Guide to Gathering and Submitting Evidence for LaunchPass Payment Disputes
When handling payment or subscription disputes, providing comprehensive evidence can significantly improve the chances of a favorable resolution. This guide covers how to gather evidence using LaunchPass tools and what types of supporting documents are most effective.
Why is Evidence Important in Disputes?
Evidence plays a central role in demonstrating that the customer agreed to the terms of purchase, received the service, and was informed about refund and cancellation policies. Clear and well-documented evidence helps explain your position to the customer’s bank.
Steps to Gather Evidence
1. Use LaunchPass Tools for Evidence Collection
LaunchPass offers server logs and dashboard tools to streamline evidence collection:
#launchpass Channel Logs: Check the #launchpass channel logs to find proof of when a customer joined your community and agreed to the terms and conditions. These logs can serve as a digital signature.
LaunchPass Dashboard: Locate the customer’s profile within the Members list on the dashboard. From there, access purchase event records, including transaction dates.
2. Assemble Relevant Documentation
When disputing a payment, include the following types of evidence:
Receipt or Invoice: Provide a copy of the customer’s receipt to confirm the purchase. You can find receipts under 'Receipt History' in your payment page.
Customer Communication Records: Include any email or chat exchanges that show attempts to resolve the issue or confirm delivery of the service.
Terms and Conditions Acceptance: Submit a screenshot of your LaunchPass signup page or Discord logs where the customer accepted your terms.
Refund Policy: Attach your business’s Refund & Cancellation Policy to clarify your dispute resolution terms.
Customer Signature Screen: Any images or digital records of the customer’s signature, if available, can be highly effective.
LaunchPass-Specific Advantages
LaunchPass allows you to collect records that align directly with common dispute requirements. Combining these records into a coherent case improves clarity and persuasiveness during the review process.
External Resources
Reviewing payment processor guides, such as Stripe's dispute response documentation, can provide additional insights into presenting your case effectively.
Conclusion
Gathering robust evidence is crucial to proving your case in disputes. By leveraging LaunchPass tools and assembling the recommended documents, you can build a strong evidentiary record to resolve customer disputes efficiently. If you encounter any challenges during this process, reach out to the LaunchPass support team for further assistance.