Last updated: September 26, 2024
Your Complete Guide to Managing Subscriptions
Take control of your LaunchPass memberships with our easy-to-use Customer Portal. Update payment methods, change plans, or cancel anytime - all in one place.
Accessing the Customer Portal
Log In to Your Account
Visit LaunchPass
Click "Log In" in the top right corner
Enter your email and password
View Your Subscriptions
Click on your profile picture
Select "My Subscriptions" from the dropdown menu
You'll see a list of all your active subscriptions
Updating Your Payment Method
For Individual Subscriptions:
Go to "My Subscriptions"
Find the subscription you want to update
Click "Manage" next to it
Select "Update Payment Method"
Enter your new card details
Click "Save"
For Multiple Subscriptions:
Go to "Billing" in your account settings
Select "Payment Methods"
Update your default payment method
This will update all subscriptions using this payment method
Changing Your Subscription Plan
Go to "My Subscriptions"
Find the subscription you want to change
Click "Change Plan" or "Upgrade/Downgrade"
Select your new plan
Review the changes
Click "Confirm" to update your subscription
Note: Some changes might take effect at the start of your next billing cycle.
Canceling a Subscription
Go to "My Subscriptions"
Find the subscription you want to cancel
Click "Manage" and then "Cancel Subscription"
Select a reason for cancellation (optional)
Follow the prompts to confirm
Important:
You'll maintain access until the end of your current billing period
No partial refunds are provided for unused time
You can resubscribe at any time
Troubleshooting Common Issues
"I Can't Log In"
Use the "Forgot Password" link to reset your password
Check that you're using the correct email address
Try a different web browser or device
"Update Payment Method Not Working"
Ensure all card details are entered correctly
Check with your bank for any restrictions
Try a different payment method
"Subscription Still Active After Cancellation"
Check the end date on your subscription
Contact support if you believe this is an error
Verify you canceled the correct subscription
"I Was Charged After Canceling"
Check the cancellation confirmation email
Contact support with your details if you believe this is an error
Need Help?
If you're experiencing any issues:
Contact the Community Owner through LaunchPass
Reach Out to LaunchPass Support:
Email: [email protected]
When contacting support, please include:
The email address on your account
The name of the community/subscription
Screenshots of any error messages