Pricing and Billing
Premium plan details, payout schedule and pricing your membership community
LaunchPass Premium Features - Complete GuideThis comprehensive guide explains every Premium feature in detail, showing you how to leverage each one to build, grow, and scale your profitable community.
How Much Does LaunchPass Cost?TL;DR: LaunchPass costs $29/month + 3.5% per transaction. Stripe also charges fees (typically 2.9% + $0.30 per transaction).
Understanding the LaunchPass 3.5% Transaction Fee - Complete GuideThis comprehensive guide explains exactly what the 3.5% fee is, when it's charged, how it's calculated, and why it's actually one of the most competitive rates in the industry.
How Do I Cancel My LaunchPass Subscription?TL;DR: Log into LaunchPass, click Billing in the top right menu, and select "Free Plan" to downgrade. Your paid features end at the end of your current billing period.
How to Process Refunds for Members in LaunchPass: Complete GuideYou can process refunds for your LaunchPass members directly from your dashboard's Activity menu. Simply locate the member and charge, then click the "Issue Refund" button. Refunds typically take 5-10…
How to Issue Partial Refunds in LaunchPass: Complete GuideYou can issue partial refunds to your LaunchPass community members through your Stripe dashboard. Log in to Stripe, search for the member by email, find their payment, and enter the…
When Will I Receive My LaunchPass Refund? Complete Timeline GuideRefunds from LaunchPass communities typically appear in your account within 5-10 business days after processing.
When Do I Get Paid from LaunchPass?TL;DR Your first payout takes 7 days after your first member payment. After that, Stripe pays you daily, weekly, or monthly based on your settings. Payments go straight to your…
How to Update Your Billing Information in LaunchPass: Complete GuideFor Community Members: Update your payment information through the LaunchPass Customer Portal at launchpass.com/portal.
For Community Owners: Update your LaunchPass subscription billing through the Billing page in your admin dashboard.
How Much Should You Charge for Your Community? Complete Pricing GuideYou can charge any amount you want for your community. Successful communities on LaunchPass charge anywhere from $7 to $150+ per month. Your ideal price depends on your niche, value…
How Pricing Changes Work: When You Update Your Membership PriceWhen you change pricing on your signup page, NEW members pay the new price. EXISTING members keep the old price they signed up with (locked in and grandfathered).
How to Change Currency on Your LaunchPass Signup Page: Complete GuideYou can edit your billing currency directly in your signup page settings to display prices in your local currency including USD, EUR, GBP, CAD, AUD, and many others supported by…
How are refund requests handled for subscriptions and payments through LaunchPass?
How to Handle Failed Payments for LaunchPass MembersTL;DR: Stripe automatically retries failed payments 3 times by default. Configure retry settings in Stripe dashboard (Settings → Billing → Manage failed payments). To manually retry: find member → Invoices…
How to Handle Payment Disputes and ChargebacksTL;DR: When a member disputes a charge, gather evidence: #launchpass channel logs (join date, agreement), LaunchPass dashboard records (transaction dates), email communications, terms acceptance proof, etc. Strong evidence wins 40-60%…