TL;DR: Go to LaunchPass Settings > Email & Social Marketing > Download emails. Choose "Download" (duplicates per offer) or "Download grouped" (one email per member). Upload to Mailchimp, Meta Ads, Google Ads, or other platforms. Create targeted campaigns.
Why Export Member Emails?
What You Can Do With Your Email List
Your LaunchPass member emails are valuable for marketing. You can use them to:
Email marketing:
Send updates about new content
Announce special offers
Re-engage inactive members
Build loyalty with newsletters
Share community news
Advertising:
Create ads on Meta (Facebook/Instagram) targeting your members
Show ads on Google to people who joined your community
Reach members on TikTok and Twitter
Find new people similar to your members
Why it works:
Your members already trust you
They've paid to join (high-intent audience)
They chose to be part of your community
They're more likely to buy or engage again
Legal Requirements (Important)
Before exporting and using emails:
You own your member data - Members gave you permission to contact them
Follow platform rules - Each platform has policies about how to use lists
Respect member choice - Only send to people who agreed to receive emails
Include unsubscribe option - Give members a way to opt out
Follow GDPR/CCPA - If members are in EU or California, follow privacy laws
Be honest - Don't mislead people about who you are or what you're offering
Step 1: Export Your Member Emails From LaunchPass
Accessing the Export Tool
Follow these steps:
Log into LaunchPass with your admin account
Click Settings (usually in the top right menu)
Find Email & Social Marketing (look for this option)
You'll see the export options
If you can't find "Email & Social Marketing," contact [email protected] and describe where you're looking.
Choose Your Download Type
You have two export options. Pick the right one:
Option 1: "Download"
Use this if: You want every subscription listed separately
What it does:
Exports one row per membership
If member has 2 memberships, they appear twice
Shows which specific membership they have
Example:
Member Jane has monthly + annual membership
Download creates 2 rows for Jane
One says "Jane - Monthly"
One says "Jane - Annual"
When to use:
You want separate campaigns for each membership type
You need to know which offer each person subscribed to
You're targeting specific membership tiers
Option 2: "Download Grouped"
Use this if: You want one row per member (most people choose this)
What it does:
Combines multiple memberships into one row
One row = one member (no duplicates)
Ignores which specific memberships they have
Example:
Member Jane has monthly + annual membership
Download grouped creates 1 row for Jane
Shows Jane's email once
When to use:
You want a simple email list
You don't need to know membership details
You're creating general member campaigns
You prefer cleaner data without duplicates
Export Your File
Choose your option (Download or Download grouped)
Click the button
File downloads to your computer (CSV format)
Save it somewhere safe where you can find it
The file is usually named something like "launchpass_members.csv"
Understanding Your CSV File
What's in Your Export
Your CSV file contains:
Member email addresses
Join date
Membership status (active, canceled, etc.)
Subscription type (if using "Download")
Any other data you track in LaunchPass
How to Check the File
On Windows:
Find the file on your computer
Right-click it
Select "Open with"
Choose Excel or Google Sheets
You'll see the data in rows and columns
On Mac:
Find the file
Double-click it
Opens in Excel or Sheets automatically
Important: The first row should be headers (column names like "Email," "Join Date"). Don't delete this row. Platforms need it to understand your data.
Formatting Requirements
All platforms need your CSV file formatted correctly:
✅ Has header row (first row contains column names) ✅ Email column labeled "Email" (exact spelling matters) ✅ No blank rows in the middle ✅ Clean data (no extra spaces, special characters) ✅ Valid emails (real email addresses, not "test@test" or misspelled)
If your file is messy, clean it first:
Delete any blank rows
Fix obvious email typos
Remove test accounts
Check for duplicate emails
Email Marketing Platforms
Choose one of these platforms to send emails to your members.
