How do I handle failed payments for LaunchPass members using Stripe?
Handling failed payments is crucial for maintaining uninterrupted access for your LaunchPass members. This guide outlines how to configure automatic retries using Stripe settings and the steps to manually retry a payment.
Automatic Retry Settings for Failed Payments
Stripe allows you to customize how and when failed subscription payments are retried for your LaunchPass members. This feature can be configured directly within your Stripe account. To set up or modify these settings:
Log in to your Stripe dashboard.
Go to the section labeled 'Manage failed payments for subscriptions.'
Adjust the retry schedule based on your preferences — for example, setting intervals for when Stripe will attempt to charge the payment method again after a failure.
These configurations ensure that you have control over retry attempts, minimizing the chances of payment disruptions.
Manually Retrying a Failed Payment
In some cases, you may need to manually retry a payment for a specific LaunchPass member. To do so, follow these steps within Stripe:
Log in to your Stripe account.
Use the search bar to locate the member by their email address.
Navigate to the Invoices section and find the invoice marked as 'Retrying' or related to the declined payment.
Click on the invoice to open its details.
Locate and select the "Charge Customer" option to retry the payment.
This process allows you to manually resolve payment issues for individual members as needed.
Best Practices for Handling Failed Payments
Regularly monitor payment statuses within your Stripe dashboard to address issues promptly.
Communicate with members whose payments have failed to prevent service disruptions.
Ensure payment details stored by members are up-to-date to reduce the likelihood of failures.
By staying proactive, you can reduce the frequency of failed payments and provide a smoother experience for your users.