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Not Getting New Member Notifications in Discord?

Go to Server Settings → Community → System Messages Channel → enable "Send a random welcome message when someone joins" to see join notifications. For LaunchPass-specific notifications, set up a #launchpass channel instead.

Written by Seth

Not Getting New Member Notifications in Discord?

TL;DR: Discord's new member notifications are controlled by Discord server settings, not LaunchPass. Go to Server Settings → Community → System Messages Channel → enable "Send a random welcome message when someone joins" to see join notifications. For LaunchPass-specific notifications, set up a #launchpass channel instead.


Understanding Discord Notifications vs. LaunchPass Notifications

Two Different Systems

There are two types of "new member" notifications you might be looking for:

1. Discord's built-in new member messages

  • Controlled by: Discord server settings

  • Shows: "User joined" message in a channel

  • Example: "John#1234 just joined the server!"

  • Managed by: You (Discord server owner)

  • Works for: All members joining Discord server

2. LaunchPass payment/subscription notifications

  • Controlled by: LaunchPass bot in #launchpass channel

  • Shows: Payment info, email, subscription details

  • Example: "✅ NEW MEMBER ACTIVATED - Email: [email protected]"

  • Managed by: LaunchPass

  • Works for: Only paying members

Most people want: Discord's join messages OR the #launchpass channel notifications (or both).


Enabling Discord's Built-In Join Notifications

Step-by-Step: Server Settings

To turn on Discord's new member messages:

  1. Right-click your server name (top left)

  2. Select "Server Settings"

  3. Click "Overview" or "Community" (depending on server type)

  4. Look for "System Messages Channel" section

  5. Check the box: "Send a random welcome message when someone joins this server"

  6. Select which channel to send it to (dropdown menu)

  7. Click "Save Changes"

Now when someone joins:

  • Discord posts message in chosen channel

  • Example: "John#1234 joined. Say hi!"

Visual Path

Right-click server name → Server Settings → Overview or Community  → System Messages Channel → Enable "Send welcome message" → Choose channel  → Save

Choosing the Right Channel

Where should join messages go?

Popular options:

  • #general - Everyone sees new members

  • #introductions - Dedicated welcome channel

  • #welcome - Specific for new members

  • #announcements - If you want it prominent

  • Private admin channel - If you only want admins to see

Recommendation: Create a dedicated #welcome or #introductions channel so join messages don't clutter other channels.

What Join Messages Look Like

Discord's default messages are random. Examples:

John#1234 just joined the server - glhf!
Jane#5678 just joined. Everyone, look busy!
Bob#9012 joined the party!

You can't customize these messages in Discord's free tier. They're random Discord-generated text.


Setting Up LaunchPass Notifications (Better Option)

Why Use #launchpass Channel Instead

Discord's join messages show:

  • Discord username

  • When they joined Discord

  • Nothing else

LaunchPass #launchpass channel shows:

  • Discord username

  • Email address

  • Payment amount

  • Subscription type

  • When they activated

  • Much more useful info

For managing a paid community: LaunchPass notifications are more helpful.

Setting Up #launchpass Channel

Create dedicated channel for LaunchPass notifications:

  1. Create new text channel named #launchpass

  2. Make it private (only admins see it)

  3. Give LaunchPass bot permissions (View, Read, Send Messages)

  4. Bot will post notifications automatically

What you'll see:

✅ NEW MEMBER ACTIVATED Name: John Doe Email: [email protected] Discord: John#1234 Subscription: Monthly ($29/month) Joined: Today at 3:45 PM

Much better for paid communities.


Why You're Not Seeing Notifications

Common Reasons (And Fixes)

Reason 1: Discord Setting Is Off

The problem:

  • Discord's "Send welcome message" setting is disabled

  • Default: Usually OFF in new servers

The fix:

  1. Go to Server Settings

  2. Enable "Send a random welcome message"

  3. Choose a channel

  4. Save

Reason 2: Wrong Channel Selected

The problem:

  • Welcome messages are going to a channel you don't check

  • Or channel you can't see

The fix:

  1. Check Server Settings → System Messages Channel

  2. See which channel is selected

  3. Change it to one you monitor

  4. Save

Reason 3: You're Not Watching the Right Channel

The problem:

  • Messages are posting but you're not seeing them

  • Muted or not checking that channel

The fix:

  1. Check the channel Discord is set to post in

  2. Scroll through it

  3. Look for join messages

  4. Unmute if muted

Reason 4: Server Isn't Community-Enabled

The problem:

  • Some Discord features require "Community" server

  • New member messages might need this enabled

The fix:

  1. Server Settings → Enable Community

  2. Follow Discord's prompts

  3. Set rules channel

  4. Set updates channel

  5. Then enable new member messages

Reason 5: You're Looking for LaunchPass Notifications

The problem:

  • You want payment/subscription info

  • Discord's join messages don't show this

  • You need #launchpass channel instead

The fix:

