TL;DR: LaunchPass uses Stripe to handle all payments. You get paid on your schedule. Stripe charges its own fees. LaunchPass charges a 3.5% fee. You control refunds through Stripe. First payout takes 7 days.
What is Stripe and How Does LaunchPass Use It?
LaunchPass is a verified Stripe Partner. This means we team up with Stripe to handle all money matters for your group.
What Stripe does for you:
Takes payments from your members
Sends money to your bank account
Keeps payment info safe and secure
Works in many countries around the world
Supports many types of payment cards
What this means:
You need a Stripe account to get paid
All money goes through Stripe first
Stripe's rules apply to your payments
You manage most money tasks in Stripe's dashboard
Think of it like this: LaunchPass builds your community house. Stripe is the mail carrier who delivers money to your mailbox.
Quick Facts About Payments
Setup Time: 5-10 minutes to connect Stripe
First Payment: Members can pay right away
Your First Payout: 7 days after your first sale
Regular Payouts: You pick the schedule
LaunchPass Fee: 3.5% per transaction
Monthly Cost: $29 for premium features
Stripe Fee: Around 2.9% + 30¢ per transaction
How Much Does LaunchPass Cost?
LaunchPass Fees
You pay two types of fees:
1. Monthly Plan: $29
This gets you premium features
You need this to accept payments
Charged every month automatically
2. Transaction Fee: 3.5%
Charged on every payment you receive
If a member pays $100, you pay $3.50 to us
LaunchPass never charges more than 3.5%
This fee is fixed and predictable
Stripe Fees
Stripe also charges fees. These are separate from LaunchPass fees.
Stripe's standard fees:
2.9% plus 30 cents per transaction
May vary based on payment type
International cards may cost more
Check Stripe's pricing page for details
Example: Member pays $100
Stripe takes: $3.20 (2.9% + 30¢)
LaunchPass takes: $3.50 (3.5%)
You receive: $93.30
Large Community Discounts
Do you have a big community? We can help with fees.
For larger groups:
We may reduce the 3.5% fee
We may cap total fees
Contact us to discuss options
Email: [email protected]
When Do I Get Paid?
Your First Payout
Important: Your first payout takes 7 days.
This is a Stripe security rule. It protects you and your members. After your first payout, you can pick your own schedule.
Choosing Your Payout Schedule
You control when Stripe sends money to your bank.
Three schedule options:
Daily Payouts
Money sent every business day
Minimum payout: Usually $1
Best for: Active communities with daily sales
Weekly Payouts
Pick any weekday (Monday through Friday)
Money sent once per week
Best for: Most communities
Monthly Payouts
Pick any date (1st through 31st)
Money sent once per month
Best for: Smaller communities
How to Change Your Payout Schedule
Step 1: Log into Stripe
Go to dashboard.stripe.com
Use your Stripe login
Step 2: Find Settings
Click the gear icon on the left
This opens your settings menu
Step 3: Go to Bank Settings
Click "Bank accounts and scheduling"
This is under Business settings
Step 4: Pick Your Schedule
Click "Edit" next to current schedule
Choose: Daily, Weekly, or Monthly
Save your changes
Your new schedule starts in 1-2 business days.
Manual Payouts (Get Money Faster)
Need money right away? You can request a manual payout.
How to do it:
Go to "Balance" in Stripe dashboard
Click "Pay out funds"
Enter the amount you want
Confirm the transaction
Remember:
Still takes 1-2 business days
May have rush fees
Must have money in your balance
Important Payout Rules
Business days only
No payouts on weekends
No payouts on bank holidays
Plan around these days
Minimum amounts
Daily: Usually $1 minimum
Weekly: May have higher minimums
Monthly: May have higher minimums
Depends on your country
Processing time
Payouts take 1-2 business days
Money goes from Stripe to your bank
Your bank may take extra time
How Do I Give Refunds to Members?
The Refund Process
Giving refunds is easy through Stripe. You have full control.
Quick steps:
Log into your Stripe dashboard
Find the payment you want to refund
Click the refund button
Enter the refund amount
Confirm the refund
Full instructions: Check Stripe's refund guide for step-by-step help.
Refund Options
Full refund
Give back all the money
Member paid $50, they get $50 back
Partial refund
Give back some of the money
Member paid $50, you refund $20
They keep access, get $20 back
What Happens After a Refund
For your member:
Money goes back to their card
Takes 5-10 business days
They see it as a credit
For you:
You don't get fees back
Stripe keeps their fee
LaunchPass keeps our fee
You lose the full amount
For your community:
Member may lose access
Depends on your settings
You can manually re-add them
Refund Best Practices
Be clear about your policy
Tell members your refund rules
Put it on your signup page
This prevents confusion
Respond quickly
Answer refund requests fast
Happy members may stay
Quick refunds build trust
Keep records
Note why you gave each refund
Helps you spot patterns
Useful for taxes
Need help? Email [email protected] if you have refund questions.
How Do I Update My Bank Account?