Mailchimp
Best for: Beginners, free tier available, easy to use
Cost: Free for up to 500 contacts, paid plans start at $20/month
Steps to upload:
Log into Mailchimp at https://mailchimp.com
Click Audience in the left menu
Select your audience (if you have multiple)
Click Manage Audience → Import contacts
Choose "Upload a file" and click Continue
Click Browse and select your CSV from your computer
Mailchimp matches columns automatically
Verify Email column says "Email Address"
If wrong, click to fix it
Click Finalize Import
Add tags (optional, helps organize)
Review and click Import
Done! Now create campaigns targeting this audience
Pro tips:
Segment your list by membership type
Tag your members for easy filtering
Clean data = better delivery
Test email before sending to all
Full Mailchimp guide: https://mailchimp.com/help/import-contacts-mailchimp/
Constant Contact
Best for: Small businesses, customer support
Cost: Free trial, paid plans start at $20/month
Steps to upload:
Log into Constant Contact at https://constantcontact.com
Click Contacts in the top menu
Click Add Contacts
Select Upload from file
Click Choose a file and select your CSV
Constant Contact shows mapping
Make sure Email column is mapped to "Email"
Adjust if needed
Click Continue
Choose which list(s) to add contacts to
Click Upload
Review and click Done
Done! Create campaigns targeting this list
Pro tips:
Use lists to organize members
Add tags for segmentation
Constant Contact has built-in automation
Test first before sending
Full Constant Contact guide: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/33113-Import-a-List-of-Contacts-into-Constant-Contact-from-a-File-or-Spreadsheet
AWeber
Best for: Small creators, automation features
Cost: Free for 1 subscriber, paid plans start at $25/month
Steps to upload:
Log into AWeber at https://aweber.com
Click Subscribers in the top menu
Click Add Subscribers
Select Import Multiple Subscribers
Click Browse and select your CSV
AWeber shows mapping
Verify Email column maps to "Email"
Fix if needed
Click Next
Choose which list(s) to add to
Click Next
Review and click Finish Import
Done! You can now email these members
Pro tips:
AWeber has strong automation tools
Use follow-up sequences
Tag subscribers for organization
Test deliverability with small batch
Full AWeber guide: https://help.aweber.com/hc/en-us/articles/204028626-How-do-I-import-a-list-of-subscribers
SendGrid
Best for: Developers, high-volume sending
Cost: Free for up to 100 emails/day, paid plans start at $9.95/month
Steps to upload:
Log into SendGrid at https://sendgrid.com
Click Marketing in the left menu
Click Contacts under Marketing Campaigns
Click Add Contacts
Select Upload CSV
Click Upload CSV and choose your file
SendGrid shows mapping
Ensure Email is mapped to "Email"
Fix if wrong
Click Next
Choose which list(s) to add to
Click Next
Review and click Upload
Done! Ready to send campaigns
Pro tips:
SendGrid integrates with many apps
Good for technical users
Detailed analytics available
Great deliverability
Full SendGrid guide: https://www.twilio.com/docs/sendgrid/ui/managing-contacts/create-and-manage-contacts#upload-a-csv
Ad Platforms
Use these platforms to show ads to your members or find similar people.
Meta Ads (Facebook & Instagram)
Best for: Reaching members on Facebook and Instagram
Cost: You set the budget (minimum varies, usually $5-10/day)
What you'll do:
Create a "Custom Audience" from your member list
Create ads targeting this audience
Optionally, find similar people ("Lookalike Audience")
Steps to upload:
Log into Facebook Business Manager at https://business.facebook.com
Click All Tools (grid icon, top-left)
Click Audiences under Advertise
Click Create Audience
Select Custom Audience
Choose Customer List
Click Add customers from file
Click Upload File
Select your CSV from your computer
Meta shows mapping
Verify Email maps to "Email"
Fix if wrong
Click Upload & Create
Name your audience (e.g., "My Community Members")
Click Create Audience
Done! Use this in your next ad campaign
When creating ads:
Go to Ads Manager
Create new campaign
In targeting, select this Custom Audience
Set budget and schedule
Create ad creative
Launch
Pro tips:
Clean email list = better matching
Use Lookalike Audiences to find new customers
Test different ads to same audience
Track who clicks and buys
Full Meta guide: https://www.facebook.com/business/help/170456843145568
TikTok Ads Manager
Best for: Reaching younger audiences on TikTok
Cost: Minimum budget usually $5/day
Steps to upload:
Log into TikTok Ads Manager at https://ads.tiktok.com
Click Assets in the top menu
Select Audiences from dropdown
