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How to Increase Engagement and Reduce Churn with Welcome Automation: Complete Guide

Automated welcome messages can reduce member churn by up to 34% or more.

Seth avatar
Written by Seth
Updated yesterday

Why Welcome Automation is Critical for Community Success

The First 24 Hours Determine Everything

The Critical Window:

  • 67% of churn decisions are made in the first 72 hours

  • First impression shapes entire member experience

  • Immediate engagement predicts long-term retention

  • Mobile app adoption increases retention by 34%

  • Welcome experience sets community culture tone

What Happens Without Welcome Automation:

Poor First Experience:

  • New members feel ignored and lost

  • No guidance on where to start

  • Confusion about community structure

  • Miss important announcements or channels

  • Don't download mobile apps

  • Feel like "just another number"

Result:

  • High churn within first week

  • Low engagement from day one

  • Wasted acquisition costs

  • Negative word-of-mouth

  • Lower lifetime value

With Effective Welcome Automation:

  • Instant personalized greeting

  • Clear onboarding path

  • Immediate value delivery

  • Mobile app encouragement

  • Community culture introduction

  • Connection with other members

Result:

  • 34% lower churn rate

  • Higher engagement from start

  • Better member retention

  • Positive community experience

  • Increased lifetime value

  • Organic referrals


Understanding the Mobile App Impact

The 34% Churn Reduction Statistic

Key Finding from LaunchPass Data:

Communities whose members download the mobile app are up to 34% less likely to cancel their subscriptions.

Why Mobile Apps Increase Retention:

1. Constant Presence

  • Community travels with them everywhere

  • Notifications on-the-go

  • Easy to check during downtime

  • Always accessible

2. Higher Engagement Frequency

  • Check community multiple times daily

  • Respond to messages faster

  • Participate in real-time discussions

  • Don't miss important updates

3. Habit Formation

  • Daily app opening becomes routine

  • Integration into daily life

  • Part of their regular app usage

  • Stronger community connection

4. FOMO Reduction

  • Push notifications keep them informed

  • Never miss important announcements

  • Stay connected to conversations

  • Feel part of the action

5. Perceived Value Increase

  • More convenient = more valuable

  • Easier access = more usage

  • More usage = more value perceived

  • Value perception = lower churn

The Compounding Effect: Mobile app → More engagement → More value received → Stronger connection → Lower likelihood to cancel

Your Goal: Get 80%+ of members to download the mobile app within their first week.


Welcome Automation by Platform

Discord Welcome Automation

Built-in Discord Features:

1. Welcome Channel Setup

When you create your LaunchPass signup page, you designate a welcome channel where new members first land.

Best Practices for Welcome Channels:

  • Make it read-only for members (announcement-style)

  • Include comprehensive onboarding information

  • Pin important messages

  • Use Discord formatting for visual appeal

  • Organize information with headers and emojis

Welcome Channel Content Template:

👋 Welcome to [Community Name]!  
We're thrilled to have you here! Here's everything you need to get started: 📱

**STEP 1: Download the Mobile App** Get Discord on your phone to stay connected everywhere: - iOS: https://apps.apple.com/app/discord/id985746746 - Android: https://play.google.com/store/apps/details?id=com.discord

💡 **STEP 2: Introduce Yourself** Head to #introductions and tell us: - Your name and what you do - What brought you to this community - What you hope to achieve here

📚 **STEP 3: Explore Our Channels** - #announcements - Important updates (check daily) - #general - Community chat - #resources - Tools and guides - #wins - Celebrate your successes - #questions - Get help from the community 🎯

**STEP 4: Take Action** - [Specific first action for your community] - [Key resource to check out] - [First value delivery] ❓

**Need Help?** Tag @[ModRole] or message @[YourName] directly Let's get started! 🚀

2. Discord Bots for Advanced Automation

Popular Welcome Bots:

MEE6 (Most Popular):

  • Automated welcome DMs

  • Custom welcome messages in channels

  • Role assignment

  • Level system integration

  • Free and premium tiers

Setup:

  1. Invite MEE6 bot: https://mee6.xyz

  2. Connect to your Discord server

  3. Go to "Welcome" module

  4. Configure DM and/or channel messages

  5. Customize with member variables (name, join number, etc.)

ProBot:

  • Customizable welcome cards

  • Image-based welcomes

  • DM capabilities

  • Free option available

YAGPDB (Yet Another General Purpose Discord Bot):

  • Highly customizable

  • Advanced templating

  • Complex welcome sequences

  • Free and open-source

3. Discord Welcome DM Strategy

Effective Welcome DM Template:

Hey {user}! 

