Skip to main content
All CollectionsSubscriber or Member FAQs
I cancelled my subscription but was still charged
I cancelled my subscription but was still charged
Seth avatar
Written by Seth
Updated over 3 years ago

Please note that cancellations are set for the end of the billing period, not immediately.

If you believe you have been charged for an additional billing period when you had cancelled, please contact the owner of the group you are subscribed to.

LaunchPass isn't technically capable or legally authorized to process refunds - we are simply the membership platform. Only group owners can authorize refund requests. Refunds are not automatic and they are subject to the group's terms and conditions.

Did this answer your question?