How can I cancel or manage a member's subscription in LaunchPass?
If you are looking to cancel or manage a member's subscription through LaunchPass, you can do so by using your connected Stripe account. Below, we outline the step-by-step processes to help you effectively cancel subscriptions, stop future charges, and manage related settings.
Steps to Cancel a Subscription in Stripe
Log in to Stripe: Access your Stripe account where your LaunchPass subscriptions are managed.
Find the Member: Use the search box in Stripe to locate the member by their email address.
Cancel the Subscription: - Click on the relevant subscription entry. - Select the "Cancel subscription" option.
Choose Cancellation Timing: - You can choose to cancel the subscription immediately or at the end of the current billing period. - Confirm your selection.
Once you cancel the subscription, no further charges will be made for that subscription. Any other subscriptions (e.g., semi-annual or additional memberships) for the member will remain active unless canceled separately.
Addressing "Past due" Subscriptions
In cases where a member's charges have failed, resulting in a "Past due" status, the following steps will help you manage the subscription:
Follow the same steps as above to locate and cancel the subscription in Stripe.
Confirm cancellation to immediately remove the member from the "Past due" section.
Additionally, to address recurring issues with payments or retry attempts, you can adjust the payment retry settings within your Stripe account to suit your preferred handling of failed charges.
Additional Considerations
Logging into Stripe is critical, as LaunchPass relies on its subscription management features.
Be sure to double-check email addresses when searching for a member's subscription to avoid errors.
For recurring or duplicate subscriptions, consider reviewing active memberships before cancellation to avoid unintentional disruptions.
By following the above guidelines, you can ensure proper management and cancellation of subscriptions in LaunchPass while minimizing disruptions for your members.