👋 Welcome to [Community Name]!
I'm [Your Name/Bot Name], here to help you get started.
🚀 **Quick Start Guide:**
1️⃣ **Get the Mobile App** (Members with the app are 34% more likely to stay engaged!)
📱 Download: https://discord.com/download
2️⃣ **Enable Notifications** Go to Server Settings → Notifications → Turn on important channels
3️⃣ **Introduce Yourself** Drop by #introductions and say hi!
4️⃣ **Check Out** #getting-started for your personalized onboarding
💎 **Exclusive Resources:** [Link to your best resource/guide]

Questions? Just reply to this message or tag me in the server!
Looking forward to seeing you thrive here! 🌟

Discord DM Best Practices:

  • Send immediately upon joining

  • Keep it concise and scannable

  • Include 3-5 specific action steps

  • Emphasize mobile app download

  • Provide direct links

  • Make it personal and friendly

  • Include a call-to-action

  • Offer help

Slack Welcome Automation

The Zapier Integration Method:

Since Slack doesn't have built-in DM automation, use Zapier to create welcome workflows.

Step-by-Step: Slack Welcome Bot Setup

Step 1: Create Zapier Account

  1. Sign up for free account

  2. Connect your Slack workspace

Step 2: Create New Zap

  1. Click "Create Zap"

  2. Search for "Slack" as trigger app

  3. Select trigger: "New Member Joined Channel"

  4. Connect your Slack account

  5. Select your welcome channel

Step 3: Configure Action

  1. Add action: Slack > "Send Direct Message"

  2. Connect your Slack account (if not already)

  3. Design your welcome message

  4. Test the integration

  5. Turn on the Zap

Slack Welcome DM Template:

Welcome to [Community Name], {FirstName}! 

👋 I'm [Your Name], and I'm excited to have you here!
📱 **ACTION #1: Get Slack on Your Phone** Members with the mobile app are 34% more engaged! Download Slack: https://slack.com/downloads iOS: https://apps.apple.com/app/slack/id618783545 Android: https://play.google.com/store/apps/details?id=com.Slack
⚙️ **ACTION #2: Set Up Notifications** - Desktop: Preferences → Notifications - Mobile: Settings → Notifications - Enable for important channels
🎯 **ACTION #3: Start Here** - Read pinned messages in #welcome - Introduce yourself in #introductions - Check out #resources for [specific value]
💼 **What You Get:**
✅ [Benefit 1]
✅ [Benefit 2]
✅ [Benefit 3]
Reply to this message if you have any questions!

P.S. - Make sure to check #announcements daily for important updates!

Slack Channel Welcome Message:

In addition to DMs, post automatic welcome messages in your welcome channel using Slack's built-in automations:

  1. Go to your Slack workspace settings

  2. Navigate to "Workflows" or use Workflow Builder

  3. Create a welcome workflow triggered by new member joining

  4. Post message to #welcome channel

Alternative: Slack Apps for Welcome Messages

Donut:

  • Pairs new members with existing members

  • Facilitates introductions

  • Builds connections

  • Free tier available

Greetbot:

  • Automated welcome messages

  • Custom workflows

  • DM and channel posts

  • Paid service

Telegram Welcome Automation

Built-in Telegram Features:

1. Welcome Message in Groups

Telegram groups support automatic welcome messages natively.

Setup:

  1. Open your Telegram group as admin

  2. Go to Group Settings

  3. Navigate to "Group Type" settings

  4. Enable "Send welcome message"

  5. Compose your welcome text

Telegram Group Welcome Template:

👋 Welcome to [Community Name], {FirstName}!  
We're glad you're here! Quick start guide:
📱 **Get Telegram on All Your Devices:** Desktop: https://desktop.telegram.org iOS: https://apps.apple.com/app/telegram/id686449807 Android: https://play.google.com/store/apps/details?id=org.telegram.messenger
🔔 **Enable Notifications:** - Tap the group name at top - Select "Notifications" - Customize your alert preferences - Don't miss important updates!
📍 **Start Here:** 1. Read the pinned message (tap 📌 at top)
2. Introduce yourself with #introduction
3. Check out our resources: [link]
4. Ask questions anytime!
💎 **What's Included:**
✅ [Benefit 1]
✅ [Benefit 2]
✅ [Benefit 3]
Questions? Message @[YourUsername]
Let's get started! 🚀