Click Create Audience
Select Customer File
Click Upload
Choose your CSV file
TikTok shows mapping
Verify Email maps correctly
Fix if needed
Click Next
Name your audience (e.g., "My Members")
Click Create
Review and click Confirm
Done! Ready to use in TikTok ads
When creating ads:
Go to Campaign section
Create new campaign
Select this audience in targeting
Choose your objective (awareness, traffic, conversions)
Set budget
Create ad creative
Launch
Pro tips:
TikTok audiences perform well for younger demographics
Test different creative styles
Video content performs best
Start small and scale what works
Full TikTok guide: https://ads.tiktok.com/help/article/customer-file
Twitter Ads Manager (X)
Best for: Reaching professionals, news-focused audiences
Cost: Minimum budget varies, usually $10/day
Steps to upload:
Log into Twitter Ads Manager at https://ads.twitter.com
Click Tools in top menu
Select Audience Manager from dropdown
Click Create new audience
Select Upload your own files
Click Upload files
Choose your CSV file
Twitter shows mapping
Verify Email is correct
Fix if wrong
Click Next
Name your audience (e.g., "My Community")
Click Create
Review and click Next
Done! Use in Twitter ads
When creating ads:
Go to Campaigns
Create new campaign
Select this audience
Choose campaign type
Set budget and schedule
Write ad copy/creative
Launch
Pro tips:
Twitter works well for B2B and professional audiences
Text and link previews work best
Engagement rate matters more than impressions
Monitor for quality interactions
Full Twitter guide: https://business.x.com/en/help/campaign-setup/campaign-targeting/custom-audiences/lists.html
Google Ads
Best for: Reaching people searching on Google
Cost: You set budget (minimum usually $5/day)
What happens:
Google matches your emails to Google accounts
Creates a "Customer Match" audience
Shows ads on Google Search, YouTube, Gmail
Steps to upload:
Log into Google Ads at https://ads.google.com
Click Tools & Settings (wrench icon, left menu)
Click Audience Manager under Shared Library
Click Audience lists tab
Click + button
Select Customer list
Click Upload
Choose your CSV file
Google shows mapping
Column headers must be: Email, First Name, Last Name (if available)
Verify Email is there
Fix if wrong
Click Next
Set Membership Duration (how long audience remembers users)
30 days = remember for 30 days then remove
Choose what makes sense
Agree to terms
Name your audience (e.g., "My Community Members")
Click Upload and create
Review and click Next
Done! Ready for Google Ads
When creating ads:
Go to Campaigns
Create new campaign
Choose Search, YouTube, or Display network
In targeting, select this Customer List audience
Set budget and bids
Write ads (headlines, descriptions)
Launch
Pro tips:
Google is excellent for reaching people actively searching
Higher quality email list = better matching
Bid more aggressively (these are warm leads)
Track conversions carefully
Full Google guide: https://support.google.com/google-ads/answer/6276125
Common Questions
How often can I export member emails?
As often as you want. There's no limit. You can export:
Every day to get new members
Weekly to update platforms
Monthly for campaigns
Best practice: Export when you have new members or changes.
Can I export inactive members?
Yes, but maybe don't. Your export probably includes:
Active members (currently subscribed)
Inactive members (canceled subscription)
Maybe past members
Before uploading:
Open your CSV in Excel
Check what's included
Delete canceled/inactive if you only want active
Then upload to platforms
Contact [email protected] to learn what your export includes exactly.
Do my members know I'm exporting their emails?
They should. Best practice:
Include this in your terms of service
Mention it in your privacy policy
Tell members when they join
Example: "We may use your email for marketing campaigns"
Members expect this, but transparency builds trust.
Can I export specific member segments?
Currently: LaunchPass exports all or grouped all.
If you need: Only members who joined in last 30 days, or only annual subscribers, etc., contact [email protected]. They might have options.
What's the best platform to use?
Depends on your goal:
Goal | Best Platform |
Email newsletters | Mailchimp or Constant Contact |
Facebook/Instagram ads | Meta Ads Manager |
Google Search ads | Google Ads |
YouTube ads | Google Ads |
TikTok video ads | TikTok Ads Manager |
Twitter/professional reach | Twitter Ads Manager |
Complex automation | AWeber or SendGrid |
High-volume sending | SendGrid |
Beginner-friendly | Mailchimp |
Pro tip: Start with one platform. Master it. Then add more as you grow.
