How are refund requests handled for subscriptions and payments through LaunchPass?
Refund requests for subscriptions or group memberships facilitated by LaunchPass are managed entirely by the individual business or group owner that oversees the associated group. LaunchPass provides tools for group management, sign-up automation, and server access but does not process payments or refunds directly.
Responsibilities for Refunds
Refund requests are managed by the business or group owner who operates the group you joined. Each group owner is responsible for setting and enforcing their own refund policies (which may include a no-refund policy). LaunchPass is not involved in handling funds or refunds.
It is important to note that all payments are processed through the group owner's payment processor, such as their Stripe account. LaunchPass itself does not hold funds at any time.
General Refund Process
To request a refund, follow these steps:
Contact the Group Owner: Reach out directly to the owner of the group, explaining your reason for requesting a refund. Address the situation politely and clearly to enhance the chance of having your request approved.
Alternative Solutions: If the refund is denied, ask if the group owner offers refunds in the form of account credits or other compensation.
Escalation: If no resolution is reached, consider disputing the charge through your payment method (e.g., contacting your card company). This should only be used as a last resort.
Policies for Cryptocurrency Payments
Refunds for cryptocurrency payments cannot be processed through the LaunchPass dashboard. This is because cryptocurrency transactions are irreversible. If a refund is necessary, the group owner must arrange alternative solutions such as sending the appropriate amount back in cryptocurrency to your wallet address or providing a refund in fiat currency.
Key Points to Remember
LaunchPass does not represent or manage the businesses using its platform and is not responsible for their refund practices.
Some group owners may have refund restrictions outlined in their Terms & Conditions. Always review and understand these before joining a group.
LaunchPass’s role is limited to automating processes for server access and payments.
For any refund-related concerns, your first point of contact should always be the group owner. Escalate issues with your payment processor only if absolutely necessary.