When to Update Your Bank Account
You might need to update your bank info if:
You switched banks
Your account number changed
You want payments in a different account
Your bank closed your account
How to Update Bank Details
Step 1: Log into Stripe
Go to dashboard.stripe.com
Sign in with your account
Step 2: Go to Settings
Click the gear icon
Choose "Business Settings"
Step 3: Find Bank Accounts
Click "Bank accounts and scheduling"
Your current bank shows here
Step 4: Add or Change Bank
Click "Edit" or "Add bank account"
Enter your new bank details
Account number and routing number
Step 5: Verify the Account
Stripe sends two small deposits
Check your bank for these amounts
Enter the amounts in Stripe
This proves you own the account
Full guide: See Stripe's bank update instructions for more help.
Bank Verification Time
First micro-deposits: 1-2 business days
Verification: Enter amounts right away
First payout to new bank: After verification completes
Tip: Keep your old bank active until verification finishes. This prevents payment delays.
How Do I Create Discount Coupons?
What You Need First
Requirements for coupons:
A LaunchPass premium account ($29/month)
A connected Stripe account
Access to your Stripe dashboard
Note: Free LaunchPass accounts cannot use coupons. Upgrade to premium first.
Creating a Coupon in Stripe
Step 1: Log into Stripe
Go to dashboard.stripe.com
Make sure you're in the right account
Step 2: Find Coupons
Click "Products" in the menu
Then click "Coupons"
This shows all your coupons
Step 3: Make a New Coupon
Click the "+" or "New" button
This opens the coupon form
Step 4: Fill in Details
Coupon code:
Make it simple and clear
Example: WELCOME20
Example: SUMMER50
People type this at checkout
Discount amount:
Percentage off (like 20% off)
Fixed amount (like $10 off)
Whole numbers work best
Duration:
Forever: Discount never expires
Once: Works one time per person
Repeating: Works for set number of months
Step 5: Save Your Coupon
Click "Create coupon"
Write down the code
Share it with your members
Enabling Coupons in LaunchPass
After making coupons in Stripe, turn them on in LaunchPass.
Step 1: Go to your signup page
Log into LaunchPass
Find your community page
Click "Edit" on the page
Step 2: Scroll to Premium Features
Look at the bottom of settings
Find "Coupons Enabled"
Turn this switch on
Step 3: Save and Publish
Click save
Click "Republish page"
Your page now accepts coupons
How Members Use Coupons
Your member sees:
Your community signup page
A "Have a coupon code?" link
A box to type the code
An "Apply" button
The new discounted price
The discount applies right away. They see the savings before they pay.
Coupon Best Practices
Make codes memorable
Use simple words
Include the discount amount
SAVE20 is better than CODE1
Set expiration dates
Creates urgency
Prevents old codes from staying active
Easier to track which codes work
Test your coupons
Try the code yourself first
Make sure it works correctly
Check that the right discount shows
Track your results
See which codes people use most
Check this in Stripe dashboard
Make more of what works
Full guide: See our complete coupon tutorial with video walkthrough.
Common Stripe Questions
Can I use Stripe if I live outside the US?
Yes! Stripe works in many countries around the world.
Stripe is available in:
United States
Canada
United Kingdom
European Union countries
Australia
Japan
Singapore
And 40+ other countries
Check if your country works: Visit Stripe's website to see the full list of supported countries.
Different countries may have:
Different fees
Different payout schedules
Different currency options
Different bank requirements
What currencies does Stripe support?
Stripe can accept payments in many currencies.
Popular currencies:
US Dollars (USD)
Euros (EUR)
British Pounds (GBP)
Canadian Dollars (CAD)
Australian Dollars (AUD)
Japanese Yen (JPY)
Your members pay in their currency. Stripe converts it to your currency. You receive money in your bank's currency.
Conversion fees may apply when currency changes happen.
Do I need to fill out tax forms?
Yes, Stripe requires tax information.
US-based creators:
Fill out a W-9 form
Stripe sends this during setup
Required for tax reporting
IRS requirement, not Stripe's choice
International creators:
Fill out a W-8BEN form
Proves you're outside the US
Required for non-US bank accounts
Helps with tax treaties
When to fill it out: Stripe asks for this when you connect your account. Takes 5 minutes.
What if a payment fails?
Sometimes payments don't go through.
Common reasons:
Card was declined
Not enough money in account
Card expired
Bank blocked the charge
What happens:
Member gets an error message
They don't get access
No charge goes through
They can try again
How to help:
Ask them to contact their bank
Try a different card
Check card details are correct
Wait a few hours and retry
How do I handle payment disputes?
Sometimes a member disputes a charge with their bank.
This is called a chargeback.
What happens:
Bank takes the money back
Stripe notifies you
You can respond with proof
Stripe handles the process
How to respond:
Gather proof of service
Show member had access
Provide signup records
Submit through Stripe dashboard
Chargeback fees: Banks charge around $15 per dispute. Stripe passes this cost to you.
Best prevention:
Clear refund policy
Good customer service
Quick response to complaints
Detailed receipts
How long does Stripe account verification take?
