How to Cancel Member Subscriptions and Recurring Payments on LaunchPass
Managing subscriptions on LaunchPass requires careful attention to ensure that members are no longer charged after you decide to cancel a subscription or delete a package. Simply deleting a sign-up page or package does not automatically stop your members from being billed. Follow the steps below to properly manage subscriptions and prevent unwanted recurring charges on your members' accounts.
Key Considerations Before Canceling Subscriptions
Deleting a sign-up page does not cancel subscriptions: If you remove your invite page link or package, members who signed up previously will still be charged for their subscription. You must manually cancel their subscriptions to stop further charges.
Action is required in Stripe: All subscription cancellations for members must be completed through your Stripe account, the payment processor used by LaunchPass.
Step-by-Step Guide to Canceling a Subscription in Stripe
Log into Stripe: Access your Stripe account using your credentials.
Search for the member: Use the search box to look up the member’s email address associated with the subscription.
Cancel the subscription: Once you locate the member’s details, click on the "Cancel Subscription" option.
Select the cancellation timing: Stripe will prompt you to decide whether to cancel the subscription immediately or at the end of the current billing period. Choose the option that best fits your scenario.
By following these steps, you can ensure that your members are no longer billed for subscriptions after they are canceled.
Related Topics
Understanding Stripe’s role in LaunchPass subscription management
How to delete a sign-up page on LaunchPass
Managing membership billing and refunds