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How to Renew or Restart a Canceled Subscription

Changed your mind about canceling? Here's how to restart your subscription and regain access to your community.

Seth avatar
Written by Seth
Updated this week

Before You Begin

Check Your Subscription Status:

  1. Log in to LaunchPass

  2. Go to "My Subscriptions"

  3. Look for the community

  4. Check the status:

    • Active: No action needed

    • Canceling: Can be reactivated

    • Canceled: May need to resubscribe

Important Notes:

  • Your spot in the community may not be held

  • Pricing may have changed since cancellation

  • Some communities have waiting lists


Renewing an Active Subscription

If Your Subscription is Still Active:

  1. Go to "My Subscriptions"

  2. Find the community

  3. Click "Manage"

  4. Select "Continue Subscription"

  5. Confirm your choice

What Happens Next:

  • Your subscription will continue without interruption

  • Next billing date will update accordingly

  • You'll receive a confirmation email


Restarting a Canceled Subscription

If Your Subscription Has Been Canceled:

Option 1: Resubscribe Through Original Link

  1. Find your original welcome email

  2. Click the "Join" or "Subscribe" button

  3. Complete the checkout process

Option 2: Visit the Community Page

  1. Go to the community's LaunchPass page

  2. Click "Subscribe" or "Join Now"

  3. Log in with your account

  4. Complete the checkout process

Option 3: Contact the Community Owner

  1. Find the owner's contact information

  2. Ask about rejoining

  3. They may provide a special link

What to Expect:

  • You may need to complete a new application

  • Your previous roles/permissions may not be restored

  • Some communities require re-approval


Troubleshooting

"Subscribe" Button Not Working

  • Try a different web browser

  • Clear your browser cache

  • Disable ad blockers

Payment Declined

  • Check your payment method

  • Ensure sufficient funds

  • Contact your bank if needed

Community Full

  • Join the waitlist if available

  • Contact the community owner

  • Check back later for openings

Can't Find the Community

  • The community may have been removed

  • The URL might have changed

  • Contact LaunchPass support for assistance


Need Help?

If you're having trouble renewing or restarting:

  1. Contact the Community Owner for specific questions

  2. Check Your Email for any notifications

  3. Reach Out to LaunchPass Support:

When contacting support, please include:

  • The name of the community

  • Your account email

  • When you canceled

  • Any error messages


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