Quick Answer: Premium Plan Required
Your LaunchPass page shows "disabled" because you created a paid offer without activating Premium.
Why It's Disabled: LaunchPass Premium is required to charge members for access.
How to Fix: Start your 14-day free trial in the Billing section of your dashboard.
Cost: $29/month + 3.5% transaction fee (after trial ends).
Time to Fix: 2 minutes.
Understanding Why Pages Get Disabled
Let's clarify what "disabled" means and why it happens.
What "Disabled" Means
When your page is disabled:
What Works:
Your LaunchPass account still exists
Your dashboard access works fine
You can edit your offer settings
Your community (Discord/Slack/Telegram) is unaffected
What Doesn't Work:
Members cannot subscribe through your page
Payment forms don't appear
Your signup URL shows "disabled" message
Cannot collect any money
It's like having a store with locked doors. Everything inside works, but customers can't enter.
Why LaunchPass Disables Pages
Reason: You created a paid offer without a Premium plan.
LaunchPass has two tiers:
Free Tier:
Can create free communities
Cannot charge members money
Good for testing or free groups
Premium Tier:
Can charge members money
Costs $29/month + 3.5% per transaction
Required for any paid offers
If you create a paid offer on the free tier, your page gets disabled. You must upgrade to Premium to enable it.
Common Scenario
Here's what usually happens:
You sign up for LaunchPass (free account created)
You connect Discord/Slack/Telegram
You create a paid offer ($X/month)
You try to share your page
Page shows "disabled" message
You find this article wondering what went wrong
Nothing is broken. You just need to activate Premium.
How to Enable Your Page: Step-by-Step
Follow these steps to activate your page.
Step 1: Log Into LaunchPass Dashboard
Go to launchpass.com
Click "Log In" at top right
Enter your email and password
Click "Log In"
You'll see your admin dashboard.
Step 2: Navigate to Billing Section
Look at the left sidebar menu.
Find "Billing" (usually near bottom)
Click "Billing"
This opens your subscription settings page.
Step 3: Click "Start Trial" Button
On the Billing page:
Look for the Premium plan section
You'll see "$29/month + 3.5% transaction fee"
Find the "Start 14-Day Free Trial" button
Click it
A subscription form appears.
Step 4: Enter Payment Information
You must add a payment card to start the trial.
Required Information:
Credit or debit card number
Expiration date (MM/YY)
CVV code (3 digits on back)
Billing ZIP/postal code
Billing address
Important: Your card will NOT be charged during the 14-day trial. Charges only start after trial ends.
Step 5: Confirm and Start Trial
Review the trial terms
Click "Start 14-Day Free Trial"
Wait for confirmation (takes 2-3 seconds)
You'll see a success message.
Step 6: Verify Activation
Check that Premium is now active:
Success Indicators:
Rocket emoji (🚀) appears in top left of dashboard
Message says "All systems ready to go!"
Billing page shows "Premium" as current plan
Your offer page is no longer disabled
If you see these signs, you're done! Your page is now live.
Step 7: Test Your Page
Visit your signup URL to confirm:
Open your LaunchPass page (launchpass.com/your-community)
You should see your pricing and signup form
No more "disabled" message
Payment form appears when clicking "Join"
If everything looks good, you're ready to share with members.
What Happens During Your Free Trial
Understand what to expect in your first 14 days.
Full Premium Access Immediately
The moment your trial starts:
You Get:
Full Premium features unlocked
Ability to charge members immediately
All dashboard features available
Member management tools active
Analytics and reporting
No waiting period. Start charging members today.
No Charges for 14 Days
During Trial:
Day 1-14: Free (no charges)
You can collect member payments
Members pay you through Stripe
LaunchPass doesn't charge you yet
After Trial Ends:
Day 15 onward: $29/month charges begin
3.5% transaction fee on all payments
Charged to the card you provided
You Can Cancel Anytime
Don't want to continue after trial?