2. Telegram Channel Announcements

For Telegram channels (broadcast-only), you can't DM automatically, but you can:

Welcome Post Strategy:

  • Post welcome message when new members join

  • Pin it to the top of the channel

  • Reference it in your first broadcast

  • Include in channel description

3. Telegram Bots for Advanced Automation

Rose Bot:

  • Advanced welcome messages

  • Rules enforcement

  • Custom buttons

  • Media support (images, GIFs)

Setup:

  1. Add @MissRose_bot to your group

  2. Make it an admin

  3. Use /setwelcome command

  4. Customize with formatting and buttons

Combot:

  • Welcome messages with buttons

  • Analytics

  • Engagement tracking

  • Free and premium tiers

Example Rose Bot Welcome with Buttons:

/setwelcome Welcome {first}! 
🎉 Get the Telegram app for the best experience: [iOS App] [Android App] [Desktop] Start here: - Read pinned message
📌 - Introduce yourself - Check resources Reply "help" anytime for assistance!

4. Telegram Admin Broadcast Strategy

First Message to New Members:

When you see someone new join:

  • Personally greet them (if group is small)

  • Tag them in a welcome post

  • Invite them to introduce themselves

  • Share the quick start guide

Automated @ Mention: Some bots allow auto-tagging new members in a welcome message, drawing their attention immediately.


Crafting the Perfect Welcome Message

Essential Elements to Include

1. Warm Personal Greeting

  • Use their name (if possible)

  • Friendly, enthusiastic tone

  • Make them feel valued

  • Set positive tone

Examples:

  • "Welcome to [Community], {Name}! 🎉"

  • "Hey {Name}! So glad you're here!"

  • "Thrilled to have you join us, {Name}!"

2. Mobile App CTA (Priority #1)

  • Emphasize the 34% retention stat

  • Provide direct download links

  • Explain benefits clearly

  • Make it the first action item

Why This Works: Most powerful retention lever you have. If they download the app, they're far more likely to stay.

3. Clear Action Steps (3-5 Max)

  • Numbered or bulleted list

  • Specific, actionable items

  • Achievable immediately

  • Progress-focused

Good Action Steps:

  1. Download mobile app

  2. Introduce yourself in #introductions

  3. Read the pinned getting-started guide

  4. Complete your first [specific activity]

  5. Join us for [next event/call]

4. Community Navigation

  • Key channels or sections

  • Where to ask questions

  • Where to find resources

  • Community structure overview

5. Value Reminder

  • What they get as a member

  • Key benefits recap

  • Why they made a great decision

  • Reinforce their choice

6. How to Get Help

  • Who to contact

  • Where to ask questions

  • Support channels

  • Your availability

7. Next Steps Clarity

  • What happens next

  • Upcoming events

  • Expected timeline

  • Immediate next action

Welcome Message Best Practices

DO:

  • ✅ Send immediately (within minutes of joining)

  • ✅ Keep it concise (2-3 paragraphs max for DMs)

  • ✅ Use formatting for scannability

  • ✅ Include direct links (not "go to website")

  • ✅ Make mobile app download priority #1

  • ✅ Use emojis for visual appeal (but don't overdo it)

  • ✅ Personalize with member's name

  • ✅ Provide specific next steps

  • ✅ Offer to help

  • ✅ Set expectations clearly

DON'T:

  • ❌ Send walls of text

  • ❌ Overwhelm with too much information

  • ❌ Use corporate/stiff language

  • ❌ Forget mobile app emphasis

  • ❌ Leave them without clear next steps

  • ❌ Make it about you (focus on them)

  • ❌ Skip the welcome message entirely

  • ❌ Use overly casual language (inappropriate)

  • ❌ Promise what you can't deliver

  • ❌ Ignore them after welcome message

Tone and Voice Guidelines

Match Your Community Culture:

Professional Communities:

  • Warm but professional

  • Clear and organized

  • Helpful and supportive

  • Value-focused

Example:

"Welcome to the community, Sarah! We're pleased to have you here. Here's your quick-start guide to maximize your membership from day one..."

