Update Your Email Address
Step 1: Access Your Account Settings
Log in to your LaunchPass account
Click on your profile picture in the top right corner
Select "Account Settings" from the dropdown menu
Step 2: Change Your Email
Find the "Email Address" section
Click "Edit" or "Change Email"
Enter your new email address
Enter your current password for security
Click "Save Changes"
Step 3: Check Your Inbox
Look for a verification email from
[email protected]Click the verification link in the email
If you don't see it, check your spam/junk folder
Verify Your New Email
Important Notes:
You must verify your new email within 24 hours
Your old email will remain active until verification is complete
All future communications will be sent to your new email
If You Didn't Receive the Verification Email:
Check your spam/junk folder
Search for "LaunchPass email verification"
Wait 5 minutes and check again
Click "Resend Verification Email" in your account settings
Update Connected Accounts
Discord/Slack Connections:
Your community access is not affected by email changes
No need to update these connections separately
Payment Methods:
Your saved payment methods will transfer automatically
Update your billing email if needed in the Billing section
Community Memberships:
All your community memberships will remain active
Your access rights and history are preserved
Troubleshooting
"Email Already in Use"
You may already have another account with this email
Try resetting your password for that email
Contact support if you need to merge accounts
Can't Access Old Email
Update your email before losing access to the old one
If already locked out, contact support with:
Your full name
Old and new email addresses
Last 4 digits of your payment method
Verification Link Expired
Request a new verification email
Complete the process within 24 hours
Not Receiving Emails
Check your spam/junk folder
Add
[email protected]to your contactsWhitelist our domain with your email provider
Need Help?
If you're having trouble changing your email:
Try These First:
Clear your browser cache
Try a different web browser
Check your internet connection
Contact LaunchPass Support:
Email: [email protected]
When contacting support, please provide:
Your full name
Old and new email addresses
The date you attempted the change
Any error messages received