How to Cancel:
Go to Billing page before Day 14
Click "Cancel Subscription"
Confirm cancellation
Your card is never charged
Recommendation: Set a calendar reminder for Day 12 to decide whether to continue or cancel.
What You Keep During Trial
All member payments go to YOU, not LaunchPass:
Money Flow:
Member pays $50 → Stripe processes payment
Stripe fee: ~$1.75 (2.9% + $0.30)
LaunchPass fee during trial: $0 (waived)
You receive: ~$48.25
After trial ends, LaunchPass's 3.5% fee applies.
Alternative: Use Free Tier for Free Communities
Don't want to charge members? Use the free tier.
When to Use Free Tier
Good For:
Creating free community spaces
Testing your community idea
Building an audience before charging
Supporting existing paid products (course alumni, etc.)
Non-profit or volunteer groups
Limitation: Cannot charge members any money.
How to Use Free Tier
If you want a free community instead:
Step 1: Go to your offer settings Step 2: Change price to $0 (free) Step 3: Save changes Step 4: Your page activates (no Premium needed)
Members can join for free without any payment.
Upgrading Later
You can switch from free to paid anytime:
Start your Premium trial
Change offer price from $0 to your desired amount
Page enables for paid signups
Easy to upgrade when ready to monetize.
Cost Breakdown: What Premium Includes
Understand exactly what you pay for.
LaunchPass Premium Pricing
Monthly Fee: $29/month
Transaction Fee: 3.5% of each payment you receive
Example Calculation:
If member pays $100:
LaunchPass takes: $3.50 (3.5%)
You keep: $96.50
Plus your $29 monthly subscription.
What Premium Includes
Your $29/month gets you:
Features:
Unlimited paid offers
Unlimited members
Automated member management
Payment processing via Stripe
Invite link generation
Multi-tier subscription capability
Analytics and reporting
Embeddable payment widgets
Discord/Slack/Telegram integration
Customer support
Support:
Email support: [email protected]
Help center access
Free setup consultation
Community resources
Additional Costs to Consider
Stripe Fees (Separate from LaunchPass):
2.9% + $0.30 per transaction
These go to Stripe (payment processor)
Standard across all platforms
Total Fee Example:
Member pays $100:
Stripe fee: $3.20 (2.9% + $0.30)
LaunchPass fee: $3.50 (3.5%)
You receive: $93.30
Plus $29/month LaunchPass subscription.
Platform Costs (Discord/Slack/Telegram)
Discord: Free (no cost to use with LaunchPass)
Slack: Free for most communities (paid tiers optional)
Telegram: Free (no cost)
You don't need paid platform plans to use LaunchPass.
Troubleshooting: Page Still Disabled
If your page remains disabled after activating Premium.
Issue 1: Trial Didn't Process
Symptoms: Clicked "Start Trial" but nothing happened.
Causes:
Payment card declined
Billing address mismatch
Insufficient funds
Bank blocked transaction
Solutions:
Check email for error message from LaunchPass
Verify card details are correct
Try a different payment card
Contact your bank to authorize LaunchPass charges
Email [email protected] if persistent
Issue 2: No Rocket Emoji Appears
Symptoms: Completed trial signup but dashboard still shows free tier.
Causes:
Page didn't refresh
Browser cache issue
Subscription processing delayed
Solutions:
Refresh your dashboard (Ctrl+R or Cmd+R)
Log out and log back in
Clear browser cache and cookies
Try different browser
Wait 5 minutes and check again
Contact support if not resolved
Issue 3: Offer Page Still Shows Disabled
Symptoms: Premium active but page still disabled.
Causes:
Page cache not cleared
Offer not republished
URL incorrect
Solutions:
Go to your offer in dashboard
Click "Edit"
Click "Save" (even without changes)
This republishes your page
Clear browser cache
Visit page in incognito/private window
Check exact URL is correct
Issue 4: Payment Method Declined
Symptoms: Card keeps getting rejected during trial signup.