Casual/Social Communities:

  • Friendly and enthusiastic

  • Approachable and fun

  • Welcoming and inclusive

  • Energy-filled

Example:

"Hey Sarah! 🎉 So pumped you're here! Let's get you set up and connected with your new crew..."

Gaming Communities:

  • Energetic and excited

  • Use relevant terminology

  • Competitive-friendly

  • Team-oriented

Example:

"Yo Sarah! Welcome to the squad! 🎮 Time to level up together. Here's how to get started..."

Educational/Coaching Communities:

  • Supportive and encouraging

  • Growth-focused

  • Clear and guiding

  • Motivational

Example:

"Welcome, Sarah! Your transformation starts today. We're here to support you every step of the way. Let's begin..."


Advanced Welcome Automation Strategies

Multi-Message Welcome Sequence

Instead of one overwhelming message, drip-feed information over first few days.

Day 1: Immediate Welcome

  • Warm greeting

  • Mobile app download (priority)

  • Single most important action

  • Where to start

Day 2: Community Navigation

  • Key channels/sections explained

  • Where to find specific resources

  • How to participate

  • Upcoming events

Day 3: Value Delivery

  • Share your best resource/guide

  • Exclusive content

  • Quick win opportunity

  • Success story

Day 4-7: Engagement Prompts

  • Invite to introduce themselves

  • Prompt to ask first question

  • Encourage sharing a win

  • Connect with similar members

Implementation:

  • Discord: Use bots with timed messages

  • Slack: Create multi-step Zapier workflows

  • Telegram: Use bot scheduled messages

  • Manual: Set reminders to reach out

Personalized Welcome Based on Member Type

Segment by Signup Source:

If from Facebook ad:

  • Reference how they found you

  • Address FB-specific expectations

  • Tailor content to ad messaging

If from referral:

  • Mention referring member

  • Thank them for trust

  • Facilitate connection

If from webinar:

  • Reference webinar topic

  • Continue the conversation

  • Provide promised resources

If from organic search:

  • Acknowledge their research

  • Confirm they found right place

  • Meet their specific search intent

Role-Based Welcome Messages

For Different Tier Levels:

Basic Tier Members:

  • Welcome to basic community

  • Here's what you get access to

  • How to upgrade when ready

Premium Tier Members:

  • Special VIP welcome

  • Exclusive benefits reminder

  • Premium-only resources

  • Direct access to you

Elite/Highest Tier:

  • Personal video message

  • One-on-one welcome call offer

  • White-glove onboarding

  • Immediate high-touch support

Interactive Welcome Experiences

Discord Reaction Roles: After welcome message, have them react with emojis to:

  • Choose their interests

  • Select relevant channels

  • Indicate experience level

  • Customize their experience

Slack Workflow Builder: Create interactive workflows where members:

  • Answer onboarding questions

  • Get personalized recommendations

  • Complete setup checklist

  • Receive custom resources

Telegram Buttons: Use inline keyboards to:

  • Provide quick links

  • Offer resource options

  • Guide through setup

  • Track engagement


Measuring Welcome Automation Success

Key Metrics to Track

1. Mobile App Adoption Rate

Formula: (Members who downloaded app ÷ Total new members) × 100

Benchmarks:

  • Poor: <40%

  • Average: 40-60%

  • Good: 60-80%

  • Excellent: 80%+

How to Track:

  • Survey members at onboarding

  • Monitor platform-specific analytics

  • Check active device types

  • Ask directly in welcome flow

2. First-Week Engagement Rate

What to Measure:

  • Percentage who post in first 7 days

  • Number of messages sent

  • Channels visited

  • Resources accessed

  • Events attended

Benchmark:

  • Aim for 70%+ to engage within first week

3. Churn Rate Comparison

Compare:

  • Members who got welcome message vs. those who didn't

  • Members who downloaded app vs. those who didn't

  • Members who took onboarding actions vs. passive members

Expected Impact:

  • 20-40% lower churn with proper welcome automation

4. Time to First Action

Track:

  • How long until first post/message

  • Speed of introduction

  • App download timing

  • Resource access timing

Goal:

  • First action within 24 hours

  • App download within 48 hours

  • Introduction within 3 days

5. Welcome Message Open/Read Rate

Platform-Specific:

  • Discord: Track DM delivery success

  • Slack: Monitor message read receipts

  • Telegram: Check message view counts

Benchmark:

