How Discord Admins Get Member Email and Username Information

Using LaunchPass commands in the #launchpass channel in Discord, you can retrieve:

Why admins need this:

Privacy note: Only YOU (admins) can see this information. Members can't use these commands.

Before you can use commands, create a private admin channel:

Step 1: Create new channel

Step 2: Set permissions

Result: Only admins can see and use the #launchpass channel.

Why private? Keeps sensitive member data secure. Only admins should access.

Good news: The LaunchPass bot is automatically added to your server when you connect Discord to LaunchPass.

You don't need to:

It just works: The bot has access to your #launchpass channel and is ready to use.

Find a member's information using three different methods:

If you have the member's email:

In your #launchpass channel, type:

The bot will reply with:

Use this when:

If you know their Discord username:

In your #launchpass channel, type:

Replace MemberName#1234 with their actual Discord username.

The bot will reply with:

Use this when:

If you have their Discord ID:

In your #launchpass channel, type:

Replace the number with their actual Discord ID.

The bot will reply with:

Use this when:

Scenario: A member messages you: "What email did I sign up with?"

What you do:

Total time: 30 seconds

Scenario: A member says they can't access the community.

What you do:

What you provide to support:

Scenario: Someone claims they paid for access but you want to verify.

What you do:

Sometimes members need their email changed:

Update a member's email address:

In your #launchpass channel, type:

Replace with actual emails:

The bot will confirm:

What gets updated:

Scenario: Member signed up as "[email protected]" (typo - should be gmail)

What you do:

Time: 1 minute

✅ Verify the new email - Make sure they actually want this change

✅ Confirm they gave permission - Only change with their approval

✅ Use correct format - Old email first, new email second

✅ Double-check spelling - Typos in commands cause issues

✅ Document the change - Keep notes why you made it

❌ Don't change emails without asking - Always get permission first

❌ Don't guess spellings - Verify exact email addresses

❌ Don't change just because - Only when there's a reason

By default, when a member's subscription ends:

This is the default behavior. For most communities, this works fine.

If you prefer NOT to kick members:

To remove instead of kick, use:

In your #launchpass channel, type:

The bot will reply:

What changes:

To go back to kicking members:

In your #launchpass channel, type:

The bot will reply:

What changes:

Kick on Cancel (default):

Don't Kick (keep roles removed):

Most communities use: Kick on Cancel (default). It's cleaner and clearer.

Here are all the commands you can use in #launchpass:

Why this happens:

What to do:

Why this happens:

What to do:

Why this happens:

What to do:

Can this be reversed?

Usually yes, but contact LaunchPass support immediately.

What to do:

Don't try to fix it yourself. Let support handle it.

✅ Only in #launchpass channel - Keep admin data secure

✅ Verify before acting - Double-check info before using

✅ Get permission for changes - Ask members before updating email

✅ Document changes - Keep notes of what you updated

✅ Don't share info publicly - Info you get is sensitive

✅ Contact support if unsure - Better safe than sorry

✅ Keep #launchpass private - Only admins should access

✅ Don't share member emails publicly - This is private data

✅ Don't use whois for wrong reasons - Only for legitimate admin needs

✅ Respect member information - Treat it confidentially

✅ Follow your privacy policy - Be transparent with members

✅ Only share when necessary - With support or for legitimate reasons

✅ Keep records of any email changes

✅ Document the reason (typo, member request, etc.)

✅ Have audit trail for accountability

✅ Note the date of changes

✅ Store securely - Don't leave notes lying around

✅ Create #launchpass channel (private, admin-only)

✅ Use whois command to look up members by email/username/ID

✅ Bot returns email, Discord ID, username, activation code

✅ Use updateUserEmail to change member email addresses

✅ dontKickOnCancel removes roles instead of kicking

✅ kickOnCancel returns to default (kicking on cancellation)

✅ Commands are instant - Get member info in seconds

✅ Keep #launchpass private - Admin data only

✅ Only use for legitimate purposes - Respect member privacy

✅ Contact support if something goes wrong

Have questions about looking up member information?

Email LaunchPass support: [email protected]

We can help with:

For Discord-specific help:

Response time: Usually within 24 hours