Solutions:
Verify Card Details:
Number entered correctly
Expiration date valid
CVV matches card
ZIP code matches billing address
Contact Bank:
Call your bank
Ask them to authorize LaunchPass/Stripe
Some banks block online subscription charges
May need to pre-approve the merchant
Try Different Card:
Use another credit/debit card
Some prepaid cards don't work for subscriptions
Business cards usually work better
Check Stripe Status:
Visit status.stripe.com
See if Stripe has any outages
Wait and try again if issues reported
Issue 5: Don't See Billing Section
Symptoms: Can't find Billing page in dashboard.
Causes:
Logged into wrong account
Not the account owner
Account permissions issue
Solutions:
Verify you're logged into correct LaunchPass account
Check email used for signup
Make sure you're the account creator (not a team member)
Contact [email protected] if Billing tab missing
What Members See When Page is Disabled
Understand the member perspective.
Disabled Page Experience
When someone visits your disabled page:
They See:
"This page is currently disabled" message
No pricing information
No signup form
No way to pay or join
They Don't See:
Why it's disabled
When it will be enabled
How to contact you
Alternative signup methods
Impact on Your Launch
Problem: If you share your link before enabling:
Potential members see disabled page
They assume you're not ready
They leave and may not return
First impression is negative
Lost signups and revenue
Solution: Always enable your page BEFORE sharing your link publicly.
How to Prevent This
Checklist Before Launch:
Premium trial started
Rocket emoji (🚀) visible in dashboard
Test visit your page in incognito window
Payment form loads correctly
Test a $1 signup (if possible)
Page looks professional and complete
Only share your link after all checks pass.
When to Activate Premium
Timing matters for your community launch.
Activate Before Creating Offer (Recommended)
Best Practice:
Sign up for LaunchPass
Start Premium trial immediately
Then create your paid offer
Page is never disabled
This prevents the disabled page issue entirely.
Activate After Creating Offer (Common)
What Usually Happens:
Sign up for LaunchPass
Create paid offer
Page gets disabled
Realize you need Premium
Start trial to enable page
This works fine but creates temporary disabled state.
Don't Wait Until Launch Day
Mistake to Avoid:
Building your community first
Finishing all setup
Announcing launch date
Realizing page is disabled on launch day
Scrambling to activate Premium
Better Approach:
Activate Premium early in setup process
Test everything with Premium active
Launch confidently with working page
After Activation: Next Steps
Your page is now live. Here's what to do next.
Step 1: Test Your Signup Flow
Before sharing with real members:
Visit your page in incognito window
Click through to payment form
Enter test payment details (if you have test mode)
Complete signup process
Verify welcome email arrives
Confirm invite to Discord/Slack/Telegram works
Make sure everything functions perfectly.
Step 2: Customize Your Page
Now that page is active, optimize it:
Add/Improve:
Professional community description
Clear value proposition
Benefit bullet points
High-quality images or video
Social proof (testimonials if you have them)
FAQ section
Your photo and bio
Make page compelling before driving traffic.
Step 3: Set Up Your Community
Prepare your Discord/Slack/Telegram:
Welcome Channel:
Write welcome message
Post community rules
Explain how to get started
Share important links
Content Channels:
Organize channels logically
Write channel descriptions
Pin important messages
Set up any bots or integrations
Make sure new members land in a ready community.
Step 4: Prepare Your Launch
Before sharing your link:
Create:
Launch email template
Social media posts
Website embed (if applicable)
Affiliate/referral system (if using)
Plan:
Launch timeline
Promotional strategy
First 10 member outreach
Launch week content calendar
Be ready for your first members.
Step 5: Share Your Link
Now you can share your signup URL:
Where to Share:
Email list
Social media profiles
Website/blog
YouTube/podcast descriptions
Online communities (where allowed)
Direct messages to interested people
Track:
Where signups come from
Conversion rate by channel
Which messaging works best
Optimize based on data.
Managing Your Premium Subscription
Understand how to manage your plan going forward.