  • Aim for 85%+ open rate

A/B Testing Your Welcome Messages

What to Test:

Test 1: Message Length

  • Version A: Short (3-4 sentences + links)

  • Version B: Medium (2 paragraphs + action items)

  • Version C: Long (comprehensive guide)

Measure: App download rate and engagement

Test 2: Mobile App Emphasis

  • Version A: App download mentioned last

  • Version B: App download as first action item

  • Version C: Entire message focused on app benefits

Measure: Actual app adoption rate

Test 3: Tone and Voice

  • Version A: Professional and formal

  • Version B: Casual and friendly

  • Version C: Enthusiastic and energetic

Measure: Response rate and engagement

Test 4: Action Steps

  • Version A: 3 action steps

  • Version B: 5 action steps

  • Version C: 7 action steps

Measure: Completion rate of actions

Test 5: Visual Formatting

  • Version A: Plain text

  • Version B: Emojis + formatting

  • Version C: Heavy formatting + images

Measure: Read rate and engagement

How to Implement:

  • Split new members into groups

  • Send different welcome versions

  • Track outcomes over 30 days

  • Choose winner, test next element


Common Welcome Automation Mistakes

Mistake 1: No Welcome Message at All

The Problem: Members join and hear crickets. They feel ignored, don't know where to start, and quickly lose interest.

The Fix: Implement basic welcome automation immediately. Even a simple automated message is infinitely better than silence.

Mistake 2: Overwhelming Information Dump

The Problem: 3,000-word welcome message with 47 links and 15 action items. Members feel overwhelmed and do nothing.

The Fix: Keep welcome messages concise. Focus on 3-5 key actions. Provide a "getting started" resource for deep dives.

Mistake 3: Generic, Impersonal Messages

The Problem: "Welcome to the community. Please read the rules." Cold, corporate, uninviting.

The Fix: Use their name, show enthusiasm, be human, demonstrate you care about their success.

Mistake 4: Burying Mobile App Download

The Problem: Mobile app mentioned as an afterthought at the end, or not at all.

The Fix: Make mobile app download the #1 priority action. Lead with it, emphasize the 34% retention stat, provide direct links.

Mistake 5: No Clear Next Steps

The Problem: Welcome message ends with "Enjoy the community!" but no guidance on what to actually do.

The Fix: Always end with clear, specific next steps. Tell them exactly what to do first, second, third.

Mistake 6: Forgetting to Highlight Value

The Problem: Welcome message is all logistics and setup, no reminder of why they joined and what they'll gain.

The Fix: Reinforce their decision. Remind them of key benefits. Show excitement about what they'll achieve.

Mistake 7: One-and-Done Welcome

The Problem: Send welcome message, then ignore the new member for weeks unless they reach out first.

The Fix: Follow up within 3-7 days. Check in, ask how it's going, offer help, encourage engagement.

Mistake 8: Broken or Missing Links

The Problem: "Download the app here: [broken link]" or vague "visit our website" without actual link.

The Fix: Always use direct, working links. Test every link. Make clicking easy (especially on mobile).

Mistake 9: Platform-Inappropriate Automation

The Problem: Copying Discord welcome strategy exactly to Slack without adjusting for platform differences.

The Fix: Tailor welcome messages to each platform's culture, features, and user expectations.

Mistake 10: Not Measuring or Optimizing

The Problem: Set up welcome message once three years ago, never looked at it again, no idea if it's working.

The Fix: Track metrics, test variations, gather feedback, continuously improve based on data.


Platform-Specific Mobile App Emphasis Strategies

Discord: Emphasizing the Mobile App

Discord Mobile Benefits to Highlight:

  • Voice chat on the go

  • Screen share from phone

  • Rich media support

  • Excellent notifications

  • Offline message queuing

  • Server switching ease

Discord-Specific CTA:

"📱 Get Discord on your phone to never miss important updates!

Discord mobile has voice chat, screen share, and perfect notifications so you're always connected.

⚡ Quick setup:

  1. Download and log in

  2. Tap the three lines (≡)

  3. Find our server

  4. Enable notifications in Server Settings

Pro tip: Turn on notifications for #announcements and #important-updates!"

Slack: Emphasizing the Mobile App

Slack Mobile Benefits to Highlight:

  • Professional on-the-go access

  • Desktop-quality experience

  • Thread conversations

  • File access anywhere

  • Smart notifications

  • Status updates

Slack-Specific CTA:

"📱 Get Slack on Your Phone (members with the app are 34% more engaged!)