  1. Set up #launchpass channel

  2. Give bot permissions

  3. Get detailed member info there


Troubleshooting Step-by-Step

Step 1: Verify Setting Is Enabled

Check if it's turned on:

  1. Right-click server name

  2. Server Settings

  3. Overview or Community

  4. Look for "Send a random welcome message"

  5. Is it checked?

    • ✅ Yes: Go to Step 2

    • ❌ No: Enable it, choose channel, save

Step 2: Check Which Channel

Verify where messages go:

  1. In Server Settings → System Messages Channel

  2. Look at dropdown for "Send welcome message"

  3. Note which channel is selected

  4. Is it a channel you check?

    • ✅ Yes: Go to Step 3

    • ❌ No: Change to better channel, save

Step 3: Test It

Have someone join to test:

  1. Get a friend to join your Discord

  2. Watch the selected channel

  3. Does message appear?

    • ✅ Yes: It's working! ✅

    • ❌ No: Go to Step 4

Step 4: Check Permissions

Make sure channel allows bot posts:

  1. Right-click the channel

  2. Edit Channel → Permissions

  3. Look at @everyone or bot permissions

  4. Can they "View Channel" and "Read Messages"?

    • ✅ Yes: Go to Step 5

    • ❌ No: Add permissions, test again

Step 5: Update Discord

Make sure you're on latest version:

  1. Close Discord

  2. Reopen (should auto-update)

  3. Or download latest from https://discord.com

  4. Try again

Step 6: Contact Support

If still not working:

For Discord join messages:

For LaunchPass notifications:


Alternative: Welcome Bots

Using Custom Welcome Messages

If you want more control over welcome messages:

Popular welcome bots:

What these bots offer:

  • Custom welcome messages

  • Images/GIFs in welcome

  • Role assignment on join

  • Auto-DM new members

  • Embed formatting

  • Much more customization

How to use:

  1. Visit bot website

  2. Invite bot to your server

  3. Configure welcome message settings

  4. Choose channel for messages

  5. Bot posts when people join

Note: These still show when someone joins DISCORD, not when they join via LaunchPass specifically. For LaunchPass payment notifications, use #launchpass channel.


Comparing Notification Types

Discord Join Messages

What you see:

John#1234 just joined the server!

What you know:

  • Their Discord username

  • When they joined

  • Nothing about payment

Best for:

  • Knowing when Discord members arrive

  • Public welcome/community feel

  • Casual communities

LaunchPass #launchpass Notifications

What you see:

✅ NEW MEMBER ACTIVATED Email: [email protected] Username: John#1234 Subscription: Monthly $29 Joined: Today 3:45 PM

What you know:

  • Their email

  • Payment details

  • Subscription type

  • Member status

  • Everything you need

Best for:

  • Paid communities

  • Admin tracking

  • Support/troubleshooting

  • Business operations

Welcome Bots (Third-Party)

What you see:

[Custom image/GIF] Welcome John#1234! Please introduce yourself in #introductions Check out #rules before posting

What you know:

  • Discord username

  • Custom info you add

  • Can auto-assign roles

Best for:

  • Professional-looking welcomes

  • Onboarding automation

  • Custom branding

  • Community engagement


Best Practices

For All Communities

✅ Choose one notification method - Don't overwhelm yourself with multiple

✅ Put notifications where you'll see them - Active channels

✅ Welcome new members personally - Build relationships

✅ Monitor for issues - Check if notifications work

✅ Test periodically - Make sure system still works

For Paid Communities

✅ Use #launchpass channel - Better info than Discord join messages

✅ Keep it private - Only admins see payment info

✅ Act on notifications - Welcome paying members

✅ Track join patterns - Understand your growth

✅ Follow up with new members - Provide value immediately

For Public/Free Communities

✅ Use Discord join messages - Good enough for free

✅ Public welcome channel - Let community welcome them

✅ Consider welcome bot - If you want customization

✅ Make it friendly - Warm welcome message


Related Resources


Key Takeaways

✅ Discord notifications controlled by Discord server settings

✅ LaunchPass notifications controlled by #launchpass channel setup

✅ Enable in Server Settings → System Messages Channel

✅ Choose which channel receives messages

✅ LaunchPass shows more info (email, payment, subscription)

✅ Discord shows basic info (username, join time)

✅ Welcome bots available for custom messages

✅ For paid communities: Use #launchpass channel

✅ For free communities: Discord join messages work fine

✅ Test to verify it's working


Need Help?

Have questions about Discord notifications?

For Discord join message settings:

For LaunchPass notification setup:

We can help with:

  • Setting up #launchpass channel

  • Understanding LaunchPass notifications

  • Troubleshooting LaunchPass bot issues

  • Member tracking questions

We CANNOT help with:

  • Discord's built-in settings (contact Discord support)

  • Welcome bot configuration (contact bot developer)

  • Discord server permissions (check Discord guides)

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