Checking Your Trial Status
See how many trial days remain:
Go to Billing page in dashboard
Look for trial expiration date
Shows: "Trial ends on [date]"
Set calendar reminder for Day 12 to decide.
Canceling Before Trial Ends
Don't want to continue? Cancel anytime:
Go to Billing page
Click "Cancel Subscription"
Select reason (optional feedback)
Confirm cancellation
What Happens:
Trial continues until Day 14
Card never gets charged
On Day 15, access downgrades to Free tier
Paid offers become disabled again
You can reactivate anytime later.
Continuing After Trial
Want to keep Premium? Do nothing:
Trial ends automatically on Day 14
Your card gets charged $29
Premium continues month-to-month
You keep all features
Can cancel anytime later
No action needed to continue.
Updating Payment Method
Need to change your card?
Go to Billing page
Click "Update Payment Method"
Enter new card details
Save changes
Prevents failed payments if card expires.
Monitoring Your Costs
Track what you're paying:
Monthly:
$29 LaunchPass Premium
Viewable in Billing section
Per Transaction:
3.5% of each member payment
Deducted automatically from each charge
See breakdown in Stripe dashboard
Plan your budget accordingly.
Comparing Free vs Premium
Understand the differences clearly.
Free Tier Features
What You Get:
LaunchPass account
Dashboard access
Free community creation
Basic integrations
Limited support
What You Can't Do:
Charge members money
Create paid offers
Accept any payments
Use Premium features
Good for free communities only.
Premium Tier Features
What You Get:
Everything in Free tier
Plus: Charge members money
Plus: Unlimited paid offers
Plus: Multi-tier subscriptions
Plus: Payment processing
Plus: Full analytics
Plus: Priority support
Plus: All integrations
Required for any paid community.
Which Should You Choose?
Choose Free If:
Building free community
Testing LaunchPass platform
Not ready to charge yet
Creating support space for existing product
Choose Premium If:
Want to monetize your community
Ready to charge members
Serious about building community business
Need full feature set
Most community builders need Premium.
Getting Help
Support is available if you need assistance.
LaunchPass Support
Email: [email protected]
Response Time: Usually within 24 hours
What They Help With:
Trial activation issues
Payment card problems
Page still showing disabled
Billing questions
Feature setup assistance
Free Setup Consultation
LaunchPass offers free 1-on-1 calls:
Help activating Premium
Walk through setup process
Answer billing questions
Provide best practices
Troubleshoot technical issues
Book through dashboard or email support.
What to Include in Support Email
Subject: Help - Page Still Disabled After Activating Premium Hi LaunchPass Support, I need help enabling my LaunchPass page. Issue: [Describe what's wrong] - Started Premium trial on [date] - Payment card processed successfully - But page still shows disabled message Account Email: [Your email] Community Name: [Your community name] Page URL: [Your LaunchPass URL] What I've tried: - [Steps you already took] Screenshots attached: [If applicable] Thank you! [Your Name]
Detailed info helps support resolve faster.
Community Resources
Help Center: help.launchpass.com
Hundreds of articles
Step-by-step guides
Video tutorials
Best practices
LaunchPass Blog: Articles on community building
Creator Community: Connect with other community owners
Summary
Your LaunchPass page shows "disabled" because Premium is required to charge members.
Quick Fix: Start your 14-day free trial in the Billing section. Takes 2 minutes.
Cost: $29/month + 3.5% transaction fee. First 14 days free.
What You Get: Full Premium access immediately. Can start charging members right away.
Steps:
Log into dashboard
Go to Billing section
Click "Start 14-Day Free Trial"
Enter payment card (not charged for 14 days)
Confirm trial
Look for rocket emoji (🚀) in dashboard
Test your page - should be live now
Alternative: Change offer to $0 (free) if you don't want to charge members. Page enables without Premium.
Timing: Activate Premium BEFORE sharing your link publicly. Prevents members seeing disabled message.
Support: Email [email protected] if you have issues activating or if page remains disabled.
Enable your page in 2 minutes and start growing your paid community today.