How many emails can I export?
Unlimited. LaunchPass has no cap on exports. Export as many members as you have.
The platform you upload to might have limits (Mailchimp free tier = 500 contacts, etc.), so check theirs.
Can I update my email list regularly?
Yes. You can:
Export new member list
Upload to same platform (platforms usually handle duplicates)
Or create a new audience with updated list
Different platforms handle updates differently. Check their documentation.
Do I need to get permission first?
Legally, yes. Members should have agreed that you'd use their emails for marketing.
Check your:
Terms of service
Privacy policy
Signup form
If you never asked, consider emailing members to ask permission before uploading to ad platforms.
For questions about compliance, contact [email protected].
Can I combine lists from multiple LaunchPass communities?
Not directly in LaunchPass. But you can:
Export each community
Open both CSVs in Excel
Combine them (remove duplicates)
Upload combined list
Or combine in the platform itself (most support multiple uploads).
What if my export fails?
Try this:
Wait 5 minutes and try again
Use different web browser
Use smaller export if available
Contact [email protected] with details
Include: error message (if any), how many members, when you tried, what platform you use.
Best Practices for Email List Management
Keep Your Data Clean
Before uploading:
Remove obvious spam/test accounts
Fix typos in email addresses
Delete duplicates
Remove unsubscribe requests
Why: Bad data = failed delivery, platform penalties, wasted budget
Segment Your Audience
Don't send the same message to everyone.
Create groups:
By membership type (monthly vs. annual)
By how long they've been members
By engagement level (active vs. inactive)
By interests
Better targeting = better results
Start Small
Test before going big:
Export list
Upload to platform
Send test campaign to small segment (100-500 people)
Check open rate, click rate
Fix what's not working
Scale up
Monitor Results
Track what works:
Open rates (people opening emails)
Click rates (people clicking links)
Conversion rates (people buying/signing up)
Unsubscribe rates (people leaving)
If unsubscribe rate is high, your email might not be relevant.
Respect Your Members
Don't abuse their trust:
Don't spam them with daily emails
Send relevant content they care about
Make it easy to unsubscribe
Respect "no" quickly
Never sell their emails to third parties
Good email builds loyalty. Bad email damages relationships.
Comply With Laws
GDPR (if members in EU):
You need consent to email
Provide easy unsubscribe
Honor deletion requests within 30 days
CCPA (if members in California):
Similar rules about consent
Must honor opt-out
Disclose practices
CAN-SPAM (if members in US):
Include your physical address in emails
Honor unsubscribe within 10 days
Don't mislead with subject lines
When in doubt, contact [email protected] or consult a lawyer.
Troubleshooting
Upload Says "Invalid File Format"
Try this:
Make sure file is CSV (not Excel .xlsx)
Open CSV in Excel/Sheets
Verify header row exists
Save and try uploading again
If still fails, export again from LaunchPass
Upload Says "No Valid Emails Found"
The problem: Platform can't find email column
Fix:
Open your CSV in Excel
Check that first column is labeled "Email" (exact spelling)
Verify emails look real (not "test@test")
Save and try uploading again
Match Rate is Very Low (Ads)
This means: Google/Meta couldn't match many of your emails to users
Possible reasons:
Emails are outdated
Emails are misspelled
Wrong email column uploaded
People using different emails on Google/Meta
Fix:
Clean your data (remove obviously wrong emails)
Re-export and upload again
Start small campaign to test
Can't Find My List After Uploading
This happens on some platforms:
Refresh the page
Log out and log back in
Check different tabs/sections
Try searching for audience by name
If still missing, recreate or contact platform support.
Related Resources
Need Help?
Have questions about exporting or using your member list?
Email LaunchPass support: [email protected]
Response time: Usually within 24 hours
We can help with:
Troubleshooting export problems
Understanding what data is exported
Compliance and legal questions
Technical issues with upload
For platform-specific help:
Mailchimp issues → Mailchimp support
Meta ads issues → Meta Business Help Center
Google Ads issues → Google Ads support