Access everything from anywhere with Slack's excellent mobile app.

⚙️ Set Up Notifications:

  1. Open Slack app

  2. Tap your workspace name

  3. Go to Settings → Notifications

  4. Enable for important channels

Don't miss out on valuable discussions! 💼"

Telegram: Emphasizing the Multi-Device Sync

Telegram Benefits to Highlight:

  • Cloud-based (access everywhere)

  • Unlimited device sync

  • Desktop, mobile, tablet, web

  • No phone needed for other devices

  • Media shared across devices

  • Powerful desktop features

Telegram-Specific CTA:

"💎 Telegram Everywhere: Your Community On All Devices

Telegram syncs across unlimited devices instantly. Start a conversation on your phone, continue on desktop!

Get Telegram on all your devices: • 📱 Mobile: https://telegram.org/apps • 💻 Desktop: https://desktop.telegram.org • 🌐 Web: https://web.telegram.org

🔔 Enable Notifications: Tap group name → Notifications → Customize alerts

Access our community from your pocket, desk, or anywhere! 🚀"


Creating a Complete Onboarding Experience

Beyond the Welcome Message

The First Week Journey:

Day 1: Welcome

  • Automated welcome message (immediate)

  • Mobile app encouragement

  • First action steps

  • Access verification

Day 2: Navigation

  • Follow-up message or email

  • Detailed community tour

  • Channel/section explanations

  • Resource locations

Day 3: Value Delivery

  • Share best resource

  • Quick win opportunity

  • Success story

  • Testimonial

Day 4: Engagement Prompt

  • Encourage introduction

  • Invite to ask question

  • Prompt participation

  • Connect with peers

Day 5: Event/Call Reminder

  • Upcoming events

  • How to participate

  • What to expect

  • Calendar invite

Day 6: Check-In

  • Personal message

  • "How's it going?"

  • Offer help

  • Address concerns

Day 7: Milestone Celebration

  • Congratulate first week

  • Recap value received

  • Encourage continued engagement

  • Next steps

Onboarding Checklist

Create a Visible Onboarding Checklist:

Discord: Pin in welcome channel Slack: Pin in welcome channel Telegram: Pin message in group

Checklist Template:

✅ **Your [Community Name] Onboarding Checklist**  
Week 1 Goals:
□ Download mobile app
□ Introduce yourself in #introductions
□ Read getting-started guide
□ Attend first live call/event
□ Ask your first question
□ Complete [specific action]
□ Connect with 3 members Complete all items to unlock: [Bonus/Badge/Recognition]

Why Checklists Work:

  • Clear expectations

  • Progress visibility

  • Gamification element

  • Sense of accomplishment

  • Guidance without hand-holding

Personal Touch Points

Beyond Automation:

Founder/Owner Personal Welcome (VIP Treatment): For premium tiers or small communities:

  • Personal video welcome message

  • One-on-one intro call offer

  • Direct message from you

  • Handwritten element

Buddy System: Pair new members with established members:

  • Mentor assignment

  • Peer introduction facilitation

  • Accountability partner

  • Culture ambassador

Welcome Call/Event:

  • Weekly new member orientation

  • Group welcome video call

  • Q&A session for newcomers

  • Meet-the-community event


Tools and Resources

Automation Tools by Platform

Discord:

Slack:

Telegram:

  • Rose Bot: @MissRose_bot

  • Combot: @Combot

  • Group Help: @grouphelpbot

  • Welcome Bot: @WelcomBot

Templates and Examples

Access Ready-Made Templates:

Discord Welcome Template Collection: Available in Discord template servers and community libraries.

Slack Welcome Template: Zapier template library has pre-built welcome automations.

Telegram Welcome Template: Bot documentation includes welcome message examples and formatting guides.

Analytics and Tracking

Discord:

  • MEE6 analytics

  • Server Insights (native)

  • Bot-specific dashboards

  • Custom tracking via webhooks

Slack:

  • Workspace Analytics (admin)

  • Custom Slack apps

  • Zapier analytics

  • Third-party tools

Telegram:

  • Bot analytics

  • Channel/group statistics

  • Third-party analytics bots

  • Export and analyze


Related Resources

For Community Owners - Setup & Growth

For Community Owners - Optimization

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