What Happens When You Delete a Page
Your Members Stay Safe
Deleting a page does NOT cancel subscriptions. Here's what happens:
Members keep paying through Stripe
Members keep access to your Discord, Slack, or Telegram
Subscriptions continue until members cancel
Payment history stays in your Stripe account
Member roles stay in your community
What Actually Gets Deleted
Only these things go away:
The signup page URL (people can't join anymore)
Page settings and customization
The page listing in your dashboard
Important: New people cannot sign up after you delete the page.
Before You Delete: Important Checklist
Follow these steps BEFORE you click delete:
β Export Your Member List
You need this for your records. Here's how:
Go to your LaunchPass dashboard
Click the Settings tab at the top
Find Email & Social Marketing section
Click Download or Download grouped
Two export options:
Download: Shows each subscription (one person subbed to 3 offers = 3 rows)
Download grouped: Shows each person once (combines all their subs into one row)
The file downloads as a CSV. It has all member emails.
β Check Your Stripe Dashboard
Your payment records live in Stripe, not LaunchPass. Make sure you can access:
Go to dashboard.stripe.com
Check Customers section
Verify you see your subscriber list
Note: This stays even after deleting the page
β Tell Your Members (Optional)
If you're closing signups, consider telling your members:
Post in your welcome channel
Send an email update
Explain what's changing (or not changing)
β Screenshot Your Settings
Save these for your records:
Page pricing
Page description
Role assignments
Custom URL
Coupon codes
You might need these if you recreate the page later.
How to Delete Your Page (Step-by-Step)
Quick Steps
Log in to your LaunchPass dashboard
Find the page you want to delete
Click Edit next to that page
Scroll to the lower left corner
Click the delete button
Confirm the deletion
Detailed Walkthrough
Step 1: Open Your Dashboard
Go to your LaunchPass admin dashboard. You'll see all your pages listed.
Step 2: Find the Right Page
Look for the page name you want to delete. Each page shows:
Offer name
Platform (Discord, Slack, or Telegram icon)
Edit button
Step 3: Click Edit
Click the Edit button next to your page. This opens the page settings.
Step 4: Locate the Delete Button
Scroll to the bottom left corner. You'll see a delete button.
Step 5: Delete the Page
Click delete. A message will ask you to confirm. Click to confirm.
Step 6: Verify It's Gone
Check your dashboard. The page should no longer appear in your list.
What If I Delete By Accident?
You Can't Undo Delete
LaunchPass doesn't have an "undo" button. Once deleted, the page is gone.
But Your Members Are Fine
Remember: Your members still have access. Their payments still work. Nothing breaks for them.
Recreate the Page
You can make a new page anytime:
Click Create Page in dashboard
Fill in the same details you had before
Connect to the same Discord/Slack/Telegram
Set the same pricing
Important: The URL will be different. Update your links everywhere.
Get Help
If you need your old settings back, contact us:
Email: [email protected]
Include: Your business name and deleted page name
We can help: Share what settings we have on file
Alternatives to Deleting Your Page
Don't delete if you just want to make changes. Try these instead:
Option 1: Pause New Signups
Can't pause directly, but you can:
Change price to $999,999 (stops new joins)
Add note: "Signups currently closed"
Keep existing members active
Option 2: Edit Your Existing Page
Change anything without deleting:
Pricing
Description
Images
Welcome message
Role names
Click Edit to update these anytime.
Option 3: Create a New Tier
Keep the old page. Add a new one:
Different pricing
Different access level
Same community
Let members choose
This gives you more options without losing the old page.
Option 4: Archive in Your Mind
You don't have to delete. Just:
Stop sharing the link
Keep it for existing members
No new signups happen naturally
The page sits there, but nobody new joins.
Common Reasons to Delete a Page
Good Reasons to Delete
Delete your page when:
You're shutting down that community permanently
You made a test page and don't need it
You're moving to a different platform entirely
You have duplicate pages by mistake
Roles got messed up and won't fix (delete and recreate)
Bad Reasons to Delete
DON'T delete if you just want to:
Change the price (use Edit instead)
Update the description (use Edit instead)
Pause signups temporarily (change price to high number)
Fix a small issue (contact support first)
Moving platforms (Hide instead, you may decide you wish to come back later)
Rule of thumb: Only delete if you never want that exact page again.
