How to Change Your Email Address
To update the email address associated with your LaunchPass account, please follow these steps:
Contact Our Support Team at
[email protected]with the following information:The name of the community/group you joined
Last 4 digits of your payment card
Your current email address
The new email address you'd like to use
Check Your New Email Inbox for a confirmation message from LaunchPass with updated login instructions.
Verify Your New Email by following the instructions in the confirmation email.
What to Expect
Processing Time: Email change requests are typically processed within 1 business day, once you get a human response.
Confirmation: You'll receive a confirmation email at your new address once the change is complete.
Access: Use your new email address to log in to LaunchPass after receiving confirmation.
Common Questions
How long does it take to update my email?
Email changes are typically processed within 1 business day. You'll receive a confirmation once complete.
Will this affect my subscriptions?
No, all your active subscriptions and community memberships will remain unchanged.
What if I don't receive the confirmation email?
Check your spam/junk folder
Ensure you provided the correct email address
Contact support if you don't receive the email within 24 hours
I can't access my old email. Can I still update it?
Yes, please include this information in your support request. We may ask for additional verification.
Future Updates
We're working on adding self-service email updates to your dashboard. Until then, please follow the process above to update your email address.
Need Help?
If you have any questions or need assistance:
Email: [email protected]
Response Time: Typically within 24 hours