Instant verification: Some accounts verify right away
Standard verification: 1-2 business days
Additional review: Up to 1 week for some accounts
Stripe may ask for:
Photo ID
Business documents
Bank statements
Proof of address
This is normal. Stripe does this to keep payments safe.
Stripe Dashboard Overview
What is the Stripe Dashboard?
The Stripe dashboard is your control center for money.
What you can do:
See all payments received
Give refunds
Change payout schedule
Update bank account
Create coupons
Download reports
See customer details
Where to find it: Go to dashboard.stripe.com and log in.
Key Sections to Know
Home
Quick overview
Recent payments
Total balance
Important alerts
Payments
List of all transactions
Filter by date or amount
Search for specific payments
Issue refunds here
Customers
List of all paying members
Contact information
Payment history per person
Subscription status
Products
Your community offerings
Pricing plans
Coupon codes
Product descriptions
Reports
Download payment data
Tax documents
Custom date ranges
Export to spreadsheets
Settings
Bank accounts
Business information
Team member access
Email notifications
Mobile App
Stripe has a mobile app for phones.
Use it to:
Check payments on the go
Give refunds quickly
See your balance
Get instant notifications
Download: Search "Stripe Dashboard" in your app store.
Connecting Stripe to LaunchPass
First-Time Setup
You need:
A LaunchPass account
A community to monetize
10 minutes of time
Step 1: Create Your Community
Set up your Discord, Slack, or Telegram
Make your LaunchPass account
Start your 14-day free trial
Step 2: Create a Signup Page
Go to LaunchPass dashboard
Click "Create invite page"
Set your pricing
Add description
Step 3: Connect Stripe
Click "Connect with Stripe"
Sign in to Stripe (or create account)
Allow LaunchPass to connect
Add your bank information
Step 4: Start Accepting Payments
Publish your page
Share the link
Receive your first payment
Wait 7 days for first payout
If You Already Have a Stripe Account
Good news: You can use your existing Stripe account.
During setup:
Click "Connect with Stripe"
Sign in to your existing account
Choose which account to connect
Approve the connection
You're done!
Your existing Stripe data stays separate. LaunchPass only sees payments from your community.
Troubleshooting Common Issues
"I can't connect my Stripe account"
Try these fixes:
Check your browser
Clear cookies and cache
Try a different browser
Disable ad blockers
Allow pop-ups for LaunchPass
Check your Stripe account
Make sure you can log in
Verify your email with Stripe
Complete any pending verifications
Check for Stripe error messages
Still stuck? Email [email protected] with:
Screenshot of the error
Your LaunchPass email
Your Stripe account email
"My payout didn't arrive"
Check these things:
Verify the payout date
Log into Stripe dashboard
Check "Balance" section
See when payout was scheduled
Remember 1-2 day processing time
Check your bank details
Make sure bank info is correct
Verify account is active
Check for typos in account number
Contact your bank to confirm
Check for holds
Some payouts have holds
Security reviews can delay payment
Large amounts may need approval
Stripe emails you about holds
Need help? Contact Stripe support for payout issues. They can track your specific payment.
"A member says their payment failed"
Help them fix it:
Ask them to check:
Card expiration date
Available balance
Billing zip code matches card
Card allows online purchases
Have them try:
A different card
Waiting an hour and retrying
Contacting their bank
Using a different browser
You can check:
Stripe dashboard for failed payment
Error message details
If their email is correct
If they're blocked somehow
Common fixes work in 90% of cases. Most payment failures are simple card issues.
"I gave a refund but member still has access"
This is normal in some cases.
LaunchPass doesn't always auto-remove members after refunds. This depends on your settings.
To remove them:
Go to your community platform
Find the member
End their subscription in Stripe
Getting More Help
When to Contact LaunchPass Support
We can help with:
LaunchPass account issues
Community setup questions
Integration problems
Feature requests
Billing questions about LaunchPass fees
Technical bugs
Email us: [email protected]
Include in your message:
Your LaunchPass email
Your community name
Screenshots if relevant
What you already tried
Response time: Usually within 24 hours on business days.
When to Contact Stripe Support
They can help with:
Stripe account verification
Payout problems
Payment disputes
Tax form questions
Stripe fees questions
Bank connection issues
How to reach them:
Email through dashboard
Live chat in dashboard
Phone support for some accounts
Helpful Resources
LaunchPass Help Center:
Stripe Resources:
Quick Reference Guide
Key Numbers to Remember
LaunchPass monthly fee: $29
LaunchPass transaction fee: 3.5%
Stripe standard fee: 2.9% + 30¢
First payout wait: 7 days
Regular payout time: 1-2 business days
Refund processing: 5-10 days
Important Links
Stripe Dashboard: dashboard.stripe.com
Support Email: [email protected]
Stripe Support: support.stripe.com
Quick Troubleshooting
Payment failed? → Check card details and try again
No payout? → Check Stripe dashboard for schedule
Need refund? → Process through Stripe dashboard
Can't connect? → Clear browser and try again
Bank issues? → Update in Stripe settings
Coupon not working? → Verify it's enabled in LaunchPass