" or "Downgrading to Free"
End date is displayed
No future charges scheduled
You receive confirmation email
Done! Your LaunchPass subscription is cancelled.
What Happens When You Cancel
During Current Billing Period
You keep access until period ends:
All premium features work
Can still accept payments
Members stay in community
Nothing changes immediately
Example:
You cancel on Oct 15
Billing period ends Oct 30
Premium works until Oct 30
Free plan starts Oct 31
After Billing Period Ends
On your renewal date:
Premium features turn off:
Can't accept new payments
Can't create new paid invite pages
Advanced features disabled
Reporting may be limited
What stays:
Your account stays active
Your data is saved
Past member data retained
Can view historical info
What stops:
New member signups (if paid pages)
Payment processing
Premium support
Advanced features
Your Existing Members
Members who already paid:
Their subscriptions continue in Stripe
They keep access to communities
You still get paid for them
Until they individually cancel
Important: Canceling YOUR LaunchPass subscription doesn't cancel your MEMBERS' subscriptions. Those are separate.
What You Lose with Free Plan
Features You'll Lose
Payment processing:
Can't accept paid memberships
Paid invite pages disabled
No new paid signups
Can't create new paid communities
Premium features:
Advanced analytics
Priority support
Premium integrations
Custom features
Reduced 3.5% transaction fee
What you keep:
Free trial (14 days for new pages)
Account and data
Ability to view past info
Can reactivate anytime
If You Have Active Members
They continue paying:
Their Stripe subscriptions stay active
They keep community access
You still receive payouts
Nothing changes for them
But you can't:
Add new paid members
Create new paid pages
Process new signups at 3.5%
Manage payments through LaunchPass
This means:
You can maintain existing community
But can't grow with new paid members
Consider this before canceling
Common Reasons for Canceling
Not Getting Enough Members
Instead of canceling, try:
Different pricing ($29/month might be too high or low) Lower transaction fee
Better marketing of your community
Free trial to reduce barrier
Asking current members for feedback
Improving community value
We can help: Email [email protected] for growth strategies.
Too Expensive
LaunchPass costs:
$29/month for premium
3.5% transaction fee
Covers payment processing and features
Break-even calculation:
Need just 1-2 paid members to cover LaunchPass cost
With $29/month membership, 1 member covers it
2+ members = profit
If cost is the issue:
Check your pricing strategy
Calculate actual ROI
Consider the tools you'd need otherwise
Technical Issues
Before canceling:
Contact [email protected]
Most issues are fixable
We can help troubleshoot
May be quick solution
Common fixable issues:
Discord/Slack/Telegram connection problems
Role assignment issues
Payment processing questions
Integration confusion
Not Using It
If you're not using features:
Consider keeping for when you need it
Cost is low compared to value
Can reactivate specific pages later
Maintains your setup
Or:
Cancel and come back when ready
Your data stays safe
Easy to reactivate
No penalties
Before You Cancel: Alternatives
Pause Your Paid Pages
Instead of canceling entirely:
Keep your LaunchPass subscription
Unpublish paid invite pages
Stop accepting new members
Maintain existing members
Keep infrastructure in place
Benefits:
Cheaper than rebuilding later
Existing members stay
Can restart anytime
No data loss
Adjust Your Pricing
Maybe price is the issue:
Lower price = more conversions
Higher price = fewer but better members
Test different tiers
Add free trial
Try before canceling:
Change pricing and test 30 days
See if conversions improve
Easier than canceling and restarting
Focus on Value
Improve community before canceling:
Add more content
Increase engagement
Better onboarding
More member benefits
Sometimes:
Issue isn't the tool
Issue is the offering
Improve value first
Then decide
Reactivating Your Subscription
Coming Back is Easy
To resubscribe:
Log into LaunchPass
Go to Billing
Select "Premium Plan"
Enter payment method (if not saved)
Confirm subscription
Premium features restore immediately
What returns:
All premium features
Payment processing
Can create paid pages
Everything as before
Your data:
All saved and intact
Past members and history
Previous settings
Just reactivate and continue
No Penalties for Returning
We're happy to have you back:
No reactivation fees
Same pricing as before
Your account is ready
Quick to get started again
Canceling Members' Subscriptions
Important Distinction
Two different subscriptions:
YOUR LaunchPass subscription:
What you pay to use LaunchPass ($29/month)
Cancelled through LaunchPass billing
Affects your access to features
This article covers this
Your MEMBERS' subscriptions:
What they pay to join your community
Managed through Stripe
Affects their community access
Different process entirely
If You Want to Cancel Member Subscriptions
That's done in Stripe:
Log into dashboard.stripe.com
Go to Customers
Find the member
Click their subscription
Click "Cancel subscription"
Confirm cancellation
Or they can cancel themselves:
Through member portal: launchpass.com/portal
They manage their own subscription
Self-service cancellation
Automatic access removal
Refunds and Billing
No Prorated Refunds
When you cancel LaunchPass:
No refund for unused time
You paid for the full month
Keep access until period ends
Standard subscription policy
Example:
You pay $29 on Oct 1 (for Oct 1-31)
You cancel on Oct 15
You keep premium until Oct 31
No refund for Oct 16-31
This is normal for subscriptions
Your Last Charge
What you'll pay:
Current billing period (already charged)
No future charges
No cancellation fee
No hidden fees
Timing:
Already billed for current period
That charge stands
Next billing cycle won't happen
You won't be charged again
What About Your Members' Money?
Payouts Continue
Even after you cancel LaunchPass:
Members' subscriptions stay active (if they don't cancel)
Stripe continues processing payments
You still receive payouts
Until members cancel individually
Your Stripe account:
Stays active
Independent of LaunchPass
You control it
Payouts continue normally
LaunchPass just stops:
Processing new signups at 3.5%
Managing new members
Providing premium features
Active management
You Still Get Paid
Important: Canceling LaunchPass doesn't stop your income from existing members.
You still receive:
Recurring payments from active members
Payouts to your bank account
Ongoing subscription revenue
Until each member cancels
You just can't:
Add NEW paid members through LaunchPass
Create new paid invite pages
Process new signups 3.5%
Getting Help
Before You Cancel
Talk to us first:
Email: [email protected]
We can help solve most issues
Often simple fixes available
May save your subscription
We can help with:
Growth strategies
Technical problems
Feature questions
Optimization advice
After You Cancel
Still need help:
[email protected] still works
We support free users too
Can help you reactivate
Answer questions
Response time: Usually within 24 hours on business days.
Quick Reference
Cancellation Steps
✅ Log into LaunchPass.com
✅ Click "Billing" in top right
✅ Select "Free Plan"
✅ Confirm downgrade
✅ Verify confirmation email
What Happens
Immediately:
Cancellation confirmed
No future charges scheduled
Email confirmation sent
Until period ends:
Keep all premium features
Everything works normally
No changes to members
After period ends:
Premium features disabled
new signups charged at 12.5%
Existing members unaffected
Can reactivate anytime
Important Notes
⚠️ No prorated refunds
✅ Keep access until period ends
✅ Existing members unaffected
✅ Can reactivate easily
✅ Your data stays safe
✅ Still receive member payouts
Related Articles
How Much Does It Cost? - LaunchPass pricing details
When Do I Get Paid? - Payout information
How Are Refund Requests Handled? - Member refunds
Stripe + LaunchPass FAQs - Payment questions