After You Delete: What to Do Next
Keep Monitoring Stripe
Your members still pay through Stripe. Check it weekly:
Log in to dashboard.stripe.com
Go to Customers section
See who's still subscribed
Process refunds if needed (under Payments)
Manage Existing Members
They still have access. You can:
Manually remove from Discord/Slack/Telegram
Let subscriptions run until members cancel
Issue refunds through Stripe dashboard
Note: LaunchPass won't auto-kick them anymore since the page is gone.
Update Your Links
If you shared the signup link anywhere, update it:
Website
Social media bios
Email signatures
Promotional materials
Old links will show an error now.
Contact Active Members
Let them know what's happening:
"Signups are closed"
"You keep access as long as you're subscribed"
"Cancel anytime through the Customer Portal"
Give them the portal link: launchpass.com/portal
Special Cases
What About Lifetime Members?
Deleting a page does NOT remove lifetime access. They stay in forever.
What If I Have Multiple Tiers?
Delete each page separately. Each tier is its own page.
Example:
Bronze tier page
Silver tier page
Gold tier page
Delete only the ones you want gone. Keep the others.
What About Free Pages?
Same process. Click Edit, then delete. Free members keep access until you manually remove them.
Can I Delete a Page That Has Members?
Yes. The page deletes. The members stay subscribed. No problems happen, other than no one else can signup and you can't see your analytics anymore.
Quick Stats: Page Deletion
Question | Answer |
Do members lose access? | No |
Do subscriptions cancel? | No |
Can I undo delete? | No |
Can I export members? | Yes (before deleting) |
Time to delete | 30 seconds or less |
Cost to delete | Free |
Can I recreate? | Yes (new URL, but you lose all analytics) |
Decision Framework: Should I Delete?
Delete If:
β
You're closing that community forever
β
It's a test page you don't need
β
You're starting completely fresh
β
Roles are broken and won't fix
β
You have duplicate pages
Don't Delete If:
β You just want to change pricing
β You want to pause signups temporarily
β You might want it again later
β You're unsure what will happen
β You haven't exported members yet
Still not sure? Email [email protected] with your situation. We'll help you decide.
Common Questions
Can I recover a deleted page?
No. Once deleted, it's gone. But you can create a new page with the same settings. The URL will be different though.
Will my members get a notification?
No. Nothing changes for them. They keep access. Payments keep working.
How do I cancel member subscriptions?
You can't do this from LaunchPass after deleting. Options:
Cancel them from your LaunchPass dashboard/Stripe
Issue refunds through Stripe dashboard
Manually remove them from your community
Wait for them to cancel via Customer Portal
What if I delete the wrong page?
Contact [email protected] immediately. Include:
Your business name
Which page you deleted
When you deleted it
We can share what settings we have and help you rebuild it.
Can members still access the Customer Portal?
Yes. They manage subscriptions there even after you delete the page. They can:
Update payment info
Cancel subscription
View payment history
Portal link: launchpass.com/portal
Do I need to do anything in Discord/Slack/Telegram?
No. The platform connection stays. Your bot stays. Roles stay. Everything keeps working for current members.
How do I stop new signups without deleting?
You can either simply hide the page, enable waitlist, or if you're feeling funny, you can change your price to $999,999. New people won't join. Existing members keep their old price.
Can I delete multiple pages at once?
No. Delete each page one by one. Each page has its own Edit and delete button.
Need Help?
Before You Delete
Email us if you're not sure: [email protected]
Tell us:
What you're trying to do
Why you want to delete the page
What you're worried about
We respond in 24 hours or less.
After You Delete
Having issues? Contact [email protected]
Include:
Your business name
Page name you deleted
What's not working
Screenshots of any errors
We'll help you fix it fast.
Live Chat Support
Click the blue rocket icon in the bottom right of your dashboard for instant help.
Related Resources
Member Management
Exporting member lists for marketing
Processing refunds through Stripe
Managing roles in Discord, Slack, Telegram
Page Editing
How to update page pricing
Changing page descriptions
Adding custom images
Stripe Dashboard
Viewing your payment history
Managing customer subscriptions
Setting up payout schedules
For more guides, visit help.launchpass.com
