What is the Customer Portal?
The LaunchPass Customer Portal is where you manage your community subscriptions. It's your one place to:
✅ View all your subscriptions
✅ Update payment information
✅ Cancel subscriptions
✅ Change Discord accounts
✅ Check active discounts
✅ Resubscribe once cancelled
Sign in from: LaunchPass.com
How to Access Your Customer Portal
Method 1: Login from Website
Go to LaunchPass.com
Click "Log In" (top right corner)
Choose "Login as a subscriber"
Enter your email address
Check your email for a secure login link
Click the link to open your portal
No password needed. We send you a secure link each time.
What You Can Do in the Portal
View Your Subscriptions
Once logged in, you'll see:
Your active subscription
Community name
Payment amount
Active discounts or coupons
Payment status
Everything in one place.
Update Payment Information
For one subscription:
Access your Portal
Click "Manage Billing" below your subscription
Click "Update Biling"
Enter your Payment details
Update your card
Accepted payment methods:
💳 All major credit/debit cards (Visa, Mastercard, Amex, Discover)
💰 Bank account (in some regions)
🏦 Local payment methods (varies by region)
Cancel a Subscription
Important: You keep access until the end of your billing period.
Steps to cancel:
Find the subscription in your portal
Click "Manage" next to it
Click "Cancel Subscription"
Choose a reason (optional but helpful)
Click "Continue to Cancel"
Confirm your cancellation
What happens next:
✅ Subscription marked for cancellation
✅ You get a confirmation email
✅ No more future charges
✅ You keep access until period ends
✅ You can rejoin anytime
Refund policy: Each community sets its own refund rules. No automatic refunds for unused time. LaunchPass cannot refund for you.
Change Platform Account
For Discord members: Switch which Discord account gets access:
Find your subscription
Click "Manage"
Look for "Change Discord Account"
Follow the steps to connect new account
Old account loses access
New account gets access
Need help with your platform account?
Common Questions
When Does Cancellation Take Effect?
Immediate changes:
Subscription marked "Canceled"
No more future charges
Confirmation email sent
Access changes:
You keep access until period ends
Example: Cancel on Jan 15, paid until Feb 1 → Access until Feb 1
Community owner may remove you anytime, at their discretion
Check your confirmation email for exact end date
Will I Get a Refund?
No automatic refunds. Here's why:
Each community sets its own refund policy
LaunchPass doesn't control refunds
Community owners handle refund requests
To request a refund:
Contact the community owner directly
Explain your situation
They decide if they'll refund you
Need help contacting the owner? See our Contact Community Owner guide.
Troubleshooting
"I Can't Log In"
Try these:
Check you're using the correct email
Look in spam/junk folder for login link
Request a new login link (links expire)
Try a different browser or device
Clear your browser cache
"Update Payment Method Not Working"
Check these:
All card details entered correctly
No typos in card number
Expiration date is in the future
CVV is correct (3-4 digits)
Billing ZIP matches your bank records
Other fixes:
Try a different payment method
Check with your bank for restrictions or to approve the transaction
Use a different browser
Disable browser extensions/ad blockers
Need Help?
Community Owner Support
Contact the owner for:
Refund requests
Community-specific questions
Content or access issues
Community rules or policies
How to contact them: See our guide on contacting community owners
Platform Support
For platform-specific help:
Discord questions:
Discord account issues
Discord features
Telegram questions:
Telegram account help
Telegram features
Privacy settings
Slack questions:
Workspace issues
Slack account problems
Integration questions
LaunchPass Support
We help with:
Portal login issues
Payment method problems
Technical issues
Account access
Contact us:
Email: [email protected]
Live chat: Click blue rocket at LaunchPass.com
Response time: Usually 24 hours or less
When contacting us, include:
Your email address
Community name
What you're trying to do
Screenshots of errors (if any)
What you already tried